36 Norfolk Square, Westminster Borough, London, W2 1RT, United Kingdom
#592 of 1,006 hotels in London
Guests' ChoiceBased on 1117 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
9.2
Facilities
7.6
Staff
8.3
Value for money
7.5
Free WiFi
8.3
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End of dialog contentReviewed: 5 May 2024
Michèle
LuxembourgNo plug for the coffee machine. Very small room.
Close to Paddington station and good money for value. Comfy bed. Friendly staff.
Stayed in March 2024
Reviewed: 4 May 2024
Isobel
AustraliaThere was no breakfast service available
Very handy to everything
Stayed in May 2024
Reviewed: 4 May 2024
Jean
AustraliaEasy to find
Stayed in April 2024
Reviewed: 3 May 2024
Michelle
AustraliaJust a powerpoint close to cupboard to boil the kettle or make coffee instead of having to carry it all over to the bedside table!
Very clean, comfortable beds, friendly helpful staff, nice biccies, close to Paddington station
Stayed in May 2024
Reviewed: 3 May 2024
Maria
AustraliaGreat location; staff super friendly
Stayed in April 2024
Reviewed: 1 May 2024
Betsy
United StatesCoffee maker was difficult. Never worked for us.
Location was great. Was not thrilled with the split stairs for our ages. Requested a room change due to our luggage. Overall it was good for a night. The building free standing fools you. It is a huge white building with several separate small hotels.
Stayed in April 2024
Reviewed: 30 April 2024
Abayomi
NigeriaNothing
It was mordern and comfortable
Stayed in April 2024
Reviewed: 28 April 2024
Barbara
United KingdomRoom quite small and not enough electrical sockets
Comfortable bed
Stayed in April 2024
Reviewed: 27 April 2024
Abi_gurl
Philippines- Nothing, everything is good for me during my stay
- Proximity to Paddington Station and bus stops! So convenient! close to restaurants and shops too. - Comfy beds, Good to have 2 pillows per person - Though the shower and toilet is small, still good as it is clean. - They have small biscuits everyday and coffee, there is kettle, small fridge, free water at the reception.. everything you need is in the room, except for iron but I don't need it. - Room is cleaned everyday, except when you say not to do so - I am not sure of the value for money but as I searched for hotels, I found this as one of the most reasonable prices compared to other hotels, the pictures are the same as the rooms. - The room is small but its okay, I can lay my big luggage on the floor and I can open it.
Stayed in April 2024
Reviewed: 25 April 2024
Nisrine
LebanonGreat value for money Great location
Stayed in April 2024
Reviewed: 25 April 2024
Frances
AustraliaInitial code for room didn’t work, but they gave us a key. Shower was good but dated. Not really much wrong though, it all worked ok
Very well located and quiet. It was clean, good facilities and comfy bed
Stayed in April 2024
Reviewed: 23 April 2024
Cath
United KingdomI was put in the lower ground floor rooms and you can hear the tubes.
Great location. 5 min walk from Paddington station. Off main road, so reduces traffic noise. The room was a good size, clean, modern with a nice shower.
Stayed in April 2024
Reviewed: 22 April 2024
Roberta
United KingdomUnable to walk around the bed. Television so close unable to watch it
Exceptionally clean
Stayed in April 2024
Reviewed: 22 April 2024
Sandra
United KingdomThe room was small, bed was large. Strange arrangement that to plug in the kettle or coffee machine you had to place it on the bedside table as there was no accessible plug on the dressing table / work area. Could hear/feel the rumbling of I think the underground train.
Very close to Paddington so convenient for travel. Good choice of cafes and restaurants near by. Clean room and well designed small shower room. Good for an overnight stop.
Stayed in April 2024
Reviewed: 22 April 2024
O'neill
United KingdomUnfortunately as it was the night before the marathon - the price was £275 which was too expensive
I liked the cleanliness of the hotel and staff were friendly and welcoming. Good bathroom. Very near to Paddington station.
Stayed in April 2024
Reviewed: 22 April 2024
Regis
BelgiumIt was too hot in the room and the bed too small!
The location was perfect!
Stayed in April 2024
Reviewed: 20 April 2024
Deborah
EcuadorThe location is very convenient, close to transportation and restaurants. The room was newly renovated, with a great shower and comfy bed.
Stayed in April 2024
Reviewed: 19 April 2024
Phillip
JerseyRoom a little small for two.
Great location near Paddington. Very clean room.
Stayed in April 2024
Reviewed: 18 April 2024
Kelly
AustraliaCouldn’t swing a cat in the room. Bit cramped!
No breakfast included.
Stayed in April 2024
Reviewed: 18 April 2024
Yener
United KingdomI think they should consider the global warming and reduce the temperature inside both room and corridors. they should also retrain the reception's team during the day time.
Very friendly and helpful reception's team only the evening time. Evening team, they are really well train and very helpful. Well done them! In addition, it was very clean and well look after.
Stayed in April 2024
Reviewed: 18 April 2024
Rina
United KingdomStaff don’t smile, it looks like they just want to avoid talking to you at all cost. The rooms and hotel have been refurbished recently and the whole place looks and feels impecable. Lifts and rooms are on the small side but for me as a solo traveller was ok. Coffee and nesspresso Machine and cookies was a nice touch who made up for no having breakfast or restaurant.
Location superb, 3 min walk to Paddington station, located in a nice square. Place is nicely decorated and rooms are impecable.
Stayed in April 2024
Reviewed: 17 April 2024
Nigel
United KingdomThe noise / rumbling of the underground in the bedroom.
Convenience to Paddington Station
Stayed in March 2024
Reviewed: 16 April 2024
Julia
AustraliaSmallness of room. No armchair
Location convenience to food transport etc
Stayed in April 2024
Reviewed: 15 April 2024
Henry
United KingdomRoom was really small
I like the locations. Proximity to the station and so many different stores .
Stayed in March 2024
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