The Quay, Saint Mawes, TR2 5DG, United Kingdom
#9 of 9 hotels in Saint Mawes
Guests' ChoiceBased on 1226 hotel reviews
6.9Cleanliness
7.5
Comfort
7.5
Location
9.4
Facilities
6.9
Staff
8.3
Value for money
7.0
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 April 2024
Nicola
IrelandLooks a bit dated but our room was lovely clean and fresh. Breakfast was ok self service and a good choice. Lots of steps to our room. No parking at the hotel.
Nice location in pretty small town.
Stayed in April 2024
Reviewed: 28 April 2024
Nathan
United KingdomNeeds updating food was ok not brilliant
Location and staff
Stayed in April 2024
Reviewed: 23 April 2024
Janet
United KingdomCleanliness of inside bathroom door was lacking
Stayed in April 2024
Reviewed: 21 April 2024
Mandy
United KingdomA bit tired in parts.
The location! The view! The staff and breakfast.
Stayed in April 2024
Reviewed: 20 April 2024
Pamela
United KingdomFood unfortunately didn't match up to the advertising pictures!! Don't sell the hotel as we would like to come back! And it would be damaging to the trade of St Maws!
Brilliant location, very kind friendly & helpful especially Bernie, Simon & Cassey. Liked the way the hotel was very dog friendly, our pooched loved it!
Stayed in April 2024
Reviewed: 18 April 2024
Madelyn
United KingdomShame that there's no free hotel parking but that's not uncommon although a public car park opposite. Due to the bar not being busy on our visit it's discretionary how long it stays open.
Excellent location, very friendly staff and decent breakfast.
Stayed in April 2024
Reviewed: 18 April 2024
Deborah
United KingdomDecor is a bit old, windows were not very clean. Breakfast is a bit limited. Bar only open for short time each day.
Room was large and with a great sea view. Staff were helpful. The hotel is right in the middle of the town so very convenient.
Stayed in April 2024
Reviewed: 16 April 2024
Claudette
United KingdomStruggled to open the window to get some fresh air. There was no fire escape plan pinned to the back of the door in my room, I asked for one, but it did not arrive.
Location was a big plus. Staff were very helpful.
Stayed in March 2024
Reviewed: 15 April 2024
C
United KingdomThe heated towel rail in the bathroom was not working. Vegan options were very limited or not available.
The room was very clean. The reception staff were friendly and helpful.
Stayed in April 2024
Reviewed: 13 April 2024
Dingwall
Abkhazia, GeorgiaParking
Position
Stayed in April 2024
Reviewed: 12 April 2024
Jane
United KingdomCoffee machine was temperamental !
The staff are brilliant.really helpful and friendly.The views are amazing and has a really welcoming feel.Bed good too
Stayed in April 2024
Reviewed: 11 April 2024
Shannon
United KingdomThe only thing I disliked was that we did not know beforehand that the hotel was not serving food due to no chef & a couple other hotels where the same so not many places to go for dinner.
I loved the location absolutely stunning sights, surrounded by the sea & lots of great walks. Would be incredible in the summer time. Good price for 1 night stay.
Stayed in March 2024
Reviewed: 8 April 2024
Mo
United KingdomVery small shower and water flow not very powerful.
Excellent breakfast
Stayed in April 2024
Reviewed: 7 April 2024
Duncan
United KingdomAmazing location by the water with sea view at great price.
Stayed in April 2024
Reviewed: 6 April 2024
Martin
United KingdomWe have stayed before since new ownership and is much better than previously. Not many staff but apparently its the same at most hotels.
Stayed in April 2024
Reviewed: 6 April 2024
Annabella
United KingdomShower was almost unusable due to the crazy low pressure! Acceptable if only staying for one night but unacceptable if staying for a 4-night walking break during a very cold and wet Easter holiday when a hot shower is needed EVERY night!
Cheap and cheerful. Dog friendly.
Stayed in April 2024
Reviewed: 5 April 2024
Denise
United KingdomEvening meal could be better. Not enough tea and milk in rooms. Would be good if all electric sockets worked.
Breakfast was great, evening meal average. Service was great though
Stayed in April 2024
Reviewed: 5 April 2024
Nick
United KingdomThe girl on reception was wrong on a number of occasions as to what we had booked and paid for, which made for a poor impression on arrival, after a long journey. She also forgot to send up extra blankets, on a subsequent day. A senior manager had to correct her errors, and initially she had been abrupt and argumentative, despite being wrong, and thereafter allowed other members of staff to apologise for her failings rather than do it herself.
Rooms were comfortable enough with a good view of the harbour. Breakfast was perfectly acceptable but an extra to the basic cost.
Stayed in March 2024
Reviewed: 3 April 2024
Dianne
United KingdomNothing really
Shame no toilet roll in room and no pillow cases on pillows.
Stayed in March 2024
Reviewed: 1 April 2024
Daiva
United KingdomIt’s in very nice location
Wasn’t clean sheets not washed glasses very cold I think they switched off the heater for the night. Restaurant don’t have propal meniu very little choice
Stayed in April 2024
Reviewed: 1 April 2024
Gail
United KingdomLocation of room seemed to be tail end of hotel... Although for the price cant really complain
N/A
Stayed in April 2024
Reviewed: 31 March 2024
Jacob
United KingdomThe photos are a bit mis leading. The rooms are very small, tired and noisy. The sink was cracked, ceiling had white paint patches all over and the carpets were dirty.
The location is amazing. It’s facing the harbour of St Mawes and is really central!
Stayed in March 2024
Reviewed: 27 March 2024
Uzma
United KingdomMy excellent experience
Stayed in March 2024
Reviewed: 25 March 2024
John
United KingdomNo car park on site. We paid £14 for our 2 night stay in public carpark
Good breakfast. Dinner reasonable quality and price
Stayed in March 2024
Lech am Arlberg, Austria
Alhama de Murcia, Spain
Cheia, Romania
Ellmau, Austria
Buenavista del Norte, Spain
Rome, Italy
Moscow, Russia
Kraków, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content