Good enough for a one-night stay. The area wasn't very nice

I arrived quite late and left early in the morning, they arranged a transfer to the airport for me. It was a good place for a one-night stay. The beds were super comfortable and the bathroom very nice as well.

Stayed in April 2024

Fixed shower head

Central

Stayed in April 2024

nothing

room breakfast and bed

Stayed in April 2024

Could have been cleaner. Dusty in rooms- headboard etc

Position. Parking. Friendly reception staff

Stayed in April 2024

The whole place is horribly run down . The staff are very cheerful, amazingly so considering the tired and grim interior of the hotel. It is desperately in need of major investment and is nothing like Mercure hotels I have encountered before. Hats off. The staff are staying so cheerful.

My bed was comfortable I had a very large room

Stayed in March 2024

there were no issues with our stay.

This is our second stay and on both occasions, the staff have all been very pleasant and helpful. The rooms are a good size and clean and comfortable. Food in the restaurant has been good.

Stayed in February 2024

Paid for an upgraded room (room 75) before arrival. In the room the WC didn’t work so had to be downgraded to a Sandard room. No maintenance staff available to effect a repair. Restaurant was ‘cold’ and lacked atmosphere. The tables had no linen covers so we were eating off the bear table. Waiting staff were seen to spray the tables before wiping but didn’t lift the cutlery to do so (???), therefore overspray on the cutlery. The coffee steamer was not working, so no Latte’s were available. The Hotel had run out of Peroni and run out of Sea Bass. THe rooms were clean but ‘tired’, carpet had areas of threadbare, the showers were ‘old’ but functional.

Reception staff very welcoming. Bed was large and comfortable. Restaurant had good choices on the menu reasonably priced.

Stayed in February 2024

The food was poor

Breakfast was poor food under heated lamps eggs were dry location was good overall the stay was ok

Stayed in February 2024

Breakfast was extra. No cancellation option

Clean and comfortable. Kettle and tea service provided

Stayed in January 2024

The hotel overall is a tad tired but our room was clean so that was the main thing

Friendly staff and excellent value for money

Stayed in January 2024

No pool it has pictures on the website

It was comfortable and the breakfast was nice and so was the staff

Stayed in January 2024

We got to breakfast for 9am some juices had run out and some food was hard as been out a while so unable to eat

Room was very clean and bed was big and comfortable

Stayed in January 2024

The downstairs room with a function is it's always cold in there

Everything was good

Stayed in December 2023

Not enough tea, coffee and milk on in room trays.

Clean and comfortable. On-site parking.

Stayed in January 2024

Decor is VERY dated! Carpet in my room had multiple stains on it which diminished the cleanliness of other areas such as the bathroom. A couple of times my coffee was not replenished. Pastries and bread were not fresh at breakfast and by Sunday it was like they’d been there all week!

Ideal location for me to visit my son, only 5 minutes away, but would also suit anyone who was in Norwich to just visit Norwich. Excellent car parking. Breakfast was good for me, I mainly stuck to cereal as is my norm but I tried some toast on the Sunday and the bread was hard, like it had been there several days. The room was comfortable, cleaned daily and very quiet. Staff were great! Friendly and helpful.

Stayed in January 2024

Stairs. I have disabilities so was quite anxious when using them. I was aware there was no lift but surprised at the height and number of steps.

Stayed in December 2023

The bathroom. The fan needs to be upgraded and the shower or bath would really benefit from an extra hand held shower so that you do not have to get in the main shower just to wash your hair. Also the toilet flush was quite weak.

The staff were excellent, friendly and helpful,

Stayed in December 2023

Nothing specific

Nothing specific but served our purpose

Stayed in October 2023

Nothing

Location for our trip. The staff were all very friendly and helpful they make the Hotel

Stayed in December 2023

The breakfast was not good, the hot food had obviously been left out for a while. The pastries were also quite dry. The range of other cold breakfast options was good though.

The location was convenient and the staff were polite and helpful.

Stayed in November 2023

Room was way too hot

Stayed in December 2023

Room was very noisy

Perfect

Stayed in December 2023

Nothing, was excellent.

Location

Stayed in December 2023

Bedroom windows are not double glazed so there was a lot of condensation and we could hear the traffic on the busy road. A quiet room was requested so if we stayed there again we would request a room away from the main road.

Convenient location, good sized room with comfortable beds. Good shower over bath, plenty of hot water but towels a bit thin. Kettle with tea/coffee and complimentary bottle of water each day. Good breakfast with a full selection.

Stayed in November 2023