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  5. Reviews of The Pilgrm

Reviews of The Pilgrm 4 stars

25 London Street, Westminster Borough, London, W2 1HH, United Kingdom

#565 of 1,017 hotels in London

Guests' Choice

Review score

Based on 1652 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.2

  • Facilities

    7.8

  • Staff

    8.9

  • Value for money

    7.5

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 28 May 2024

    8.0
    Pleasant!
    • Leisure trip
    • People with friends
    • Bunk Bed Room
    • Stayed 2 nights
    • Submitted via mobile

    Yes it’s a little on the small side but we were well aware of this before we booked. The room was satisfactory for two nights for us because we didn’t intend on spending a huge amount of time in our rooms. It was comfortable otherwise. Only thing my friend said that they would suggest is investing in air conditioning. That being said at least the Pilgrim have measures in place to help . We did however keep the fan on and window open at all times when in the room and it was still quite warm.

    Location was definitely the biggest pro when it came to staying here. It is right beside Paddington and it was close to everything we wanted to go to. The hotel itself is nicely decorated and clean. The bed was comfortable and staff were friendly. Water bottles that you can refill are offered at reception. We stayed in the bunk bed room which was small but this is stated so we knew what we were receiving. It was suitable for the two of us.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Nice modern functional hotel in a good location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room does shake a little from early morning with the trains. Pub next door which is connected is to be avoided.

    Location right beside Paddington station. Nice little coffee shop in reception with free water fountain, pantry with free tea and coffee. Lovely Decor, old features but modern.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Superb
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Yes the rooms are small but that doesn’t really matter, the beds are great, cool hotel and they are good value for where they are situated.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lift wasn't working so bit of a trek up the stairs, also the checking in is a bit different, but no real dramas with that

    Stayed here before and good quality rooms as usual, bed was very very comfortable 👌 staff were amazing too!

    Stayed in May 2024

  • Reviewed: 23 May 2024

    7.0
    I don’t think I would stay here again given the size of the room but the location was good.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was extremely small even though I got a medium sized room. It was just the size of the bed with no space around it to unpack etc.

    The location was good

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Very happy and impressed
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Nothing

    The room was great. Coffee was amazing and breakfast was very good

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Overall was a good experience and I would come back.
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms are small so a few more hooks for clothes, and 2 people really needed another luggage rack, no need for a chair. Some liquid hand soap on the wall next to the sink would have freed up the shelf for Dopp kit.

    Location, aesthetic, comfy bed, food, music & service.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Good value property close to key tube station.
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Having to pay for any extra like cleaning each day

    Proximity to Paddington Station

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Marathon stay🏃
    • Leisure trip
    • Solo traveller
    • Bunk Bed Room
    • Stayed 1 night
    • Submitted via mobile

    I had one of the bunk bed rooms, there's no TV, however the WiFi is good & free so I was able to watch via a tablet/phone. Also no kettle in the room but the larder on each other floor was well stocked with all manor of tea and coffee, again included in the price.

    Nice location on the doorstep of Paddington Station, for me running the marathon it was great they allowed me to leave my case for collection once I'd finished. I would use them again if I was doing the marathon again. The shower room was adequate, plenty of hot water for a shower, just a bit on the snug side, glad I was a solo guest as it would have been quite tight moving around. Nice to have a window that opened,my room was on the side of the hotel so no view but surprisingly quiet for central London. I didn't eat at the Pilgrim so cannot comment on this side of the stay, 2 pots of instant porridge instead as I needed to leave before the breakfast was done😋

    Stayed in April 2024

  • Reviewed: 12 May 2024

    7.0
    Fulfilled its‘ purpose. Overnight stay before heading to airport. If you’re planning a longer stay, choose a bigger room
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very small room, quite noisy.

    Great location. Clean room.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It’s very noisy being next to Paddington station & tube

    The location, interior styling, setup and ease

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Loved and will come back.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Weird noise from 7 am to 1 am. Can hear everything from halls as well. No breakfast included is sad.

    I absolutely adored this design-forward hotel with a twist on industrial chic. it was beautiful, cosy, and effortlessly cool. The view on a backyard was like something out of a classic film, truly delightful. Everything was spotlessly clean, and having pantry access was a convenient touch. Comfortable bed & pillows. Despite the compact size of the room, the clever use of space was evident, maximizing comfort and functionality.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    8.0
    Great location for a short stay near Paddington station. The rooms were very clean but very hot and stuffy even on a col
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    Finding our room was difficult and the lift is tiny. Room is hot with no aircon

    Very clean, close to Paddington station, great food at the cafe lounge, great price

    Stayed in May 2024

  • Reviewed: 2 May 2024

    7.0
    NEVER stay in this hotel if you are over 40! It's not a good place to make things easier for you.
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 1 night

    You have to make your check in in their web page, and they will not do it for you even if you are in the front desk, that is a waste of time! I spent 15 minutes waiting for the previous customer to do it, and other 20 minutes in my check in, just to receive your room! If they want to focus on new generations this is a very bad way to do it. The room was also tiny and it was supposedly the extra-large room, they told me it was a king size bed and it was just queen. If you are not travelling with your partner/spouse the bathroom is absolutely uncomfortable because the door is semi-transparent so you can be seen sitting in the toilet from outside.

    The location is great, just in front Paddington train station. The hotel is beautiful and a staff with very good service.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Bunk Bed Room
    • Stayed 2 nights
    • Submitted via mobile

    Very very small room.

    Clean, and good location. Right near the tube!

    Stayed in April 2024

  • Reviewed: 1 May 2024

    7.0
    Loved the location staff was very friendly and helpful
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Bed was not too comfortable, no fan in bathroom had to open windows for relief small room

    Location was excellent staff was very friendly and helpful loved the coffee bar at reception

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The room was a little stuffy with no temperature control. Window only opened a crack

    Very comfortable bed and pillows, quiet room. Breakfast exceeded expectations.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The shower didnt drain properly M24

    The breakfast was amazing, a stylish beautiful hotel

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Small room, but clean and stylish.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    A little noise from the street at night, but that's not unusual for the area. I booked a small in room and it was very small, but comfortable enough.

    Ideal for Paddington.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Cool, classy, walkable, quality breakfast
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We were abutting residential properties and a laneway and with this came noise at night

    The breakfast was outstanding, convenient and walkable location, and the rooms stylish with comfy bed

    Stayed in March 2024

  • Reviewed: 19 April 2024

    8.0
    Location is great, the staff was nice but I think there’s better options in the area in terms of what you get with the r
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Tiny rooms, was very very hot and only one socket behind mirror (no where near the bed for phone charging)

    Great location and common areas - breakfast was good!

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    I would come again and recommend the hotel to my friends.
    • Leisure trip
    • Couple
    • Bunk Bed Room
    • Stayed 1 night
    • Submitted via mobile

    The long online form to fill out at check in.

    It has a quirky, unique atmosphere. The beds were great! The staff were very helpful.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing it was great

    Near trains, value for money

    Stayed in March 2024

  • Reviewed: 9 April 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The pilgrm is a nice hotel but the space in the room is quite small. I don't have much more space to walk after lay down my big luggage. That would be the only point I concerned. Anyways, the breakfast is so delicious and I enjoyed it with my busy works a lot. I also appreciate the staffs for helping me carry my luggage. Thanks a lot!

    Stayed in April 2024

Showing 1 – 25

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