The room was too hot

Breakfast was excellent

Stayed in May 2024

Nothing

The Tai Fusion restaurant was very good and resonably priced. Very close the the A1 with a fuel garage on the junction. Bed was very big and comfortable Parking was no problem, plenty of it Hotel is very lively largley because of the Pools

Stayed in May 2024

Food and drink were a little pricey (we are pensioners!)

The spa and pool. The friendly staff. The large bed and room with a view. The lovely bath (we only have shower facilities at home!) Proximity to Beamish.

Stayed in May 2024

Room had fogged window , very poor pillows uncomfortable and window catches hanging off the frame , shower dial fell off when using it

Great breakfast and afternoon tea

Stayed in May 2024

Couldn’t use all the spa facilities and phone didn’t work in room for room service

Stayed in May 2024

More offers on room rates

Beautiful surroundings, welcoming staff above standard room . Made my 50th birthday celebrations very special

Stayed in April 2024

See above.

The spa was fantastic, rooms and views also. Food was average and let down what was otherwise a very enjoyable stay.

Stayed in April 2024

Poor lighting, no main lighting at all, there were 2 bedside lights (1 broken) and a lamp. If you wanted to read, none of the lighting was bright enough. Very hot room but no air conditioning. The weather wasn't even very warm, the radiators weren't on but the room was so warm. The window could only open a couple of inches. We tried the fusion restaurant. The wrappers of the dim sum were ok but soggy, the duck spring rolls were in a layer of grease on the plate. We asked for glasses of water with our cocktails, we never received them.

Very comfortable bed, spotlessly clean. The room was very spacious. The reception staff were extremely helpful.

Stayed in April 2024

Nothing

Overall a Good Stay

Stayed in April 2024

Nothing

Room size and facilities

Stayed in April 2024

The only thing I could fault is the limit applied to accessing the leisure facilities, you only get 1 hour access and if people are staying in a hotel they may want to make full use of these.

Room was lovely and staff were very friendly. Breakfast was good with plenty of selection and we attended the Abba party night on the evening which was great.

Stayed in March 2024

Found a mouldy orange under the sofa the next morning The bedframe was muddy

The hotel was lovely got a fabulous upgrade

Stayed in April 2024

Not full access to spa facilities

Rooms was lovely

Stayed in April 2024

Bathroom was awful toilet didn’t flush Shower spraying everywhere

Lovely location beautiful building

Stayed in April 2024

The location is beautiful and the rooms are stunning.

Stayed in April 2024

In the bar had to order food and drink separately. As the celebration suite was expensive possibly a good idea for guests to be allowed into hydrotherapy pool. Lack of information in the room about services

Beautiful room. Broken blind and broken toilet roll holder

Stayed in April 2024

Golf and swimmingpool on site. Driving range with toptracer system

Stayed in April 2024

Ability to get around easily with signs provided / insufficient guidance

Relaxing atmosphere, clean and quiet.

Stayed in April 2024

The cleaning was poor when we got to our rooms to say we waited 3 hours for them to sort it and my partner stepped in a needle and pierced his foot there wasn’t any toilet roll either

Everything was amazing and staff were absolutely fantastic

Stayed in April 2024

Fire alarm at 4 in thr morning someone smoking. Only 1 hour usage of facilitys(pool)could not use before 1500hrs

Pprob one of best hotels we have used

Stayed in April 2024

We booked a spa package, and to be honest, it was not worth the money that we paid. It was very expensive for what we got. Also informed the hotel that I planned on proposing to my partner while we were there and asked if they had any recommendations of where to do it or even if they could make the room presentable for such an occasion to there reply, 'over £100 pounds for a few rose petals on the bed which I thought was ridiculously priced and they couldn't recommend anywhere in there own hotel that was nice enough to do the proposal. I was very disappointed with the trip our room had mould in the bathroom and it wasn't the cleanest not for the price we paid.

The food in the Asian fusion was absolutely beautiful, and the prices for alcoholic drinks were reasonably priced. we were expecting it to be a lot more expensive... although we didn't get breakfast included, and it was another £31.90 in the morning, and after paying so much for the room, I would have thought breakfast was included

Stayed in April 2024

Cool/cold breakfasts

Location

Stayed in March 2024

the only small issues I encountered was that our room was incredibly hot & uncomfortable for sleeping. disappointed I was unable to have an omelette for breakfast which I have had and enjoyed on previous stays.

location

Stayed in April 2024

How cold the room was and the hotel generally

Good range of choice

Stayed in March 2024