Kelso, Kelso, TD58JZ, United Kingdom
#9 of 38 hotels in Kelso
Guests' ChoiceBased on 1292 hotel reviews
9.1Cleanliness
9.6
Comfort
9.7
Location
9.5
Facilities
9.4
Staff
9.5
Value for money
8.5
Free WiFi
8.7
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End of dialog contentReviewed: 27 May 2024
Cameron
United KingdomNone all good.
Very comfortable, bedrooms were modern , which tied in with original property.
Stayed in May 2024
Reviewed: 26 May 2024
Miss
United KingdomBeautiful 5 star experience the spa is out of this world and the staff are lovely.
Stayed in May 2024
Reviewed: 26 May 2024
Jim
United KingdomBit of a shock to find a whisky we had cost £120! Only discovered when we paid our check out bill. A nod towards such a big price might have been expected.
A lovely relaxed country house hotel, with all the expected modern comforts
Stayed in May 2024
Reviewed: 26 May 2024
Lauren
United KingdomNothing was perfect for our stay as a couple.
Atmosphere and spa area
Stayed in May 2024
Reviewed: 25 May 2024
Andrew
United Arab EmiratesGreat facilities and excellent food
Stayed in May 2024
Reviewed: 24 May 2024
Dne44
United KingdomThe pricetag matches (exceeds?) the quality of the resort. The rooms are very nice, but they're average size. A low/night-light in the bathroom would be nice. Our dinner at the main restaurant was marred by numerous large groups that arrived after we were seated and marred the dining experience. It would have been nice if someone (hostess/manager) had explained the situation to prepare us, if nothing else.
A true luxury resort, Schloss Roxburghe offers the highest quality stay in the Scottish Borders. A spa, a wide range of activities (golf, skeet, archery, etc.), and beautiful grounds make this the sort of stay where you never need to leave the property. The food options are very good and there is an outstanding whisky bar. Our room was comfortable (the bed was wonderful), and the stay was everything we would expect at a property of this quality
Stayed in May 2024
Reviewed: 24 May 2024
Grant
United KingdomBreakfast - food offering and location both superb
Stayed in April 2024
Reviewed: 23 May 2024
Jackie
United KingdomAmazing hotel, great facilities and staff are so friendly. The outdoor pool was fantastic, massage therapist excellent & everything was just perfect!
Stayed in May 2024
Reviewed: 22 May 2024
James
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 21 May 2024
Clare
United KingdomI think the slow service is really the only thing that was slightly frustrating. I was a little disappointed that it was still an issue when we returned a year later.
Breakfast was lovely on the first morning and we have found that both times we have stayed on a Saturday night the service is slow on the Sunday morning, with nobody topping up key items on the hot buffet and the staff seem stressed. This was the same for dinner on Saturday night. Having said that the food is lovely and all the staff are very nice. The spa is amazing and the room was lovely.
Stayed in May 2024
Reviewed: 20 May 2024
Sarah
United KingdomAt check out trying to add a 5% discretionary charge to the room bill, not cool We didn’t eat dinner in the hotel as it seemed overpriced so can’t comment on quality. We had the aircon on the lowest temperature and max but still we were warm in our bedroom.
The spa area including outdoor pool lovely and relaxing. The pool was heated and so nice to be outside swimming in Scotland. Lots of areas to relax and have a drink in. Breakfast was delicious- great variety and good quality. You can ask for different milks, maybe best to have them out for people to use. Room was comfortable and styled well.
Stayed in May 2024
Reviewed: 20 May 2024
Hilary
United KingdomA fantastic experience, such attention to detail and outstanding staff
Stayed in May 2024
Reviewed: 19 May 2024
Gary
United KingdomExcellent
Stayed in May 2024
Reviewed: 15 May 2024
Austin
United KingdomSpa facilities and Charlie’s restaurant were exceptional.
Stayed in May 2024
Reviewed: 13 May 2024
Michael
United KingdomNothing.
Excellent spa hotel and staff. The facilities are perfect and the food and service exceptional.
Stayed in May 2024
Reviewed: 12 May 2024
Rachael
United KingdomNothing
Location, spa, friendly staff, excellent service
Stayed in May 2024
Reviewed: 12 May 2024
Janice
United KingdomNot good value for money Food and rooms very expensive Definitely not comparable to 5 star hotels in Scotland such as Gleneagles
Well kept beautiful grounds Lovely modern extension and Spa
Stayed in May 2024
Reviewed: 12 May 2024
Daniel
United KingdomComfortable and well appointed, the property was classy without being over the top. The room was comfortable and well appointed. Underfloor heating in the bathroom was a welcome surprise. Bed massive and very comfortable. The spa is possibly the best I have ever experienced both indoor and outdoor it cannot be faulted.
Stayed in May 2024
Reviewed: 10 May 2024
Lynn
United KingdomRestaurant food quality good but overpriced. Service very slow.
Traditional charm. Lovely staff. Nice spa.
Stayed in May 2024
Reviewed: 9 May 2024
Croy
United KingdomWe thought the drinks were too expensive.
Beautiful hotel, grounds and spa facilities.
Stayed in April 2024
Reviewed: 8 May 2024
Halliday
United KingdomThe food was amazing The spa is amazing
Amazing best hotel!
Stayed in May 2024
Reviewed: 8 May 2024
Matthew
United KingdomN/A
Everything!
Stayed in May 2024
Reviewed: 7 May 2024
Ross
United KingdomService slow in bar
Great facilities, lovely rooms, breakfast fantastic
Stayed in April 2024
Reviewed: 7 May 2024
Av
United KingdomI’m being really picky, the top of the headboard had a thin layer of dust and some of the other black surfaces. I gave them a wipe. And I don’t feel the restaurant should add a service charge on top of the bill. It should allow guests to tip themselves, this right shouldn’t be taken away from guests.
Excellent hotel, staff and the room was lovely. Spa was excellent too.
Stayed in May 2024
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