Sofas a little uncomfortable, and stains on them, a big part of flooring was missing in the kitchen which i tripped over .

Location fantastic , beautiful furnishings and decor .

Stayed in May 2024

I've already sent a message on the email trail for booking regarding my stay. It's a bit disappointing not to have received any response to this.

Stayed in May 2024

Our problem was more with the management company. We had a deposit taken from our account which we weren’t aware of when we booked. It’s a week later and we have not received it back. We didn’t receive our welcome email and access code and had to make numerous calls trying to get through to them to get them to send our access details. Then we couldn’t turn on the heat, carefully following the instructions. Even though we tried to contact them within the designated hours they didn’t respond till after we left in the morning. So we had a very cold, uncomfortable night.

It was comfortable and had everything we needed except working heating!

Stayed in November 2023

shower screen didn’t fit properly so leaked.

great location

Stayed in August 2022

Not a big deal but there were only 3 forks so I had to use a spoon. Just so you’re aware for the next guests. Also found magnum wrappers next to and under a bed. The main door was kept open by fire extinguisher all day. Men drinking outside a house across from us shouting. The lower floor neighbours shouted at their dog constantly. Stains on the mattress protector - don’t want you to think it was us. Blinds in bedroom don’t block the light. Could do with curtains. There were building materials and a washing machine blocking the entrance hallway.

Lovely decor. We chose this apartment as it was our daughter Ruby’s birthday while staying there. Large enough for a family of 4. My kids loved the bath. Close to the beach. Would definitely return. Even the negatives weren’t enough to put us off.

Stayed in August 2022

very uneven flooring. shower screen useless and wasted 2 towels drying floor over the stay no shaving point so unable to charge electric toothbrush

clean and furnished in a modern way excellent array of utensils, cooking dishes. nice to be supplied with coffee, tea and sugar with coffee machine (with pods)👍

Stayed in August 2022

The couches weren't very comfortable and the WIFI was very hit and miss

Really well maintained apartment. Comfy beds & the perfect amount of space for us. Location is great too

Stayed in June 2022

the bath screen enabled water to pour onto the floor which worried us as in a flat. The settees were really uncomfortable with one of the arms was broken. the main issue was the couple downstairs who left their big dog alone on Friday night which howled and barked non stop until about 10. it was that bad I have recordings on it. As a result we wouldn’t stay there again unfortunately.

location was great- nice and clean and kitchen was lovely. nice and spacious.

Stayed in April 2022

Spacious and comfortable

Stayed in September 2021

Steep stairs and loose stair carpet, the shower was difficult to operate and heating came on, even though it was hot because it had been left on the wrong setting (did say ‘leave on manual’ clearly on the unit)

Location- very good Very well presented

Stayed in September 2021

The outside of the property looked abit worn.

The location of the property was perfect, just a short stroll to the beach. The property did have parking directly outside of the property, this may have been luck but if you couldn’t get directly outside there was plenty of space. The property was clean and had everything you needed.

Stayed in September 2021

Initial problem with lock to flat but resolved promptly by agent. Unkempt appearance of entrance to building in which the flat was located.

Quick response to issues from agent. Very well equipped flat. Very close to amenities.

Stayed in July 2021

Clean, comfortable and close to beach!

Stayed in July 2021

communal entrance and front door. Blinds look nice but let in too much light in the morning. little dusty (blinds and light shades) but overall very clean.

spacious apartment. Recent decor and modern furnishings- lovely. very well equipped albeit that our stay was too short to use the items supplied. Good location. Clean and fresh (with the exception below)

Stayed in June 2021

The floor covering in the kitchen was torn and unsightly. There was nowhere to hang towels to dry in the bathroom. The sofas are old and of poor quality with a broken armrest on one of them. There was chewed chewing gum on the window sill in one of the bedrooms...disgusting! The WiFi wasn't connected and we spent ages trying to get it to connect. Eventually, a helpful person at Host &Stay reported it for us but it wasted our time having already waited over 40 minutes to get the access code for the key box. The communication with H&S was very poor. We arrived at the appointed time but we received no access code for entry to the property. Calling them, but to no avail, we were left on hold then a recorded message that there was no-one to take our call. Eventually, had to contact Booking.com who, very helpfully tried to sort it out for us. We were stood outside the property for 40 minutes, in the rain. When we did get the text with the code it said that the code was in the email sent. No such email had been received. We did however, receive advance notice, twice for us to vacant the property on time or additional charges would be made. Beware of the hidden charges with H&S! There is a requirement for £250 deposit before you arrive. It states that it is fully refundable however, they charge a £10 admin fee for the refund so it is not fully refunded! The alternative is to use their insurance of £25, which is non refundable. The fees are certainly not recycled into the maintenance of the property. Saltburn is a delightful place to stay. It is such a shame that most of the rentals are now managed by this company who gaslight the renter and do not care for the properties.

The beds were clean and comfortable. Great location, able to walk to everything in lovely Saltburn.

Stayed in April 2024

Simplicity

As described

Stayed in September 2023

Excellent location, very clean, modern...

Stayed in January 2023

The area is questionable. There are properties on the same street and all around that area which appear to be broken down into flats which are occupied by undesirables. People walking around with beer cans and cider bottles from first thing in a morning until late at night, we saw police go into one of these properties opposite and bring someone out in handcuffs in broad daylight etc. Not what you expect after spending nearly £300 for a 2 night stay. The occupants of the flat below and/or the workmen in the flat above constantly left the main front door to the property unlocked or put a piece of slate in the door to stop it closing. Lastly, we had workmen in the flat above us for our stay, banging, crashing etc which cannot be helped, but the radio on full blast definitley can be helped and was just disrespectful.

The apartment is beautifully fitted out and has everything you need, home from home. It is only a short walk from the beach, pier, and restaurants. It is also close to other coastal areas which are desirable.

Stayed in July 2022

The knives were pretty blunt. No iron, so I bought one and left it in the property. the sofa arm was broken would have liked either black out blinds or curtain.

Very light and airy. Rapid response to a plumbing issue. Very well equipped. Located very close to the beach.

Stayed in June 2022

This apartment looked freshly renovated and had been done very thoughtfully in terms of everything needed to make a stay easy and comfortable. The back up was so helpful and friendly when I forgot how to use a key safe ! Location amazing . You can see the sea . I would definitely come back

Stayed in June 2022

The entrance didn’t do the property any justice, first impression wasn’t good. could do with a spruce up, paint, flooring and walls damaged.

Beds were really comfortable, property was clean everything was there to hand.

Stayed in October 2021

Uncomfortable sofas, WiFi very weak struggle to eat at table as cramped.Could of done with some more furniture such as drawers in the bedroom. Was expensive as not high season and was difficult to stay in the lounge I'm the evening as sofas very small and hard.

The location was excellent sea views and near the town and station. and the beds were comfortable.

Stayed in September 2021

N/A

Great location, very clean and great facilities

Stayed in June 2021

Toilet door could not close...hinges not fixed on. No desk/dressing table. When arrived nearly didn't go in. Front door broken outside run down with litter. Shower panel on bath mouldy. Not enough glass tumblers for 4 people. No hooks in bathroom or towel rails. Paint and DIY items left outside flat door. Hallway and stairs run down

Modern and kitchen well stocked. Close to sea

Stayed in June 2021