Clean Very well located Confortable

Stayed in May 2024

Limited TV channels!

Breakfast was very good - lots of choice. Also, staff were friendly, and the room was perfect for my stay. Bed was super comfy, and I enjoyed the complimentary toiletries in the room! I stayed in a studio type room, with a small kitchenette, and it was equipped with everything I could have needed (including a proper kettle!)

Stayed in May 2024

Excellent facilities and very friendly staff

Stayed in May 2024

Staff should be a little more empathetic to non-English guests. Most of them are non-British and they speak very quickly, so that sometimes it's not easy to understand them, even speaking an average English.

Being Portuguese, and knowing that a 4-star hotel in my country is usually exceptional, I'm always a little disappointed by 4-star hotels in other countries. However, the room was comfortable, the breakfast very good, the location good, near several transports. The street where the hotel is located is very interesting, full of life, with lots of stores and enjoyable restaurants with average prices. The staff were friendly and available, but I found them unprofessional, which is not acceptable in a 4-star hotel. However, I enjoyed my stay and I may stay at the same hotel on my next trip to London.

Stayed in May 2024

We had some problems with the room but the staff was able to fix it very quickly but the shower pressure was not the greatest. Regarding the breakfast , the space is small and there wasn’t a lot of attention regarding the clean of the tables. Just merely a suggestion, I think if it was removed the lower tables in the breakfast area it would be possible to fit more tables.

Perfect location and the staff were lovely

Stayed in April 2024

The air conditioner was very noisy. It was cold in the room without air conditioning. The rooms are tired. Dirty windows in the hotel corridor.

There is a tea and coffee machine in the room. The hotel has a regular breakfast. I really liked the restaurant on the corner of the hotel.

Stayed in March 2024

I liked the size of the room, the wide choice at breakfast and the room facilities for self catering if required.

Stayed in March 2024

Great location and value for money, would definitely choose this hotel again

Stayed in February 2024

Room too small, not spacious enough. Bedroom area was too tight - could hardly move!

Stayed in February 2024

The breakfast was badly organised, there were never available tables, the only available coffee machine broke in one of the days. The room no 1 we have received has a small bed (the matress smaller than the support). We asked for a bed that matched our reservation and we were moved to a new room. In room no 2 the heating was so loud that was impossible to hear each other speaking (sleeping was out of the question). Day 2, we asked for technical support who explained to us that it is what it is (but received an oil radiator as help). The hallways are open spaces (in a freezing January London this was totally uncool). The bathroom door was 50 cm from the bed and the sliding door didn't help with the isolation...

The hotel was in a very nice location and the amenities were ok. Nice room decoration also and comfortable bed. The staff was nice and tried to help as much as possible.

Stayed in January 2024

Nothing really! It was better than we imagined! We were not expecting a kitchen area or separate bedroom!

Very lavish breakfasts, but it wasn’t very hot, and would have preferred something plainer such as cereals.

Stayed in January 2024

Good place and a good location

Stayed in January 2024

Paid for my stay in cash and didnt receive my change (staff member told me i would get it bu didnt). Also asked front desk for more fizzy water for the room and this never arrived.

Hotel was lovely, room facilities were good.

Stayed in January 2024

The breakfast is not at the level of a Marriot. The beds feel lumpy, not very comfortable.

The location is superb! Many nice places to eat, have coffee or a drink. The room was comfortable.

Stayed in January 2024

The shower stall is slippery and the drain is in the rear of the shower stall which I have never seen before. Water pools up and makes it slippery and dangerous.

The staff was helpful, breakfast fantastic. The location is great, lots of bars and restaurants close. Easy/cheap Uber to British Museum and Imperial War Museum.

Stayed in January 2024

Bed was a little bit squeeky and pillows were not the most comfortable. Small details here and there, but in general terms I think it's a very good option to stay.

Staff is pretty kind and flexible, we were allowed to check-in a bit early and leave our luggage in a locker after checking-out with no extra cost. Good variety of options for breakfast and room was good size, comfortable enough. Location is central, with nice options for going out for dinner or coffee, close to Borough market, Tower Bridge and another good attractions.

Stayed in January 2024

Small bed approximately 150 wide. And bed frame didn’t fit the mattress…. Mattress 10-20 centimeters shorter than the frame. So often hurt our legs. Lousy breakfast. Al elements of poor quality. So no benefit that breakfast is included. Heating system (fan) noisy.

Loves the area. Nice room with little kitchen including a small dishwasher. So very convenient if you wish to ‘eat in’.

Stayed in January 2024

The double bed seemed very small.

Good location only 10min walk from London Bridge station. Nice bars.

Stayed in January 2024

The beds are comfortable. excellent breakfast options.

Stayed in December 2023

Room on the smaller side when sofa bed set up but this is to be expected for London

Lovely room, incredible location, awesome breakfast to start the day and lovely staff

Stayed in December 2023

room staff breakfast quietness location

Stayed in December 2023

Cooked breakfast options were limited.

Lovely big room everything you could want .

Stayed in December 2023

Breakfast was a little bit chaotic, quality of food on buffet was not the best but to be expected when it’s left out.

Stylish, clean and modern.

Stayed in December 2023

Unfortunately the showerwas only warm rather than hot and the bed was quite a bit smaller than expected which could be a problem for some but wasn't a massive issue for us.

Great location with restaurants, bars and coffee shops close by. 10 mins walk to The Shard, Tower Bridge etc. Room was small but well equiped and classy. It was also very quiet, couldn't hear any other guests in other rooms at all. Breakfast was a serve yourself buffet with plenty of choice and options.

Stayed in November 2023