The room is small

The location and the food and the hotel is very clean I'll loved it

Stayed in May 2024

Nothing

Great location , everything looks really nicely maintained and lots of little touches to make the stay feel luxurious. Staff are exceptional- very helpful and friendly.

Stayed in May 2024

Cannot fault anything.

Fabulous luxury hotel. Beautifully smart rooms with super comfy bed. Superb panoramic views across London.

Stayed in May 2024

The charge for breakfast. Also would suggest you inventory the pillows on the bed. One pillow was very poor.

Service in the casual dining area was slow, not enough staff. As there isn't a menu provided for the Saturday morning breakfast didn't realize we paid £35 for a bowl of cereal, toast and coffee until the bill came. The concierge was very friendly, knowledgeable and helpful.

Stayed in April 2024

Everything is perfect except the room size. We were in a 14 day trip with 2 big bags with no place to open them and walk in the room at the same time.

The location near lancaster gate metro station is excelent. The hotel is fancy and new, the crew is polite and helpful.

Stayed in April 2024

No luggage racks

Breakfast was super, staff on point

Stayed in April 2024

Great service and location.

Stayed in April 2024

Thought breakfast was not very good value for the price of £30 per person - we had it in our room and it was clearly taken straight off the buffet, so not particularly fresh.

The view didn't disappoint. The staff were very friendly and efficient, especially we had a problem in the first room so were immediately put in another. Also I had a non-refundable price but couldn't go on the original date. The hotel were kind enough to let me change to another date at the same rate that I booked.

Stayed in April 2024

Did not include the breakfast as it seemed too expensive. Also, not a critique but a suggestion. Consider installing a pull-up bar in the gym.

Spacious, clean, elegant and tasteful. Marvellous staff and excellent location. Would recommend opting for a room with a view which is totally worth it. Room was so quiet, did not hear a peep. All in all, a wonderful stay!

Stayed in March 2024

Amazing location, very close to Paddington but can also just walk out into the city. Great views over Hyde park, lovely staff and wonderful facilities with quiet rooms and warm showers. Will definitely return on a future trip to London.

Stayed in March 2024

Absolutely nothing. We loved everything

I stay in London a lot both business and leisure and have done the rounds on hotels. This hotel is one of my top choices and my #1 choice when travelling with my family. It’s absolutely spotless and the service and facilities - bars, restaurants (including breakfast) and in room are 10/10. The welcome at reception set us off on a great start making a fuss of out 9 month old and equal interest in the 15 and 18 year old we were travelling with. There was genuine interest throughout our say and so many offers of help it was like staying with friends. The Thai restaurant is also incredible the food is amazing and having been to Thailand a lot it is so authentic and as I said to the kids the best Thai food outside of Thailand!

Stayed in April 2024

Room was comfortable, clean and everything needed was available.

Stayed in April 2024

Excellent, tranquil, clean, tidy, refreshing room, superb, thoughtful, friendly, supportive, responsible staff, and the best location in London for me. I will book the same room whenever I need to stay in London. Thank you so much for delighting my day! Very best wishes xx

Stayed in April 2024

The rooms while absolutely lovely were a little small if you have a large piece of luggage to open, etc, and sometimes could hear neighbors through the wall… but mostly v quiet and peaceful

The property is beautifully situated on the north side of Hyde Park - the rooms are flooded with light, when you want it, which is lovely. Hotel is elegant and classy and a very easy jaunt to Paddington Station. Also the food at the hotel was exceptional. Lovely design as well - Well-done!

Stayed in April 2024

The overall service delivery from staff, in particular the staff parking my electric car, when we left they had fully charged the battery which is fantastic and I didn't expect that. Well done

Stayed in April 2024

Beautiful location Friendly and helpful staff Clean Really tasty breakfast The view from the room is also lovely

Stayed in April 2024

We had to pay a deposit when we first arrived. It would be nice to be informed before hand.

The hotel is next to the train station which makes very easy to commute to a Central London. Also the view of the Hype Park from the breakfast room and the rooms are marvelous. The staff was very helpful and the room service was the best.

Stayed in April 2024

Our only complaint was the breakfast buffet. The variety was great; however, the room was far too small for the number of guests with the tables very close together and crowds around the buffet and guests squeezing by as we ate. Although the staff was very helpful, by the time our coffee came, it was cold (and this happened twice probably because of the congestion). I suggest skipping breakfast at the hotel and finding one of the myriad cafes in Paddington.

We liked almost everything. The staff are exceptionally friendly and well-trained. The rooms are very clean and well-appointed, although a tad on the small size (even our corner room), although this is to be expected in central London.

Stayed in April 2024

All was ok

All was ok

Stayed in March 2024

Nothing that I can recall.

The breakfast was great and the location is the best.

Stayed in April 2024

Booked this hotel off the back of the great reviews from other travellers and wasn't disappointed! Brilliant location close to Lancaster Gate tube and Hyde Park. All of the staff we engaged with were incredibly friendly and helpful. Booked a corner deluxe room which was spacious, modern, well equipped and with great reviews. Will definitely return here in the future

Stayed in April 2024

Clean, enough space, good view

Stayed in April 2024

The lack of cupboard space. No decent sized shelving in the room to put clothes. We were there for 9 days

Breakfast was excellent. Room was lovely. Location is great right by the underground and Hyde park. Very convenient

Stayed in April 2024

Really nothing

Facility is gorgeous, location perfect, staff was top. Overall, a positive experience and would highly recommend.

Stayed in April 2024