The new charge for using swimming pool didn’t show in email until after I made my booking. If I had known I had to pay £10 to use pool I would have stayed at another hotel, that was same rate and pool was free for hotel guests!

Location great, staff were very efficient and friendly

Stayed in May 2024

Room was clean but very tired. Paint work was chipped, the bottom of the bathroom door was in poor condition, laminate peeling away, paint on ceiling flaking off. Old fashioned and poorly kept furniture. Staff in restaurant at breakfast less than friendly!

Location

Stayed in May 2024

Room 183 a little tired

Location and breakfast and bar area great and staff very helpful. Pool and Health Sap excellent

Stayed in May 2024

Room could have been cleaned a bit better and bathroom extractor didn’t work, shower hose needed tightening

Great staff and location and swimming pool facilities.

Stayed in May 2024

Chargeable spa facilities and quite dated interiors but was clean enough.

Centre location and parking on site

Stayed in May 2024

Checking in was not smooth and blamed on a system not loading my booking so long delay which I found embarrassing as queue was very long. Breakfast was chaotic and disorganised and needs reviewing. Disappointed as was hoping for a relaxed leisurely breakfast.

Room was clean , comfortable with lovely shower facilities. Room had everything required and good choice of hot drinks as well as some cold drinks in the fridge. Very quiet and not disturbed by any guests coming or going.

Stayed in May 2024

Dust and dirt in the room, very uncomfortable bed, short of condiments in the room, No hand towels. Paying extra for parking.

Location

Stayed in May 2024

Slow service at the bar. Waited for checking in but the lady was lovely and offered us a drink

Central, clean

Stayed in April 2024

Bed incredibly uncomfortable, room dated, restaurant overpriced and not very good

Location, some friendly staff, lovely shower

Stayed in April 2024

I am coeliac so found the evening menu very limited in choice. The breakfast was fine with all the available food clearly labelled.

The location was perfect for our time in Exeter. The hotel was very spacious and the room we had was comfortable and quiet.

Stayed in May 2024

It's a shame that you now have to pay an additional ten pounds per person per visit for the pool. This is part of the reason my husband and I choose this hotel. We come child free and enjoy the use of the pool too. The extra money doesn't make it seem worth it.

Breakfast is gorgeous, lots of choice and good quality. Hotel rooms are great too, upgrade if you can, its worth it.

Stayed in April 2024

I was initially given a room that was already occupied by other guests

The reception staff were very helpful and provided my Dad with a room upgrade ahead of his surgery the next day.

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

Room was dated (although clean). Some of the breakfast options were an additional charge ,which seemed unnecessary.

Great breakfast, lovely bar area. Perfect location for the city centre

Stayed in April 2024

Shower didn't let water out as was blocked which subsequently flooded bathroom. (Staff were brilliant and sorted quite quickly. We had complementary drink whilst we waited but this meant my wife had only pulled on some gym trousers and top quickly and felt scruffy and had wet hair whilst having her drink).Two lights in bedroom didn't work - reading light by bed and table lamp. Curtain hook was detached on one of the curtains which made curtain didnt hang correctly.

Location was perfect. Staff were brilliant.

Stayed in April 2024

Breakfast/ restaurant meals and drinks very expensive.. would have liked option of affordable bar snack!. Pillows very hard. Also were not told about swimming pool being separate entity to the Mercure hotel .Fortunately we were waived fee because we booked before April. But from now on will be £10 for hotel users.

Great location in lovely quiet gardens close to cathedral & city, very welcoming friendly staff. Attractive Foyer/ restaurant/ bar area.

Stayed in April 2024

Nice clean central hotel with a swimming pool and a gym.

Stayed in March 2024

Our room The lights didn't work properly It seemed a little outdated My son slept on a sofa bed, which he claimed was not comfortable, and took up all the space in the room We were told we had to pay to use the leisure facilities per person which was an extra charge Some.of the facilities were closed, i.e., sauna and jacuzzi so we could.only use the pool so the £30 charge we had to pay was not value for money

Fab location short walk to city centre Hotel itself food etc were excellent

Stayed in April 2024

that the room didn't have a fridge and I could not get the air conditioning on

room spacious and bed was nice and comfy, plus the location was perfect and the staff lovey especially the bar staff on the Sunday evening

Stayed in April 2024

Great stay everytime

Location

Stayed in April 2024

I thought it was disappointing to have to pay for car parking and the wellness facilities for each visit.. on top of the price we paid for the room ! The room housekeeping was poor.. no tea /coffee etc replaced after first day , shower cosmetic bottles were empty and not replaced. It was noisy in the room with traffic and people shouting outside at all hours of the night.

Stayed in April 2024

The bedroom, windows that couldn't open and very uncomfortable beds.

The food and the swimming pool

Stayed in April 2024

Just the parking quite tight in the car park and no guarantee to get disabled space closer to the hotel entrance.

The staff were absolutely amazing! Well trained and great customer service!! Very helpful and accommodating!!

Stayed in March 2024

This review has been hidden because it doesn't meet our guidelines.