When the window was open, the noise from the clubs

Location - easy walk to all we needed to see. Old charm with chandeliers hanging from the 4th floor through the surrounding staircase down into the foyer. Rooms were large and well equipped. Best English buffet breakfast during our 14 days of travelling through Scotland and England. Lunch options were also great. Dining and bar staff were super great.

Stayed in May 2024

Shower in room too small with corner door.

Location

Stayed in May 2024

We were sent to a room which had a leak from a light fitting, with water pouring down onto the toilet below. We asked for and got a new room but were shocked to discover later on from a different guest that she had had exactly the same experience with the same room. In other words, we had been given a room which had already been reported as unsafe. After this, we shared our room with a couple of very visible spiders and the pillows were very hard. There was mould in the bathroom. The queue for breakfast was very long and obviously not enough food had been put out, as we were kept waiting for new stuff to arrive.

The lobby, the decor, the position and also the friendliness of the staff

Stayed in May 2024

The fact it was 2x double beds in 2 rooms but only 1 toilet meaning having to walk into others room to use bathroom bed share was not the issue just the loo

The hotel was fab 10 of 10

Stayed in May 2024

Can’t think of anything.

Lovely building and the staircase is fantastic. Rooms were good and the bathroom was very nice.

Stayed in May 2024

A little dated maybe

Couldn’t be more central, adjacent to station and metro and 5 minute walk to town centre, very clean and excellent staff.

Stayed in May 2024

Bed was up against the wall.

Stayed in May 2024

Breakfast area cramped.

Location & Victorian charm

Stayed in May 2024

Windows in room didn't open so was a very warm night

Lovely room and spacious.

Stayed in May 2024

It was too hot, no window to open and couldn’t turn radiator off.

Staff are lovely, location is great, really clean and a good breakfast.

Stayed in April 2024

Swimming pool not available during stay, and receptionist rather off hand and dismissive on arrival. (She was a one off; other staff were great.) Room over warm even though heating not on. No air con. Had to keep window open for cooler air with the result that noise from station was significant. I would avoid in summer

Top marks to friendly and helpful breakfast staff. Buffet style breakfast was very good. Gluten free bread and sausage available on request. Pleasant dining room. Location of hotel is absolutely wonderful for exploring city. Easy to find as all signs point to station. Hotel is massively elegant: wonderful period tiling, sparkling chandeliers suspended in centre of classic staircases. Don't miss adjoining Centurian bar, as good as any in Vienna. Room small but bathroom far from cramped with real bath! Price of room was good value when great breakfast factored in.

Stayed in May 2024

Room 204 is at the front of the hotel and there is a niteclub just beside the hotel. I didnt get to sleep till after 3am and I wear earplugs. My friend stayed in 211 which is on the track side.

Great location next to station and staff were lovely. Rooms were decent although toilet a little grubby in areas. Dinner and breakfast were nice. The room had a fridge also which is always a plus

Stayed in May 2024

excellent breakfast and friendly staff

Stayed in April 2024

Newcastle nightlife a bit noisy however the hotel thoughtfully provided earplugs.

Location

Stayed in May 2024

The room was very hot the whole time, we couldn’t get it cooled down. Despite the huge size of the hotel there was no lounge to sit in for a drink after your meal

Perfect location for town centre. Breakfast was good.

Stayed in March 2024

Not much. No real bar just a bar/restaurant

Old fashioned class and layout.

Stayed in May 2024

Swimming pool was shut due to maintenance

Location was brilliant and booked originally for swimming pool and spa facilities

Stayed in May 2024

Great service from staff as always

Stayed in May 2024

Only minor things- some herbal tea in room would be nice ,as would a little bar of soap as well as the liquid soap. Also my room , 108 had a lot of weeds on the window ledge outside.

Lovely shabby chic room with bath. Imaginative menu. Super helpful staff .

Stayed in May 2024

Room was decent, but incredibly hot (no air con). Location also had its downside as you could hear the trains (and even the announcements) from the station. Must have once been a truly gorgeous hotel but needs a bit of TLC in the rooms (looking a bit tired now). Pool was also closed the entire time i was there which was v frustrating as one of the main reasons i chose this hotel.

Great location, right next to the station and short walk into the centre of the city. Staff were lovely and v helpful. And amazing value for money, would stay again.

Stayed in May 2024

No swimming pool 2 non working hair dryers and no room service for food then 3 times we phoned also no windows to open in room for fresh air

Rooms bedding and cleanliness

Stayed in May 2024

The room was not as grandiose as the building itself

The grand hallway and reception area are beautiful as is the building itself

Stayed in May 2024

Staff came across rude except housekeeping who were the only ones that spoke and acknowledged you, security on night one was nice the woman not so much

Location excellent

Stayed in May 2024

No biscuits in the room.

Good old fashioned hotel. Easy to get to all the places of interest.

Stayed in May 2024