Queen Street, Portsmouth, PO1 3HS, United Kingdom
#13 of 26 hotels in Portsmouth
Guests' ChoiceBased on 4686 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
9.3
Facilities
8.1
Staff
9.1
Value for money
8.2
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Cheryl
AustraliaMy mattress was just a little lumpy
Lovely big rooms. Every staff member we dealt with was extremely friendly & helpful. Great food in the restaurant.
Stayed in April 2024
Reviewed: 5 May 2024
Debbie
United KingdomOur room was very tired and shabby. Peeling wallpaper, dated fittings and a cracked basin all added to the overall sad appearance of the room.
Excellent location and friendly, helpful staff.
Stayed in May 2024
Reviewed: 4 May 2024
Richard
United KingdomOn our last morning the breakfast service was chaotic with items running out and not being replenished at the buffet. I booked two rooms as we were travelling with friends. The room allocated to me was excellent and spacious but my friends room was much smaller with a tiny shower room with no shelves. As these rooms cost the same price I was surprised that they were so different
Excellent location just around the corner from the Historic Dockyard Most if the staff were friendly and helpful Food in the restaurant in the evening was very good
Stayed in May 2024
Reviewed: 4 May 2024
Jacqui
United Kingdomnothing
all staff really welcoming and friendly location excellent for the dockyard bar food excellent especially the fish and chips
Stayed in April 2024
Reviewed: 1 May 2024
Christopher
United KingdomThere was a large breakfast buffet. The quality of food was average but not exceptional.
The hotel is in a central location, The room was clean and comfortable. Overall the room was good value for money.
Stayed in April 2024
Reviewed: 29 April 2024
Gail
United KingdomThe bed in our room could have been better, it was not overly comfortable or supportive and the bedding was not secured. The sheet kept coming off and the duvet came out of its cover. I think the bed is about the most important factor when it comes to a hotel, and it has been overlooked here. The room was also a little tired and could have done with refreshing. In the bathroom the piping was dusty which didn’t reflect well.
The facilities were great. We used the bar, and the restaurant for breakfast, and had no complaints. Breakfast was well cooked, not greasy as is often the case. The room was quiet. The staff were friendly and helpful and well informed. The shower was good, once I’d figured out how to get it going.
Stayed in April 2024
Reviewed: 29 April 2024
Stella
United KingdomSad to see the jacuzzi wasn't working!
Stayed in April 2024
Reviewed: 29 April 2024
Roger
United KingdomNot a thing!
Excellent hotel, superb friendly staff, would come back again
Stayed in April 2024
Reviewed: 29 April 2024
Siobhan
AustraliaThe step up into the bath/shower is a little high is you are vertically challenged.
Location to the museums and main shopping area is perfect. The rooms were spacious and comfortable
Stayed in April 2024
Reviewed: 27 April 2024
Elizabeth
United KingdomA bit worn and outdated. Felt a bit old
Very central
Stayed in April 2024
Reviewed: 27 April 2024
Robert
United KingdomNothing
An excellent hotel very close to the Hard and town centre. The reception and common room areas are generously proportioned, characterful and have a comfortable, long-established feel to them. My room was also generously proportioned but fully modernised and very clean. It had a big comfortable bed and a choice of bath or shower. There was a good range of food to choose from at the buffet breakfast. The staff.were very helpful.
Stayed in April 2024
Reviewed: 25 April 2024
Malcolm
United KingdomHad older room it's was clean but needs updating.
Excellent location to historic dockyard gunwharf. Staff helpful good breakfast
Stayed in April 2024
Reviewed: 25 April 2024
Paul
United KingdomLimited parking
Facilities were clean and comfortable.
Stayed in March 2024
Reviewed: 24 April 2024
Peter
United KingdomRestaurant was just ok.
Good Location for Mary Rose museums.
Stayed in April 2024
Reviewed: 24 April 2024
Geoff
United KingdomRestaurant is a little like a cafeteria
Friendly and helpful Staff History of the place and decor
Stayed in April 2024
Reviewed: 23 April 2024
Douglas
GermanyBathroom shower could have been better.
Staff was exceptional, from reception to restaurant to bar to housekeeping.
Stayed in April 2024
Reviewed: 23 April 2024
Michele
United Kingdomthe staff were really friendly and helpful and ensured that we were catered for as a group
Stayed in April 2024
Reviewed: 23 April 2024
Jane
United KingdomThe rooms were very clean and the food was excellent.
Excellent location for The Mary Rose and HMS Victory Exhibitions, and perfect for the Harbour Station.
Stayed in April 2024
Reviewed: 23 April 2024
Julia
United KingdomLack of info on how to use shower.
Stayed in April 2024
Reviewed: 23 April 2024
Jean
United KingdomNothing really
Clean room and bathroom very central location near to train station gunwharf quays historic Dockyard and about 10 mins walk to town centre
Stayed in April 2024
Reviewed: 22 April 2024
Jorge
SpainThe hotel is rather "old fashion" which is not bad at all for me...
Room was fine, big enough and comfortable. Breakfast excellent! You can wash your clothing which is great if you stay there after sailing a few days.
Stayed in March 2024
Reviewed: 22 April 2024
Chris
United KingdomRoom was not serviced on Sunday
Breakfast was excellent All staff were very helpful
Stayed in April 2024
Reviewed: 20 April 2024
Binks
NorwayVery friendly, professional, and accommodating staff. Great location for Gunwharf and the Historic Dockyard.
Stayed in March 2024
Reviewed: 20 April 2024
Cyril
United KingdomNothing I did not like.
Very convenient for visiting the Royal Navy museums
Stayed in April 2024
Munich, Germany
Ojedo, Spain
Rome, Italy
Ifri, Morocco
Zaporozhye, Ukraine
Utjeha, Montenegro
Mouríon, Greece
Capolona, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content