Main Road, Isle of Whight, Rookley, PO38 3LU, United Kingdom
#2 of 4 hotels in Rookley
Guests' ChoiceBased on 1375 hotel reviews
8.1Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
8.0
Staff
8.7
Value for money
8.4
Free WiFi
4.5
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End of dialog contentReviewed: 10 October 2023
Joanne
United KingdomGreat park, good facilities. Clean and tidy. Friendly staff. Reasonable cost.
Stayed in July 2023
Reviewed: 9 October 2023
Mohammed
United KingdomI would have liked the floor to be dusted a bit more underneath the tv and bed. Also our main bedroom bathroom had a bad gutter smell so we used the kids' room bathroom instead. We did ask for it to be checked, and someone sprayed air freshener until we explained the smell and actual issue. We were told maintenance will have to come sort it, but no one did, so we just carried on.
Location is perfect to travel in all directions. It was nice and affordable. Overall nice and cosy place to stay. Apart from the bathroom issue, it was still a lovely place. Dishwasher, washing machine, etc, all available to use. Generally clean. Quiet and peaceful area. Would definitely book again, but probably a cottage instead.
Stayed in October 2023
Reviewed: 7 October 2023
Greg
United KingdomHaving used our electric car for the first time for a holiday we would have welcomed an EV charge point, something the site is looking into! Would definitely return if this is something they have in the future!!
Very clean caravan and site very well maintained
Stayed in October 2023
Reviewed: 6 October 2023
Lynne
United KingdomIt is A beautiful site .very nice and quiet,helpful reception staff lovely
Stayed in October 2023
Reviewed: 5 October 2023
Sharon
United KingdomCaravan, The shower tray was a bit slippery, and antislip surface would be better. Pool hours were a little short 10-2. I don't mind the booking but later slots would be better.
Quiet and tranquil. Designated parking areas rather than parking for each unit, keeps the cars away from the caravan so less traffic up close to the accommodation, more green space between.
Stayed in October 2023
Reviewed: 4 October 2023
Andrea
United KingdomThe sofa was very grubby and in need of a steam clean. Some kitchen utensils were missing, which made it tricky to cook - getting fried eggs out of a frying pan is a little tricky with only a soup ladel!
Peaceful location. Park not too busy at this time of year. Accommodation fair value for money. Bathrooms and beds clean and tidy. A convenient Coop just across the road was ideal. Hot shower, though very compact!
Stayed in October 2023
Reviewed: 4 October 2023
Kayleigh
United KingdomThe bed and pillows were awful
Clean and modern
Stayed in October 2023
Reviewed: 2 October 2023
Julie
United KingdomLoved the caravan but very disappointed there was no Wi-Fi!
Stayed in October 2023
Reviewed: 2 October 2023
Emily
United KingdomCaravan not very clean.
Nice pool
Stayed in October 2023
Reviewed: 29 September 2023
Gail
United KingdomIt was a bit noisy at times
Location, helpful staff, good facilities
Stayed in September 2023
Reviewed: 28 September 2023
Jane
United KingdomThe pool and activity bookings were online, which is great if I could get a phone signal from our chalet :( For wifi you need to go to the Reception, in which case, why can't I book at reception? The pool times are limited which is a shame, as my kids wanted to have a dip before dinner (up to 6pm) after a day out exploring.
The chalet was in general clean and comfortable. They should consider doing a slightly deeper clean (shower heads with mildew) when required. Furniture is showing signs of wear and tear. Location itself is good and central. The main area and pool is nice.
Stayed in September 2023
Reviewed: 26 September 2023
Jefferson
United KingdomThere was nothing I can say that we did not like about our stay at Lakes Rookley IOW.
The Superior 4 berth caravan we stayed was very clean and very comfortable. We did not use any of the facilities there as we were out and about all day.
Stayed in September 2023
Reviewed: 25 September 2023
Liz
UKThere was no baking tray for cooking in the gas oven and no egg cups available,for boiled eggs. There could have been a small bin in the shower room or ensuite bathroom.
The setting of the accommodation was lovely, lots of trees and shrubs . The caravan was spacious with plenty of storage. The patio furniture was a brilliant idea and we used them every day. The beds were really comfortable as were the pillows. The clubhouse was stylish with very friendly and helpful staff. The microwave was powerful and the gas cooker was a great way to cook too. There were plenty of utensils and cutlery. The fridge freezer was large and extremely clean.
Stayed in September 2023
Reviewed: 25 September 2023
David
United KingdomNothing
Location
Stayed in September 2023
Reviewed: 23 September 2023
Michelle
United KingdomDidn’t have much food in restaurant when we got there but it was just after the IOW festival
Helpful staff. Comfortable bed
Stayed in June 2023
Reviewed: 22 September 2023
Alexandra
United KingdomVery clean, great welcome pack, fluffy towels and bathrobes, comfortable sofas, parking space.
Stayed in September 2023
Reviewed: 20 September 2023
Sarah
United KingdomNo towels.
Good size of accommodation, with fenced in area for our dog. Clean with a doggy gift box on arrival.
Stayed in September 2023
Reviewed: 19 September 2023
Lorraine
United KingdomFacilities poor Pool poor and changing facilities in poor condition. Restaurant and bar basic. No entertainment or anything to do in the evening. Lake activities only available at weekends. On arrival it took 3 hours to have a cot and high chair delivered to cottage, no where for baby to sleep until it arrived. Should have been in cottage ready for arrival. One set of towels each only unless you paid for more and had to purchase own toilet rolls to replace two used.
Lovely cottage with hot tub. Plenty of space and cosy. Central to many attractions.
Stayed in September 2023
Reviewed: 19 September 2023
Sarah
United KingdomShame there wasn’t parking beside the caravan, we had to walk a fair way between the two. It was very difficult to load and unload the car especially as it was raining heavily on Monday when it was time to go home. The bar staff were very friendly but sometimes it took a while to get served. I’m Not sure if only one till was working but there seemed to be 2 bar staff serving one customer whilst others were waiting. No entertainment on at all and restaurant was closed on Sunday evening.
The caravan itself was lovely, very comfy beds, everything where you needed.
Stayed in September 2023
Reviewed: 18 September 2023
Chantelle
United KingdomTurned up checked in attended the property dirty previous washing outside, spoke with staff, went out in the evening came back ours was gone but everyone else’s was still there after 9pm, it looked poorly managed, bar was open, service slow and having to repeat orders several times and if your not ordering then listening to bar staff moan they can’t close early and moaning as they don’t get paid to stay open or muttering when are people leaving, I get it’s the end of season but still and for bar facilities being told we close if quiet - literally good people watching but service skills are poor !! Wouldn’t return again and caravan was ok, beds uncomfortable ended up sleeping on couch cushions on lounge floor - glad to go home !!
It was in the middle of the island
Stayed in September 2023
Reviewed: 17 September 2023
Sarah
United KingdomThe on-site restaurant was poor! We picked this site partly because of the menu shown online which showed an excellent gluten free menu and we had two coeliac within our family. The gluten free menu on site was vastly reduced and most of it wasn't available, what we received was really poor and really wasn't edible! The staff o site were so apologetic
Accommodation and location just perfect
Stayed in September 2023
Reviewed: 11 September 2023
V
PolandNo iron, no hairdryer, only 3 chairs on the deck
Isle of Wight is lovely, the caravan is great perfect place in the middle of everything, we enjoyed being here
Stayed in September 2023
Reviewed: 11 September 2023
Simon
United KingdomNo fan or air con in the accommodation
Location and facilities, grounds and landscaping
Stayed in September 2023
Reviewed: 9 September 2023
Susan
United KingdomIt was situated at a busy area of the complex with lots of traffic movements to the front of the van. It was very basic which was fine as we only needed somewhere to sleep. I was surprised at the lack of towels considering bedding was supplied. Also we were not issued with the request bin bags although the booklet we were given on admission quotes that these are supplied. I’m sure if we had wanted to use the pool it would have been nice but we didn’t. The bar was quite pricey, we didn’t try the food so can’t comment
It was clean and comfortable. Very dog friendly which is important to us.
Stayed in September 2023
Reviewed: 9 September 2023
Sally
United KingdomSome of the problems were, main bedroom window catches broken, couldn't shut window except by slammiing, so left open. Light in ensuite not working. Shower room door unable to shut or lock.
Features of caravan and site. Easy location for site seeing
Stayed in September 2023
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