Gretna Green, Gretna Green, DG16 5EA, United Kingdom
#8 of 12 hotels in Gretna Green
Guests' ChoiceBased on 1271 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.2
Staff
8.7
Value for money
7.8
Free WiFi
7.9
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End of dialog contentReviewed: 7 May 2024
Emma
United KingdomThe beds were extremely uncomfortable they were too hard
It was very modern and in the perfect location
Stayed in May 2024
Reviewed: 6 May 2024
Joanne
United KingdomThe bathrooms and the reception staff weren't helpful
The bedroom was beautiful but the bathroom was awful (clean but old and it was a let down) toilet blocked and the lift broke..... but other than that 🤫 Meals were nice but small
Stayed in May 2024
Reviewed: 6 May 2024
Colin
United KingdomAll good 😁
Great value suite.
Stayed in May 2024
Reviewed: 5 May 2024
Karend66
United KingdomBreakfast could have been better. There was plenty of choice but nearly all hot food was lukewarm. They were also slow at refilling items (could do with more staff as those present were busy). Also ate in restaurant the night before and food was just ok.
The hotel and our room was lovely. Outside plants annd landscaping were very pretty. Large free car parking area. Ideal position for visiting the blacksmith area as it was just across the street. Staff were lovely and very helpful. Bed was comfortable with quality bedding.
Stayed in May 2024
Reviewed: 5 May 2024
Allison
United KingdomBathroom lookin a bit dated.
Great location for overnight stop travelling south from Scotland. Plenty of parking. Good breakfast and dinner. Helpful staff.
Stayed in May 2024
Reviewed: 4 May 2024
Stephen
United KingdomRequested to keep room for a late check out as wedding was a noon snd needed to get changed back into travelling clothes. Charge was £25 for this. No flexibility for this nor any good customer service from certain individual female staff member when requesting this. Yet booking in previous night, female staff member was amazing!!
Modern and clean. Location and good size room. Nice area for drinking and socialising.
Stayed in May 2024
Reviewed: 29 April 2024
Siobhan
United KingdomWe paid for and booked a 1 bedroom suite but there was not a separate bedroom to living area so not a one bedroomed anything
The room was clean and spacious. Staff were lovely
Stayed in April 2024
Reviewed: 26 April 2024
Haluna
United KingdomNot much I didn't like. May be having plug points next to the bed would have been ideal for charging the phone.
The area and the staff. Friendly environment that made me feel safe and conformable. Chef Charles and the team were great!
Stayed in April 2024
Reviewed: 23 April 2024
Emma
United KingdomPricey drinks
Lovely location. Friendly staff
Stayed in April 2024
Reviewed: 22 April 2024
Rebecca
United KingdomHad first floor room. Very nosey above could hear moving around from 6am.
Spacious & clean. Friendly staff. Easy check in & check out.
Stayed in April 2024
Reviewed: 22 April 2024
Jacqueline
United KingdomThe price of the Drinks very expensive
Was attending a wedding so ideally situated.
Stayed in April 2024
Reviewed: 20 April 2024
Annie
United KingdomStaff very good
Food was good
Stayed in April 2024
Reviewed: 19 April 2024
Steven
United KingdomBreakfast only starts at 7.30. Too late!
Great room and value for money.
Stayed in April 2024
Reviewed: 19 April 2024
Ruth
United KingdomRoom was large, but bathroom was in need of an upgrade, floor uneven
Lovely hotel
Stayed in April 2024
Reviewed: 12 April 2024
Ivor
United KingdomBeing Smokers, A canopy over the smoking area is required, as standing out in the pouring rain is not a pleasant experience
Stayed in April 2024
Reviewed: 10 April 2024
Eilish
IrelandEverything was lovely
Lovely big bedroom, great bed!
Stayed in April 2024
Reviewed: 8 April 2024
Ken
CanadaHad to get maintenance to turn on the radiator. The heated towel rack never worked. There were too few outlets for plugging in charging devices.
Great breakfast buffet. Lift close to reception.
Stayed in April 2024
Reviewed: 5 April 2024
Diane
United KingdomBathroom needed a bit of tlc
Family room lay out was ace
Stayed in April 2024
Reviewed: 1 April 2024
Stuart
United KingdomRooms a little tired they need some attention to decor
The location and price and rooms clean food and drinks reasonably good
Stayed in April 2024
Reviewed: 31 March 2024
Nicola
United KingdomThe air con unit made a bit of rattling but otherwise the suite was lovely and adequate for our needs
A lot of room, free parking
Stayed in March 2024
Reviewed: 30 March 2024
Isabel
United KingdomA bit away from the centre
Cottage was excellent very comfy and roomy
Stayed in March 2024
Reviewed: 30 March 2024
Michael
United KingdomThe bed. Very very soft. Definitely need better mattress’s
Great location good value for money
Stayed in March 2024
Reviewed: 29 March 2024
Cath
United KingdomThe rooms are starting to look tatty. Found some flowers on the floor behind the bin, so room not cleaned/checked.
Love the location, have stayed at Smiths before.
Stayed in March 2024
Reviewed: 25 March 2024
Lillysu23
United KingdomThe lighting is poor it could do with a main light
Lovely warm room with ample room and a king size bed
Stayed in March 2024
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