The rooms doors around are making so much noise every time are closing... It is an issue to work on and be solved.

Very well located with public transportation in front of the hotel. Many shops and restaurants nearby. We had a nice view on the Hyde Park and Kensington Pallace. Clean and comfortable. Good services and nice staff. Good facilities for a 4 days seminar we attended.

Stayed in March 2024

Reception staff upon arrival were decent but quiet. Abrupt reception staff when leaving. We were asked by the receptionist, when entering the lobby “can I help you”. To which we answered yes please, we would like to collect our bags. And handed him our ticket. He responded “That’s for the concierge” in a very condescending tone. TV was too slow . Had minimal channels and choices. Very out of date technology. Room was a bit on the smaller side but we did book the smaller room

Loved the location. Great surrounding amenities. Close to an underground station. Walking distance from Royal Albert Hall (the main reason we stayed). Very good housekeeping for the majority of the stay

Stayed in March 2024

I had a suplementary sofa bed that needed to be done. At check in i was told it would have been ready but that if it was not, I call reception and they would send someone right away. I went ip, it was not done, i called and was told they were sending someone right away but it never came... so i did it myself. Not a problem but left a poor image at that respect. Otherwise service was perfect

Location and style. Loved the modern but stylishly simple elegance of the rooms and common areas. Much better than the old stuffy style you find in many London hotels

Stayed in March 2024

All was good.

Brand new rooms and staff was very friendly.

Stayed in March 2024

I had booked a garden room and we didn’t have a view of the gardens. Some staff struggled with English in the restaurant, so made it a little challenging. But overall a nice experience.

Rooms were clean and airy. Restaurants had a nice atmosphere and loved local produce.

Stayed in March 2024

I think I expected a bit more with it being as fancy as it was. Felt like some of the plug sockets even when used wobbled like the plug was loose. The TV wasn't great and the remote sometimes would not work with the TV no matter how many times you pressed the buttons.

The bed was very comfy and the staff was incredibly helpful and lovely. My reason for the visit was the Royal Albert Hall so it was a good place to book.

Stayed in March 2024

Breakfast at £32 per head is a ridiculous price. Didn’t bother.

Location. Carpark underneath.

Stayed in March 2024

Oddly, for a modern, purpose-built hotel, we could hear the occupants in both adjoining rooms. We could hear conversations (though not what was being said) and the television playing from the room on our left, and from the room on our right we could hear the occupants talking and speaking on the phone. The front desk staff say they have never had this complaint from this room before. I have no reason to doubt their word, but I am surprised the issue of sound-proofing has not come up before.

Lovely, attentive staff. Nice, if anodyne room. Good, comfortable bed - and a lovely view over Kensington Gardens.

Stayed in March 2024

NA

NA

Stayed in March 2024

Nothing

It was in thr central of everything , its very clean and the stuff was professional and amazing.. also the services was fast and helpful

Stayed in March 2024

Expensive but guess it's London

Great breakfast and proper coffee (macchiato) rather than standard hotel machine

Stayed in February 2024

breakfast has phew options for Muslims.

The location was near the Hyde park and many stores you need in daily bases.

Stayed in March 2024

Nothing at all

Everything was great in our stay.

Stayed in March 2024

Asked for 2 empty glasses in the room 1 turned up and was told we would have to pay another charge for the second trip up even though we had requested 2 in the beginning

Stayed in February 2024

A sudden optional tipping system for the waiting staff which was placed on your breakfast table. No explanation as to how or where this system went or how it was distributed amongst the staff. We have stayed at the hotel recently and guess it’s a new thing. Made us feel uncomfortable.

Decent value for 5 star hotel in Kensington

Stayed in March 2024

Nothing

Great value for money, fabulously lux and would stay again every time

Stayed in March 2024

Insects around another guest's door - and we were in a big suite the first night, then moved to a smaller, double room after that and the smaller room was PUNY. No drawers to put clothes in - if the room is for two people, two people should be able to unpack their things?

Loved the suite, the view, the staff, the products in the bathroom, loved that the staff took my two big complaints (insects swarming around the door of the room three doors down & someone smoking on my floor) seriously & moved us ASAP

Stayed in February 2024

Bathrooms are small but clean

Stayed in March 2024

Breakfast not quite as good as other London hotels I’ve been too.

Lovely spacious room. Great location. Staff were very helpful and made lots of effort to decorate the room for my son’s birthday - balloons, cake and a small gift. Brilliant.

Stayed in January 2024

The restaurant felt a bit cramped at times. Tables a bit squashed together. Breakfast-sausages and bacon unappetising. In late afternoon/early evening some people held meetings via Zoom(?) on their laptops in the restaurant. We found this exceptionally disturbing. These meetings should only be allowed in the hotel lobby. This was worst part of our stay. One waitress got irritable at breakfast when we complained about the coffee. Very unprofessional on her part. We refused to pay service charge when invited to do so,

The room (Royal Studio) was modern, huge and very luxurious. Was quiet too .Bathroom excellent too. We were told that they had been recently refurbished. This was the best feature of our stay. Food was very good, mostly. Staff mostly efficient sometimes quite friendly. Beautiful area.

Stayed in March 2024

When having breakfast although we had paid they asked for a service charge

Very nice hotel with very friendly staff

Stayed in February 2024

We stayed in an upper floor newly remodelled room. Beds were very comfortable as well as the view. Little clothing storage space - only hangers and night tables. Sound carried through the walls from the people in the room next to us. This posed some disturbance for sleeping. Although I requested a “quiet” room, the lack of sound proofing between the rooms countered the quiet room benefits of having a room overlooking a Hyde Park and Kensington Palace well above the bustle of the street below.

Breakfast buffet was excellent!

Stayed in February 2024

A little bit dated and need of refresh in the common areas. Avoid piano bar. Initial room did not match description.

Great staff throughout, helpful and friendly. Location is perfect. Upgraded room was good.

Stayed in February 2024

location

Stayed in February 2024

Having service charge added to every bill

I stayed with my family to celebrate my wife’s birthday. Really appreciated the champagne and birthday cake welcome in the room. Room was great and Housekeeping team were excellent. Piano bar was really enjoyable. Meals in the hotel were lovely. All staff were very helpful and polite. overall and excellent hotel stay

Stayed in February 2024