We had to go home

The experience was so good we want to go back !!!

Stayed in April 2024

Our second visit, rather disappointed The service was very slow. Waited an hour for lunch. Missed our slot for the spa so it was rearranged. Room wasn't ready and cleaned in a rush so wasn't as spotless as expected expecially in the bathroom. Rooms a little tired. Small doubles bed. Cute being a four poster but these days people expect a king or super king for the price paid.

The setting is amazing. Spa is amazing.

Stayed in April 2024

It was a bit tricky to navigate around but it all added to the charm

The property was beautiful with amazing facilities and staff that cannot do enough for you.

Stayed in April 2024

Wifi is poor. The staff say it's because its an old building - they just need to buy boosters. Rigid on checkin about applepay (systems need to be modernised)

Lovely property, amazing grounds. Great spa and pool. Rooms spacious and lovely bathroom

Stayed in April 2024

Very expensive! Should be a price for someone who doesn’t want a cooked breakfast

Stayed in March 2024

Though we didn’t pay for a spa day, as access to the facilities were included within our stay, we wouldn’t have done so on the basis of the small facilities in comparison to others we have visited. The food at the restaurant, although tasty, was a little small and left us feeling a little disappointed. Not too many things that we didn’t like, however given the price, we would be expecting a little more from the hotel.

The hotel is a beautiful building set in a very nice countryside location. The room was very nice, well decorated and very comfortable. The pool and sauna/steam room were modern and enjoyable, albeit a little over crowded. The Cocktails were very nice at the bar. Generally a nice and pleasant experience staying at Ruston Hall.

Stayed in March 2024

Didn't like having to get my own coffee at breakfast.

Loved the history & ambience .

Stayed in March 2024

My only disappointment was we had a 9pm dinner reservation which they forgot about us - noticed they were packing the bookings up at 9.15 and I had to go over to them no apologies it was like it was brushed under the carpet

Everything else but they below

Stayed in March 2024

Architecture history and magnificent

Superb architecture and most comfortable bed and beautful toom

Stayed in March 2024

Very expensive drinks in bar

Bath

Stayed in February 2024

I could fault anything, perhaps prices a little high for spa treatments but ultimately an excellent all round experience

Fantastic facilities, very relaxing environment, friendly staff, great dining and lunch options, really helpful staff, really good all round hotel and spa to relax, unwind and enjoy a weekend away from the hustle and bustle!

Stayed in March 2024

Drink wait time was very slow.

Access to the Spa Facilities - It is a lovely space, You also didn't need to book and could use it whenever you wanted during your check-in and check-out times which made the experience even better.

Stayed in February 2024

£30 a head for breakfast - I had a cup of coffee and my son a bowl of rice krispies - £60 .......

I like everything until I was charged £30 a head for breakfast - staff were delightful - everything was really nice but the cost of the breakfast put me on my arse. I would go again, without question but I would leave and get a cup of coffee elsewhere

Stayed in February 2024

When there’s a wedding on not enough facilities as we need to wait for glasses for drinks and well over hour and a half to be able to go into the restaurant, even though it was booked. Then put into side room not happy with that !

Old with lots and lots of character

Stayed in February 2024

Nothing

Beautiful place with loads of history

Stayed in February 2024

Reception staff very ‘flat’. Breakfast is at additional cost of £20 per person. This needs to be made clear at the point of booking. Several complaints in the reviews regarding this.

Beautiful old building full of character.

Stayed in February 2024

We paid extra for an upgraded room but it was smaller than it stayed on the website. When we questioned it, we were told the one on the website is bigger but it wasn’t available. The website is misleading which lead to disappointment.

Lovely building. Staff were friendly.

Stayed in December 2023

We were woken up at 5:30am to the ceiling leaking during heavy rain, was evidence of previous water damage. Was offered to swap room but wasnt worth it as we would be up for breakfast at 7am. However couldnt get back to sleep afterwards so was very tired. Didnt kick up a fuss as we were only staying 1 night, just not ideal, especially for our first stay. Asked reception staff for clarification if breakfast is included or costs extra. Lad on reception said it was included, but we were charged £20 each. If he clarified that I wouldn't have had breakfast as i wouldn't say it was worth it for myself, it was ideal for my partner though. Assumed it must have been miscommunication.

Lovely room set up, friendly staff, incredible building and surroundings. Would return again.

Stayed in December 2023

There was unfortunately lots of dust in our room (Lord Cullen) which triggered my partners asthma.

The building, grounds and rooms are incredibly beautiful.

Stayed in December 2023

Our dinner reservation had not been communicated to the restaurant, although thankfully they managed to fit us in after a bit of discussion. Front desk then tried to charge us twice for the dinner when checking out - a genuine mistake quickly rectified, but still.

Staff were friendly and helpful.

Stayed in December 2023

Some clumsiness and lack of attention to detail

The setting history and ambience

Stayed in November 2023

Some of the front of house staff need some Customer Service training, the second person behind the desk constantly interfering with the first is annoying for guests. Let them get on with checking me in and have your discussion later. This has happened on both my check in's.

Outstanding breakfast almost compensated for the small Deluxe Room.

Stayed in October 2023

Nothing

Everything

Stayed in September 2023

There was a lack of professionalism and expertise amongst the staff. Most perfectly fine but certainly a lack of polish. Receptionist on arrival rather flat and uninterested in her role. Odd experiences, like the bar manager being unable to make a Martini and no-one serving in the dining room who appeared to have any expertise in wine. Food was fine but no great shakes. A slightly run-down feel overall.

A stunning, historically fascinating, stately home now a hotel. Its appearance on arrival takes the breath away. Lovely spa pool and outdoor area.

Stayed in August 2023