A lot of stairs to climb if you were on a higher level.

Location and price. No frills but good for the price and had a private car park.

Stayed in November 2023

The room we stayed is overdue for a makeover. The curtains are old, stained and torn and held together with paper clips. There is mold on the bath tub caulking. Some of the grout in the tiles is brittle, shrunk, falling out and missing altogether. One of the bedside tables wasn’t cleaned, there was some sticky sugary looking liquid not wiped up. This building is old. There were no electrical outlets either side of the bed to plug in whatever. So we stretched our electrical cables across the room in front of the bathroom – a potential trip hazard.

Close to Richmond Station. Friendly, helpful staff.

Stayed in November 2023

Very creaky floors, could hear the room above moving around loudly and the stairs very creaky. Not great if a light sleeper

The gent on reception was the most helpful hotel staff member I've ever come across. He is an absolute credit to the hotel. He helped me find somewhere to park and was more than willing to answer any questions. Rooms are basic but exactly all you need really

Stayed in November 2023

It's a shame that they don't do breakfast any more. The summer prices are high, but probably not unusual. I wish they would close their fire doors rather than lodge them open. There's a lot of halogen lighting which can make the rooms very hot.

It's a friendly hotel in an amazing location. It's handy to have parking, and I've been lucky because it's always been available when I've stayed here. The bigger rooms are bright and have enough space for a small family.

Stayed in August 2023

No issues.

Warm comfortable en suite room.

Stayed in November 2023

As usual, I see value for money, and accept that an old building that is refitted for lodging will have its imperfections. It was a good bath tub, but the movable shower screen allowed leakage onto the floor. We noticed some rusting along the bottom of the tub where that happened. Morning traffic noises awoke me before my alarm did.

Easy walk from Richmond station. The location is perfect if you want to walk by the river or into Richmond Park, or visit Kew Gardens. Who needs luxury when one has a comfortable place to sleep in such a lovely location with plenty of places nearby to get good food and a beer, tea or coffee.

Stayed in October 2023

Unfortunately, and it's nothing the hotel can avoid, there is major construction next door. It is very noisy after 8am and daytime but no real noise evening or night to disturb sleep.

Great location for a short stay to Richmond or for visiting Twickenham rugby. Close to overground, underground and bus connections. Clean and comfortable. 24hr reception.

Stayed in October 2023

Shower roof needed a little attention. Could have done with a plug in my sink in my single room.

Good location to train station. Left hand side of Church Road.

Stayed in October 2023

The car park was a bit small

It was in a convenient location and the room was comfortable

Stayed in September 2023

Walking down 2 flights of stairs to loo

Comfortable bed

Stayed in October 2023

The bed is small The toilet is very small

Location Staff

Stayed in September 2023

Staff were brilliant and very friendly and helpful. The hotel was basic but as expected and was perfect for one or two nights. The location was fantastic and only a few minutes to the train station and town centre. I would stay here again for the location and price.

Stayed in September 2023

Shower smelt a bit and easy to hear other guests in the corridor. First come first serve in the car park, I got a space no problem but might have been tricky otherwise.

Very good location. It is very very basic but the price reflects that. More of a clean room in a hostel rather than a hotel.

Stayed in September 2023

Creaky floors

Great location if your look in g to spend time in Richmond

Stayed in October 2023

Bathroom was dated, very rusty especially in the shower and the toilet kept running randomly throughout the day. Stayed in room 1 and there’s a big crack in the larger window however seemed to be stuck together with glue but scared to open the window incase. Window netting was also ripped

Good location Clean bedroom Value for money Comfortable

Stayed in October 2023

Great location - easy access from airport and into the city, near the river, cute cafes, lovely walks and public transport. Very helpful staff.

Stayed in September 2023

All good

Location

Stayed in September 2023

Internet connection was relatively unstable from time to time

Direct Access to the Tube Station Richmond. Very helpful personell.

Stayed in September 2023

The bathroom door was splintered and the repair was very inadequate. The bedside light didnt have an on/off switch so had to be turned on at the plug socket.

Reception open 24 hours/day. Room was fine. Price was competitive. Location was convenient for where I was going.

Stayed in September 2023

Basic & dated, building works across the road from 8am.

Good location close to train station. Staff were extremely helpful. Kept our bags after we checked out & gave us a room to get changed in later that day as we were attending a funeral. Nothing was a problem.

Stayed in August 2023

No air conditioning. Purgatorial stuffy night with no sleep and just one small fan. Very limited space in car park. I just got lucky/timed it.

Had parking, easy to find, clean, spacious room, near station. Excellent short notice value for London. Staff polite.

Stayed in September 2023

A little tired but you get what you pay for.

The owner was lovely and super helpful and let us park in his space as their car park is very limited.

Stayed in September 2023

On a noisy road. Limited parking

Convenient location

Stayed in September 2023

The traffic into the office, though this was obviously nothing to do with the hotel.

The gentleman on the front desk went above and beyond to help, I was really grateful. He found me a parking space, actually walking to the car park with me to find a solution, and, as it was late, then googled places to eat nearby so that I could grab something to eat. He was really kind and polite.

Stayed in September 2023

Traffic noise, hot rooms, communal bathroom wasn’t ideal.

Great location, reasonable price and friendly staff

Stayed in September 2023