No toothbrush and toothpaste in bathrooms room service was slow food service was a little slow

Clean great staff welcoming

Stayed in May 2024

There was no fridge in the room.

The hotel was really nice and quiet with beautiful grounds, the staff were nice and polite, breakfast was very good.

Stayed in May 2024

Great spa and breakfast

Stayed in May 2024

Few bugs/flies (dead) by the window on arrival but expected in a hotel surrounded by woods. No big deal and cleaned it off the window sill.

Beautiful grounds, excellent staff, lovely restaurants. Bedding was very comfortable and the room was nicely spacious. Cottonmill Spa was also exceptional and would highly recommend the treatments.

Stayed in May 2024

Omboo, the new restaurant was in a muddle! I’ll let the management team know directly rather than feedback here.

Location is perfect and the spa. Room was also very nice and check in and out managed efficiently.

Stayed in May 2024

Breakfast was great

Stayed in April 2024

The bathroom shower leaked badly The hair dryer did not work

Good and service in restaurant excellent. Staff helpful. Spa area and pool very nice, gardens pretty

Stayed in April 2024

Tv facilities in room as no ITV1

Comfort Spa Food

Stayed in April 2024

Nothing negative to say

The layout of the property

Stayed in April 2024

Amazing Breakfast choices, Lovely and very accommodating staff.

Stayed in March 2024

When I cheak in receptionist (Man) look very tired and unhappy...but when I enter to the restaurant it is completely different..so beautiful restaurant and I don't the the girl name she served me in Japanese restaurant she was very good and helpful.

Like the Asian restaurant and bar... Excellent foods and service

Stayed in March 2024

The room was more shabby than chic

We upgraded spa access to the club at cottonmill which was exceptional and so was the food at omboo (though on the expensive side)

Stayed in March 2024

They checked us in a very noisy room (close to fridge), but offer a room move and all Fine.

Staff was very friendly and area is very clean.

Stayed in March 2024

i’ve been there 3 times since Early february still renovating.

Lovely property and facilities. Staff was wonderful, Made sure we had a wonderful experience.

Stayed in March 2024

The water in the rooms made scummy tea

Excellent place to stay, staff very friendly and helpful

Stayed in March 2024

There was a wedding on just below our room the noise level was high, but it did finished at midnight.

The decor was lovely, the bar, leisure facilities and choice of restaurants.

Stayed in March 2024

Bathroom facilities

Staff Food Situation

Stayed in February 2024

There was a lot of building works going on at the hotel and the room next to the room I was staying in was been renovated and on Sunday morning there was a lot of noise from the room next to mine which woke me up it was very loud , there was a lot of drilling and banging early Sunday morning, which wasn’t ideal. My room number was 130.

The area an location

Stayed in February 2024

Limited space in basic spa, have to pay £120 extra pp to use extra facilites.

Nice spa and omboo restaurant

Stayed in December 2023

Having booked a room on booking.com. I wrongly assumed that we would be able to use the facilities as soon as we arrived, unfortunately you can only use the facilities from 3pm on the day of arrival until 11am checkout the next day.

Well maintained, comfortable rooms

Stayed in February 2024

the fact that the cards where not activated/changed/repaired straight away. that we had to wait 20 mins and i gad to go to reception cold and wet.

The staff were amazing and lovely , it’s just the key card to our door wasn’t working on arrival, was reported but wasn’t rectified straight away as one of the workers let us in after he finished final touches to room, told him we couldn’t get in from outside, he said he would go and sort out cards out straight away, that it would be rectified before we came back from the spa, we were at the spa. When we got back room door card would still not work, mum was standing out side for 15-20mins with wet hair, dressing gown over wet swimming costume, i had to go to reception with the same, mum has a disability too, when she came home she had a flu, temperature…

Stayed in February 2024

there wasn’t anything that we didnt like about the property

we liked the decor when you walk into the reception area is impressive. The cocktail bar is really classy. The beds so comfortable. we really enjoyed the spa too.

Stayed in January 2024

We were very disappointed to have drilling right next to our room from 10am on a Sunday morning. Ruined our stay a little :(

The staff were so extremely friendly and the food in the omboo restaurant was excellent

Stayed in January 2024

Staff at the Pan Asian restaurant were not very educated in what they were serving.

Loved breakfast, everything was comfortable. Spa was lovely

Stayed in December 2023