Great location, close to train station, easy walk up to royal Albert hall

Stayed in May 2024

Building a bit old and cramped. Rooms and furniture are quite old and need to be renovated. Could be much better for the price.

Excellent breakfast!! Top location near the tube and museums.

Stayed in May 2024

The room was very small.

Breakfast was excellent, with just the right choice of items.

Stayed in May 2024

Not so much of a dislike, more of a confusion. It is a lot bigger than it looks from the outside and the corridors are a little bit of a maze. But so long as you follow signs you’ll be absolutely fine.

Great location on Cromwell Road. A minutes walk to Gloucester Road Tube Station and a very short walk to the Natural history museum and South Kensington. The staff, upon my early arrival, were very accommodating and managed to check me in a little earlier than the original check in time which was very handy.

Stayed in May 2024

The lift is minute, it felt cramped with 2 people and 2 small suitcases. Often a long wait. Staircases are narrow, dark and steep - but it is a town house so that is to be expected. Steps up to front door.

Handy for the Albert Hall. Easy to get there on tube. Very smooth check in and check out.

Stayed in May 2024

The lighting over the desk area could have been better. It was a little difficult to work from the desk.

The room are spacious and well equipment. The hotel is quiet and centrally located along the Piccadilly line.

Stayed in May 2024

An unfortunate altercation between bar/restaurant manager and a customer took place right in the middle of our meal. Raised voices and argument. This should have been dealt with away from public view. Made worse as there was no apology to anyone in the lounge. Embarrassing to witness and uncalled for . Manager maybe needs more training?

Lovely hotel and friendly welcome. Room was large and comfortable. Lounge bar area very pleasant.

Stayed in May 2024

The rooms were small, no electrical outlets beside the bed, they need to give more attention to housekeeping as we stayed for 11 nights and the sink was only cleaned properly 3 times only.

The location and proximity to nice cafes and restaurants

Stayed in May 2024

Nice big hotel nice bar and restaurant and breakfast they give you big plates so you can have a decent breakfast

Stayed in May 2024

Air conditioning in our room was very noisy

Excellent breakfast Great location for the royal Albert hall

Stayed in May 2024

There wasn’t any bedside lights so reading in bed was either by the main ceiling spotlights or not at all.

Very clean, our room was super quiet and the deep carpet along the hallways really helped to keep noise to a minimum. We asked for a twin room and despite constantly getting a worrying message ‘we will do our best to accommodate your request’ we were given a twin room. Much relief. Housekeeping topped up supplies daily and did an excellent job. The window opened which was much appreciated as many hotels have sealed windows and air con has to be used. Reception staff were professional and courteous. The hotel is in easy reach of the Royal Albert Hall (why I was there) and the History and science museums as well as being near tube stations.

Stayed in May 2024

Everything was good except the ventilation system downstairs which was too loud the whole night. And it was written that the bar is open till 12, but it worked only till 11.

Anna at the reception desk was very helpful—special thanks to her. I left my glasses in the room, she took care of returning them to me. For the breakfast for me as I do not eat meat and chicken the choice was not very good.

Stayed in May 2024

A little bit old inside.

The location is perfect! Beautiful and calm area, a lots of restaurants/cafes nearby. Direct metro line from/to King’s Cross/St Pancras railway station &Heathrow (2,3&5 terminals). Very comfortable bed. Very friendly staff !

Stayed in May 2024

Our bathroom could have used some updating. The toilet didn’t flush properly and the shower leaked even when the shower screen was across (we did inform the staff) The sofa in the room was very dated and the stairs we climbed to our room were quite awkward to carry a case up and down them.

Staff were lovely and helpful, even remembering drink preferences. Location was really close to museums and The Royal Albert Hall.

Stayed in May 2024

Small rooms

Excellent location

Stayed in May 2024

The room was spacious but located next to stairs. The window was looking towards a backyard and was just above a supply door/entrance. It was very noise every time a supply was delivered, also after 22.00 and before 7.00

Great location for our purposes

Stayed in May 2024

Room was nice but a little bit outdated, having a shower is difficult. the water is either too hot or cold and you have to put a cap on.

great location! old building, only one elevator. Room was nice.Breakfast was good but always the same.

Stayed in May 2024

Restaurant & bar

Clean & well equipped for all needs

Stayed in May 2024

The room was very small. Big gap under the door that I had to block with a towel to stop the light coming in at night. Skirting boards need a paint Bedside cabinets had bubbles all in the paint.

Really lovely Edwardian building and in a great location. Breakfast was really good and staff were very attentive

Stayed in May 2024

The room and a bathroom were quite narrow. The door handles placed a but too low.

Great location.

Stayed in May 2024

Getting to room as lift some distance away

Breakfast was excellent

Stayed in April 2024

Rooms were a little tired .

Location

Stayed in April 2024

The location is just great! Close to underground station and in easy walking distance to sightseeing's. Really cool. Further it had good restaurant. Rooms were clean and cosy. Rooms were cleaned every day, where new towels were provided. If you want to stay in a victorian style house is the right place.

Stayed in April 2024

Very good hotel in a perfect location, just 2 min walk to Gloucester Road Underground Station, which serves for 3 lines. Walking distance to South Kensington and Knightsbridge. If I got a chance, I'd like to book here for my next visit to London, highly recommended.

Stayed in March 2024