1-3 Lexham Gardens, Kensington and Chelsea, London, W8 5JL, United Kingdom
#902 of 1,005 hotels in London
Guests' ChoiceBased on 1826 hotel reviews
6.2Cleanliness
6.6
Comfort
6.5
Location
8.6
Facilities
6.1
Staff
8.4
Value for money
6.7
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 October 2023
Karen
United KingdomVery different to the photos on their website - this is a basic hotel The shisha bar at the back of the hotel was open all night meant that I had 2 nights of very poor sleep due to the noise Small room - bathroom had no space - had to open the shower door to sit on the toilet to have room for my knees - no room for bath mat on floor to come out of shower!
Location was good
Stayed in September 2023
Reviewed: 30 September 2023
Jane
United KingdomThe room was very small with only 1’ between the bottom of the bed and the wall making movement round the room rather awkward. Although the room was rather tight for space I think it would have benefited from a small table or stand by the bed, fridge worked ok on the other side as a stand for drinks and a clock.
Good location nice little balcony close to tube and worked well for going to concert at the RAH. Would also have been good if visiting the main London museums.
Stayed in September 2023
Reviewed: 29 September 2023
Sammie
United KingdomThe hotel is in desperate need of some TLC. The rooms desperately need a fresh lick of paint and a good deep clean. I really don't think there that bad for the money. The bathrooms are small but I was only staying 2 nights. The rooms aren't big but I only needed it for sleep and showering
Absolute perfect location. Your a 5 minute walk from earls court station which takes you everywhere. Tea and coffee in the room, fresh water provided. Clean towels daily. Meals available if needed. Fan provided, hair dryer. All the bedding was very clean including mattress, the beds were comfy. It was a great place for what I needed, somewhere to sleep, wash and change I wasn't in the room long enough to criticize. You have your own private bathroom. The hotel also has a lift
Stayed in September 2023
Reviewed: 29 September 2023
Mcdermott
United KingdomNo fault of the hotel, but the building site right next door was very noisy. The room was tired looking and the bathroom had broken and cracked tiles. The bedroom was very tight for two people, but then this is London.
For a budget hotel it was clean and the staff were pleasant. The beds were comfortable and there were clean towels each day. It's a good location for the tube and getting around London, only a 20 minute walk to the Natural History museum and the V&A .
Stayed in September 2023
Reviewed: 28 September 2023
Claire
United KingdomBoth me and my sister had a single room. These were nothing like any picture on Booking.com web page. The room (CUPBOARD) was poorly maintained but clean. My sisters blind was broken and it was a nightmare for her trying to get the window to stay open.
The Location was fantastic for the V&A and Hyde Park The lady on reception was very nice and helpful and the fresh croissants for Breakfast
Stayed in September 2023
Reviewed: 27 September 2023
Jill
CanadaThe lift was tiny. Hard to fit in two people with luggage. The hallways had old carpeting. The room was disappointing. It was extremely small with little room for two people to move about and even put suitcases. Bathroom too was like a tiny closet. The room had a tiny table fan but a larger floor fan would have been better. There was no table lamp for reading by the beds; only a ceiling light.
Great location. Nice lobby, good breakfast and pleasant staff. Room was clean.
Stayed in September 2023
Reviewed: 26 September 2023
Jordi
SpainThe rooms weren’t as shown in the pictures.
It is near one of the most commonly used underground line.
Stayed in September 2023
Reviewed: 24 September 2023
Sara
SwedenThe shower was extremely bad with basically no regulation between super cold and super hot water. There were no water pressure in either shower or tap… The WiFi connection was terrible, with no possibility to even surf lightly. the possibility to store clothes other than in the cabin or the floor was not there.
The location of the hotel was the reason for us choosing it. And the size of the room.
Stayed in September 2023
Reviewed: 21 September 2023
Matthew
United KingdomMould in the shower ceiling. Shower was like a swamp, shower water wouldn’t go down the plug so it flooded the bathroom a little. Extremely warm in the room however a fan was provided, just wasn’t very strong. No “Do Not Disturb” sign was provided to us in our room. The toilet only flushed once every 10/15 minutes. This meant flushing the toilet between 3 people in the mornings was awkward and time consuming. Wasn’t much wardrobe space for a room with 3 people, only 5 hangers provided. No mini fridge in the room. Only had one key card between three people, would’ve been good to have one more key card.
Location was good, close to tube station. Toiletries and some tea and coffee provided. Checkin and check out was very simple and quick. Vending machine was reasonably priced. Wifi was good. Staff were pleasant and helpful.
Stayed in September 2023
Reviewed: 21 September 2023
Kayleigh
United KingdomBathroom very basic and bedroom needed a bit of a spruce up but was clean and tidy
Location and history
Stayed in September 2023
Reviewed: 19 September 2023
Anna
AustraliaTired, needs maintenance
Location
Stayed in September 2023
Reviewed: 17 September 2023
Iona
United KingdomMattresses have seen better days, could do with a general spruce up, a little tired.
Great location, value for money, staff were brilliant.
Stayed in September 2023
Reviewed: 17 September 2023
Amanda
South AfricaSmall room, matress needs replacing
Mari was awesome
Stayed in September 2023
Reviewed: 13 September 2023
Elizabeth
AustraliaIn this hot weather amazed that I couldn,t get some ice!and get the lift fixed.
Staff very helpful
Stayed in September 2023
Reviewed: 11 September 2023
Cedric
SwedenThe elevator didn’t work properly
They changed towels and bed sheets every morning
Stayed in September 2023
Reviewed: 8 September 2023
Tiya
BotswanaSmall, stuffy, hot
Location is good, but rooms are tiny and very stuffy. It was unbelievably hot. Could not sleep and only 1 fan with 3 of us in the room. Though very clean and comfy beds. Marie was very helpful too.
Stayed in September 2023
Reviewed: 5 September 2023
Maree
AustraliaTired looking rooms carpet stained and the worlds smallest bathroom but we overlooked all of this because the location was so good
Location. Fantastic easy walking to museums parks train stations cafes shops bars it’s all here. Safe to walk streets and absolutely beautiful terraces.
Stayed in September 2023
Reviewed: 27 August 2023
Christopher
United KingdomThe photos make the hotel look far nicer than it is although it wouldn't take much to bring it to a far better standard. It meant that when we arrived we quickly felt that we'd been misled. Hall carpets desperately need to be cleaned and simple maintainance addressed.
The staff were lovely and the location was extremely convenient. The breakfast buffet was very high quality although the selection could have been better. Rooms were clean and had excellent WiFi and smart TV. Bathroom was small but modern. We would be happy to stay again, although it's not necessarily the hotel we would hunt for first.
Stayed in August 2023
Reviewed: 27 August 2023
Bernadette
United KingdomTv as a headboard
Didn’t have it
Stayed in August 2023
Reviewed: 26 August 2023
Catriona
AustraliaThe room was very cramped and there were no valance on the bed bases. Very basic but it was clean
Good location of where we wanted to be
Stayed in July 2023
Reviewed: 23 August 2023
Noel
United KingdomI think you should look at the price of breakfast £10.00 per head is to much for what is available children should not have to pay as much as adults our 2 children had a slice of toast each and a hot drink.
Staff were great Room was family room it was comfortable towel’s were clean and plenty of soap shampoo etc bed was clean room was quiet and a fan was left in our room.
Stayed in August 2023
Reviewed: 15 August 2023
Gemma
AustraliaVery basic rooms and facilities. No disabled access
Perfect location and friendly staff. Everything you need for budget travellers and backpackers
Stayed in August 2023
Reviewed: 15 August 2023
Mark
United Kingdom1. The shower sink has clogged 2. not the same as the photo for the room
Stayed in August 2023
Reviewed: 7 August 2023
Lisbeth
SwedenIt should be more clean, I don’t like the carpets all över the place
Very Nice lady in the reception
Stayed in August 2023
Reviewed: 30 July 2023
Elias
SwedenConstruction started just outside the door early in the morning. So loud we could not sleep. The shower in room 002 need to be thoroughly cleaned. Water temperature in the bathroom was unstable.
The most friendly staff you could ask for. Happy to help. Was able to check in earlier by 3 hours with an extra charge. Also checking out 30 minutes later without an extra charge. A 5 star rating for all of the staff that we interacted with.
Stayed in July 2023
Gammarth, Tunisia
Los Angeles, USA
Lido di Jesolo, Italy
Perce, Canada
Schenna, Italy
Rome, Italy
Lijiang, China
Natal, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content