Being alone in a hotel was frightening. Everything was very basic. No food was available c

Ot very much. Clean.

Stayed in September 2023

Lack of breakfast (I should have been made aware of that), no remote control, second tv not working and not even attached, creaking floor and ultra-thin walls. Unpleasant stay. A bad feeling from the very beginning when we were told, in no uncertain terms, that we CAN NOT PARK THERE, in the area I have parked on my two previous stays to Rosemount Palace. As it turned out, this was wrong and there was no problem with leaving the car there, though the ground was utterly strewn with rubbish and very unpleasant to view out of the window. Paper-thin walls meant hearing not only our neighbour's delightful bathroom antics, but being awoken by him on the phone at 4am. The unpleasant stains on the carpet, splatter marks on the bathroom walls, bizarre bath and shower hot water switching itself off after 30 seconds, rubbish strewn outside, dirty shower window, lack of understanding from the staff. My wife left after the first night, very unimpressed. I was told members of staff tried to knock on my door and phone the room - all while I was in the room - and there honestly was no contact. Before leaving, it turned out to be my responsibility to tell them what the problems were with the room. I can't believe I paid over £300 for the privilege of letting them know about their own very obvious issues, that they should have worked out for themselves before inviting anyone to stay. Cuts, marks, scars on the walls, dirt on the shower window, impossible to have a bath due to the odd water system which was occasional and very noisy. I really do wish the owners and staff all the best wishes, but advise anyone looking for a short break in beautiful Aberdeen to DEFINITELY NOT STAY HERE. Thanks. I have been in touch with the Rosemount Palace regarding thier response to my review. Each and every one of their points is incorrect... It's hard to imagine a more-fabricated response. I would NOT have written my review were it not accurate.

Being in Aberdeen - it's a great city. The Rosemount Palace was a disaster. Not only are all the points below, in the 'what didn't you like' section accurate and entirely true, every single one of the points in their response is innacurate. They are now refusing to discuss this further and don't seem to be concerned by my repeated point that I have proof of every section in my review. Rosemount Palace - if you continue to ignore my requests for your response to be removed, and an apology isn't given to myself for clear defamation of character, I shall begin proceedings through which each and every one of my points, and yours, will be picked through and evaluated by a third party. It is not a threat, but when the proof is aired, I will be due recompense. Please act on this immediately. Thank you.

Stayed in September 2023

The room was not worth the price at all. Cold air coming in through the windows. They mixed water with the shampoo, and shower gel, in the shampoo bottles. Not a clear entrance of how to enter the building.

Nothing

Stayed in September 2023

The lady in the reception treated me very rudely.

Cozy

Stayed in September 2023

My bed and television. They were too small.

The management staff were awesome. Grace was very much supportive. She gave me excellent reception. She was my GPS in Aberdeen. Thank you, Grace.

Stayed in September 2023

Everything was fine

Interesting location - B&B in the church, good breakfast, friendly staff

Stayed in July 2023

Wifi wasn’t working.

Nice room. Friendly staff.

Stayed in August 2023

The beds were really soft, felt like the whole bed would fall apart, roll into the middle. Loud traffic and heard next door room. Thin Walls. Room had werid old tired smell. Breakfast not even jam avilable. Nothing luxury about the place, rather old, tired, worn, run down. Outside liter everywhere on the ground.

Stayed in July 2023

We were on a main road

A comfortable room.

Stayed in June 2023

Bit small. Anyone bigger tha me would struggle, (I'm 5ft)

Loved the facilities. Bed really comfortable. Wish I could have stayed longer. Nice walk into town. Had tours both days so left early and returned late. Host Ross was kind enough to have breakfast room open for me.

Stayed in June 2023

Nothing

It was ok

Stayed in June 2023

It was not so easy to find on google maps

Staff were very friendly and helpful. Rooms clean and tidy. I was expecting too much for the price but I was very pleasantly surprised at the homely feel and friendliness of staff and other giests. Stayed on an extra 2 nights because I enjoyed myself so much.

Stayed in May 2023

Booked and paid for a standard room. On arrival I was told that the room was not available and I would have to pay £40 more to stay in a "Suite" as this was all that was available. After arguing that my room had been paid for and confirmed by booking.com the staff member insisted that the only room available was a suite and I would have to pay more. I felt that the staff member was trying to manipulate me into parting with more money for something I had already paid for. I refused and was about to leave when he relented and allowed me to stay for the original price. I then waited almost an hour for him to "prepare the room"??? (He'd told me it was available.) As I was waiting, another couple of guests stated that they had also been waiting for their room for a ridiculous amount of time. Eventually, I was shown to my room and was greeted with a tired looking but clean room. The bed was extremely low but was comfortable to sleep on. Otherwise an unremarkable room. The time wasted arguing and waiting made me late for a dinner arrangement with friends and completely ruined my evening as I was in such a bad mood.

The room had a bed. The bathroom had a shower and a toilet. The door locked.

Stayed in April 2023

hard to find. I had to ring up to find it. it was not marked well from the outside & I was not looking for a church. no breakfast was provided which I had paid for. the leaflet showed a full English breakfast.

it was an old church

Stayed in May 2023

The person who checked me in was very non communicative, sullen and was on and off their mobile phone when trying to check me in. Room was the smallest double room I have ever had.

Did not have it.

Stayed in April 2023

The parking area at the back was a little muddy, otherwise I was happy.

The breakfast was adequate, maybe add some butter and jam?

Stayed in March 2023

The rooms were nothing like the advertised photos and the name is a total farce! The place has a aura of decay and neglect- very much a 3rd world run establishment and more like a homeless hostel! A double room for £55 was a complete rip off, especially as we could have stayed in a Premier Inn for less with a far bigger, cleaner and more comfortable room with decent levels of lighting. False advertising secured this deal but we know better if there’s a next time! Staff were disinterested and aloof, eating their food with their fingers at reception- very unprofessional! Their disdain was apparent until we found a red stain on the bottom sheet of our bed and then there were apologies and the attitude changed, although we had the distinct impression that they thought we were responsible for the stain!😳 If this is a Christian run enterprise, it’s a poor testimony.

Nothing! Would never go there again and would never recommend it to anyone. A rip off!

Stayed in April 2023

Nothing really.

For the price of my stay I have to say I was pleasantly surprised. I didn’t have high expectations however The lady on reception was very friendly and super helpful. The room was clean, warm and comfortable and the included continental breakfast was great too. I had a great sleep and the bed was very comfy.

Stayed in March 2023

N/a

Very nice n clean peaceful

Stayed in March 2023

Very noisy location. Breakfast delivered to room with nowhere to eat. Room was so small you couldn’t swing a cat in it.

Close to hospital.

Stayed in February 2023

The noise of the extractor fan.

Very near to Mecca bingo! That's the reason we stayed.

Stayed in March 2023

A lovely unique place to stay Receptionist was very helpful A bonus to have breakfast too Warm and comfortable.

Stayed in March 2023

The set up of the building was a bit strange (I think at least at one point it was like the living quarters for the attached house of worship?), but only in a way that caught me off guard, nothing serious. That’s just a heads up for people. My only tangible complaint is that I wish that there was a chain lock for the door — as a woman I would have felt much more secure in a place that I was having trouble gauging.

The room was very clean and smelled so nice. Furthermore, the woman at the front desk was lovely.

Stayed in February 2023

Everything was good

Stayed in February 2023

Helpfull staff

Stayed in February 2023