The air conditioning wasn’t working very well.

They were dog friendly and very accommodating. The room was clean and comfortable and the location was excellent!

Stayed in June 2024

extra charge for use of pool which we didn't expect. thought we could have a quick swim but didn't use as our available time meant not worth spending extra. Also thought breakfast could have been included in price we paid

first room was not ideal (smell of drains/view of wall) but reception were excellent and allowed us to be moved to another room (same Privilege room rating but much better - 3rd floor with view of sky and light etc). We didn't realise pool was extra £10 charge so didn't use that facility as expected - would only have had a short time so not worth extra cost. Also had to pay extra for breakfast which, given cost, we thought could be included. Was a decent breakfast though.

Stayed in June 2024

The receptionist was very helpful. He arranged to give us a room close to the lift because my wife has difficulty in walking. We were celebrating my wife's birthday and much to our surprise the hotel sent wine to our room. A very nice touch.

Stayed in May 2024

The room was very warm at night, and the air conditioning was not too effective.

The room was a reasonable size for a couple, and the hotel facilities were very good. The breakfast was good, especially for my wife who is gluten intolerant.

Stayed in May 2024

Poor choice of food in the Restaurant which was very expensive. Lack of seats and loungers in the pool area. A charge for hotel guests to use the pool seems unnecessary and not on-line with other hotels

Excellent location. Very clean room. Friendly and helpful staff on reception and the pool area.

Stayed in June 2024

Breakfast was expensive for the food offered

Comfortable beds, powerful walk in shower, fridge in the room and friendly staff

Stayed in June 2024

Inflated drinks prices, rooms tired

Team in the hotel were great.

Stayed in June 2024

Arrived to our room with the door wide open, stained carpets and stained curtains also the tv didn’t work

The overall venue was pleasant, the reception and bar area were lovely and clean

Stayed in May 2024

Charging extra for swimming pool which we’ve never had to pay before

Charging for the pool was a real Problem

Stayed in May 2024

Shower not very warm. It was a disabled room and wasn’t very nice in the bathroom (disabled plastic chair) and not nice shower.

Lovely interior, good location and friendly staff.

Stayed in June 2024

Cleanliness was hit and miss , glasses and bottles still left out the rooms from the night before remained out side till the following morning , room was ok

Close to bars and shops

Stayed in May 2024

Bar area could be smarter

Good variety at breakfast, scrambled egg did not look tempting. Location suited my needs- not far from train station or crematorium which was the reason for my visit.

Stayed in May 2024

The room had a dirty cup in it when we arrived, the TV was pretty outdated and lacked a menu system and the shower drain made an awful noise the whole time it was in use. Having to pay extra for parking and use of the swimming pool decreases the value for money.

Good setting, comfortable bed, helpful staff.

Stayed in May 2024

Reception on arrival a little slow. Dealing with a few argumentative guests. One ignorant man in particular. Rang me complaining that I’d not paid. No milk or tea in the room. Went to reception to resolve both issues. Screenshot money transfer from my bank the previous day. Gave me the tea and a nice complimentary drink voucher. Sadly on return in the evening the Diet Coke in the vodka was totally flat and ruined the drink. Heading to bed I let the bar person know, so someone else didn’t get the same. I wasn’t bothered, but it obviously sunk in as I’ve put it here.

Location, look and feel of the hotel, quality of some of the facilities and features.

Stayed in May 2024

Having to pay extra to use the swimming pool and car park

The location Staff were helpful

Stayed in May 2024

Limited dinner menu.

Good breaskfast.

Stayed in May 2024

There was a confusion about our request for an executive suite upgrade. No one answered our emails

Good central location

Stayed in May 2024

Bedrooms a little tired with lots of scuff marks and stains on carpet and chairs but beds super comfortable. The charge of £10 per visit for the swimming pool is unreasonable for guests.

Nice welcome and great staff interactions, throughout the the stay. Breakfast simple but plenty of it. Location is perfect for walking into town or down to the quayside.

Stayed in May 2024

There were several broken streetlights on the footpath on the way there which was a bit intimidating arriving in the dark, and approaching on foot it was hard to find the entrance. The restaurant was shut when I arrived tired and hungry shortly after 9pm. Somehow there was a mixup and I ended up having to pay £16.50 for a breakfast that was Ok but no way was it worth that - I felt ripped off. Especially since the room rate was not cheap. And I was woken up at 6am on Sunday by people being very loud outside my room, which was very frustrating - probably not so much the hotel's fault I guess. Another thing that probably wasn't the hotel's fault was that I was unable to get a taxi either to or from the hotel - the companies I tried all said no availability.

The room was spacious, and the bed was comfortable. The location was handy. It felt reasonably decent quality. The curtains covered the window, which I do appreciate, and the bathroom was clean and pleasant.

Stayed in May 2024

When I booked the property the swimming pool and spa facilities were advertised and documented as being included in the price for guests. However, when I arrived with the group we were informed that we would have to pay £10 per person to use the swimming pool and spa facilities.

Great location, perfect for exploring Exeter! Petra the Manager was amazing in dealing with our complaint regarding the use of the swimming pool and spa facilities. She provided each of our group of 8 with a free drinks voucher to use at the bar, which went a long way in dealing with our complaint.

Stayed in May 2024

Good location.

Stayed in May 2024

Some check in issues

Location is great

Stayed in May 2024

I stay at Southgate regularly mainly because of the swimming pool, but now they charge £10 entry. So, with paying extra for the swimming pool together for car parking, it was more than my budget. In the future, i will consider somewhere else further away from town that offers both the facilities free and paying for parking in town as and when needed. A bit disappointing. The restaurant food was average this time and not a lot of choice.

A convenient location and a comfortable stay. Kettle and fridge in the room was welcome.

Stayed in May 2024

Air con guide didn’t match the control unit. Room was slightly too hot. That’s all.

Room size - big! Nice breakfast.great choice. Great location for the corn exchange - the purpose of our visit. Easy to to book in and out.

Stayed in May 2024