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  5. Reviews of The Pilgrm

Reviews of The Pilgrm 4 stars

25 London Street, Westminster Borough, London, W2 1HH, United Kingdom

#570 of 1,016 hotels in London

Guests' Choice

Review score

Based on 1633 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.2

  • Facilities

    7.8

  • Staff

    8.9

  • Value for money

    7.5

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 12 May 2024

    7.0
    Fulfilled its‘ purpose. Overnight stay before heading to airport. If you’re planning a longer stay, choose a bigger room
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very small room, quite noisy.

    Great location. Clean room.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It’s very noisy being next to Paddington station & tube

    The location, interior styling, setup and ease

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Loved and will come back.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Weird noise from 7 am to 1 am. Can hear everything from halls as well. No breakfast included is sad.

    I absolutely adored this design-forward hotel with a twist on industrial chic. it was beautiful, cosy, and effortlessly cool. The view on a backyard was like something out of a classic film, truly delightful. Everything was spotlessly clean, and having pantry access was a convenient touch. Comfortable bed & pillows. Despite the compact size of the room, the clever use of space was evident, maximizing comfort and functionality.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Great location for a short stay near Paddington station. The rooms were very clean but very hot and stuffy even on a col
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    Finding our room was difficult and the lift is tiny. Room is hot with no aircon

    Very clean, close to Paddington station, great food at the cafe lounge, great price

    Stayed in May 2024

  • Reviewed: 2 May 2024

    7.0
    NEVER stay in this hotel if you are over 40! It's not a good place to make things easier for you.
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 1 night

    You have to make your check in in their web page, and they will not do it for you even if you are in the front desk, that is a waste of time! I spent 15 minutes waiting for the previous customer to do it, and other 20 minutes in my check in, just to receive your room! If they want to focus on new generations this is a very bad way to do it. The room was also tiny and it was supposedly the extra-large room, they told me it was a king size bed and it was just queen. If you are not travelling with your partner/spouse the bathroom is absolutely uncomfortable because the door is semi-transparent so you can be seen sitting in the toilet from outside.

    The location is great, just in front Paddington train station. The hotel is beautiful and a staff with very good service.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Bunk Bed Room
    • Stayed 2 nights
    • Submitted via mobile

    Very very small room.

    Clean, and good location. Right near the tube!

    Stayed in April 2024

  • Reviewed: 1 May 2024

    7.0
    Loved the location staff was very friendly and helpful
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Bed was not too comfortable, no fan in bathroom had to open windows for relief small room

    Location was excellent staff was very friendly and helpful loved the coffee bar at reception

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The room was a little stuffy with no temperature control. Window only opened a crack

    Very comfortable bed and pillows, quiet room. Breakfast exceeded expectations.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The shower didnt drain properly M24

    The breakfast was amazing, a stylish beautiful hotel

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Small room, but clean and stylish.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    A little noise from the street at night, but that's not unusual for the area. I booked a small in room and it was very small, but comfortable enough.

    Ideal for Paddington.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Cool, classy, walkable, quality breakfast
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We were abutting residential properties and a laneway and with this came noise at night

    The breakfast was outstanding, convenient and walkable location, and the rooms stylish with comfy bed

    Stayed in March 2024

  • Reviewed: 19 April 2024

    8.0
    Location is great, the staff was nice but I think there’s better options in the area in terms of what you get with the r
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Tiny rooms, was very very hot and only one socket behind mirror (no where near the bed for phone charging)

    Great location and common areas - breakfast was good!

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    I would come again and recommend the hotel to my friends.
    • Leisure trip
    • Couple
    • Bunk Bed Room
    • Stayed 1 night
    • Submitted via mobile

    The long online form to fill out at check in.

    It has a quirky, unique atmosphere. The beds were great! The staff were very helpful.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing it was great

    Near trains, value for money

    Stayed in March 2024

  • Reviewed: 9 April 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The pilgrm is a nice hotel but the space in the room is quite small. I don't have much more space to walk after lay down my big luggage. That would be the only point I concerned. Anyways, the breakfast is so delicious and I enjoyed it with my busy works a lot. I also appreciate the staffs for helping me carry my luggage. Thanks a lot!

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 3 nights

    room space was small but was well informed on description page

    location was excellent, staff were welcoming and offered to help with luggages, clean room and comfy bed, breakfast was great too

    Stayed in March 2024

  • Reviewed: 5 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Bunk Bed Room
    • Stayed 2 nights

    This was th perfect place for my daughter and I to recover from jet lag after flying in from Australia. Right next to Paddington Station. We shared the bunk room. Very comfortable beds, very quiet. Bathroom was tiny but lovely. Highly recommend. Breakfast was great too.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bunk Bed Room
    • Stayed 1 night

    The room was way too small but you say that in your ad. :D

    Lounge is superb! Breakfast as well!

    Stayed in March 2024

  • Reviewed: 1 April 2024

    9.0
    Comfortable room in a fab location
    • Leisure trip
    • People with friends
    • Bunk Bed Room
    • Stayed 1 night
    • Submitted via mobile

    Room a little small but for the price can’t complain and room ultra clean and comfortable

    Great location, friendly staff, hip hotel, comfy bed and clean room

    Stayed in March 2024

  • Reviewed: 22 March 2024

    7.0
    Great for an overnight stay as long as you’re travelling light
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It’s not accessible, particularly being near a train station. I had a really difficult time getting my luggage up and down the stairs in front of the property and by my room. The reception area is too small, also what’s the point of the online check in when you just to do the check in again when we get there? It’s such a long process and unnecessary

    Close to Paddington station Restaurant/Bar area was nice

    Stayed in January 2024

  • Reviewed: 19 March 2024

    7.0
    It was ok. Position good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lift n general bedroom areas

    Breakfast v good

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Perfect location
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nobody came to collect trash during our stay. It should be the norm to do it at least every second day without asking. Handsoap in the room was terrible. It became really slimy when wet.

    The location is amazing for someone who wants an easy access from the airport and wishes to see different parts of the city. We had the large room and it had everything we needed. The street noise can be loud at night but we had earplugs with us so it didn't bother us.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    9.0
    Great place, excellent location, would definitely stay again when in London.
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night

    There is a fair amount of street noise, particularly as it is close to the train station, but this didn't bother us. Suggest to bring ear plugs if you are not used to a busy city.

    We booked the large room, which was clean and comfortable and more than adequate for the two of us. The hotel has retained a brilliant blend of historic charm and modern amenities. We had a great overnight stay and the breakfast in the morning was fantastic, as was the coffee. The staff were very helpful and gave good suggestions for local places to visit for food and drink.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    9.0
    Great location. Lovely staff. AMAZING breakfast
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were at little small but it did say that on the booking

    Friendly, clean. Breakfast was the best I’ve had in years at any hotel

    Stayed in March 2024

Showing 1 – 25

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