Neville Street, Newcastle upon Tyne, NE1 5DH, United Kingdom
#42 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 10417 hotel reviews
7.4Cleanliness
7.9
Comfort
7.9
Location
9.3
Facilities
7.6
Staff
8.6
Value for money
7.8
Free WiFi
7.8
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End of dialog contentReviewed: 13 May 2024
Dawn
United KingdomNo swimming pool 2 non working hair dryers and no room service for food then 3 times we phoned also no windows to open in room for fresh air
Rooms bedding and cleanliness
Stayed in May 2024
Reviewed: 13 May 2024
Bill
United KingdomThe room was not as grandiose as the building itself
The grand hallway and reception area are beautiful as is the building itself
Stayed in May 2024
Reviewed: 13 May 2024
Taylor
United KingdomStaff came across rude except housekeeping who were the only ones that spoke and acknowledged you, security on night one was nice the woman not so much
Location excellent
Stayed in May 2024
Reviewed: 12 May 2024
Barbara
United KingdomNo biscuits in the room.
Good old fashioned hotel. Easy to get to all the places of interest.
Stayed in May 2024
Reviewed: 11 May 2024
Daniel
United KingdomRooms were a bit dated and the not a great standard.
Location and price.
Stayed in May 2024
Reviewed: 11 May 2024
Andrew
United KingdomLocation and comfort of room
Stayed in May 2024
Reviewed: 10 May 2024
Ann
United KingdomSwimming pool not open
Beautiful interior. The staff are excellent cheerful and efficient
Stayed in May 2024
Reviewed: 10 May 2024
Michelle
United KingdomToo much noise in night and room too warm
Pool was fantastic , best hottub been in
Stayed in April 2024
Reviewed: 9 May 2024
Dave
United KingdomOld windows with no lock. 2 unexplained service charges on a food and drink bill. Expensive minimal parking
Large room with bath. Big hotel plenty of character
Stayed in May 2024
Reviewed: 9 May 2024
Kath
United KingdomIs starting to need a refurb
Location
Stayed in May 2024
Reviewed: 9 May 2024
James
United KingdomNo view; the window was dirty
Nice spacious room. Very convenient location.
Stayed in May 2024
Reviewed: 9 May 2024
Ewa
United KingdomRoom was boiling hot and no AC.
They very kindly stored our bikes.
Stayed in May 2024
Reviewed: 6 May 2024
Brendan
United KingdomUnfortunately the pool was closed.
Excellent location
Stayed in May 2024
Reviewed: 6 May 2024
Raymond
United KingdomI think they need to organise breakfast better in the sense that you need somewhere to put your plate down to put food on it. The current situation of holing the plate and lifting lids and trying to use tongs isn’t great
Location and room size and cleanliness
Stayed in May 2024
Reviewed: 5 May 2024
Michelle
United KingdomHandy for everything
Stayed in February 2024
Reviewed: 4 May 2024
Michael
United StatesBeing adjacent to the Rail Station one would expect a little noise from rail traffic, but it was not as bad as I thought it would be.
The Royal Station served a very good breakfast in a comfortable setting. The location is adjacent to the Central Station, very convenient. Also easy to walk around the town center from this location.
Stayed in April 2024
Reviewed: 3 May 2024
Hannah
United KingdomI booked this particular hotel for the leisure facilities, which were out of order and noone told me before i arrived, so I stayed next to the train tracks for no reason
Right next to the train station, which is convenient but can be noisy. The room and breakfast were average, nothing special, but no complaints.
Stayed in May 2024
Reviewed: 2 May 2024
Emma
United KingdomFirst room had a broken thermostat and was far to hot, fans provided made little difference. We had a pram and had to go round the back and knock or ring reception to enter hotel as we were using the emergency exit to enter. First room we were given had additional stairs after exiting the lift and we couldn't take pram to the room.
The staff were very friendly and helpful
Stayed in April 2024
Reviewed: 1 May 2024
Peter
New ZealandA little tired, but that should be expected noting the age of the hotel
Really friendly staff, great location and heritage, and excellent breakfast
Stayed in May 2024
Reviewed: 1 May 2024
Alan
United KingdomFacilities
Stayed in April 2024
Reviewed: 1 May 2024
Paul
United KingdomLifts. Layout of king size room
Close proximity to station. Friendly staff. Nice breakfasts
Stayed in April 2024
Reviewed: 30 April 2024
Jenny
United KingdomNot over keen on the breakfast . I don’t like the way the mushrooms are prepared too soggy. Same with tons. Eggs look unappetising and scrambled egg shouldn’t be left in those dishes to go rubbery .
The building and proximity to station
Stayed in April 2024
Reviewed: 30 April 2024
Bhakti
NetherlandsRoom was very warm, for some reason the heater could not be switched off completely.
Location is excellent.
Stayed in April 2024
Reviewed: 29 April 2024
Stephen
United KingdomRoom was unbearably hot and bed not very comfortable. Was gasping with thirst and nowhere to get water
Beautiful historic hotel. Excellent location right next to station. 24hr checkin
Stayed in April 2024
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