Bedrooms a little tired with lots of scuff marks and stains on carpet and chairs but beds super comfortable. The charge of £10 per visit for the swimming pool is unreasonable for guests.

Nice welcome and great staff interactions, throughout the the stay. Breakfast simple but plenty of it. Location is perfect for walking into town or down to the quayside.

Stayed in May 2024

There were several broken streetlights on the footpath on the way there which was a bit intimidating arriving in the dark, and approaching on foot it was hard to find the entrance. The restaurant was shut when I arrived tired and hungry shortly after 9pm. Somehow there was a mixup and I ended up having to pay £16.50 for a breakfast that was Ok but no way was it worth that - I felt ripped off. Especially since the room rate was not cheap. And I was woken up at 6am on Sunday by people being very loud outside my room, which was very frustrating - probably not so much the hotel's fault I guess. Another thing that probably wasn't the hotel's fault was that I was unable to get a taxi either to or from the hotel - the companies I tried all said no availability.

The room was spacious, and the bed was comfortable. The location was handy. It felt reasonably decent quality. The curtains covered the window, which I do appreciate, and the bathroom was clean and pleasant.

Stayed in May 2024

When I booked the property the swimming pool and spa facilities were advertised and documented as being included in the price for guests. However, when I arrived with the group we were informed that we would have to pay £10 per person to use the swimming pool and spa facilities.

Great location, perfect for exploring Exeter! Petra the Manager was amazing in dealing with our complaint regarding the use of the swimming pool and spa facilities. She provided each of our group of 8 with a free drinks voucher to use at the bar, which went a long way in dealing with our complaint.

Stayed in May 2024

Good location.

Stayed in May 2024

Some check in issues

Location is great

Stayed in May 2024

I stay at Southgate regularly mainly because of the swimming pool, but now they charge £10 entry. So, with paying extra for the swimming pool together for car parking, it was more than my budget. In the future, i will consider somewhere else further away from town that offers both the facilities free and paying for parking in town as and when needed. A bit disappointing. The restaurant food was average this time and not a lot of choice.

A convenient location and a comfortable stay. Kettle and fridge in the room was welcome.

Stayed in May 2024

Air con guide didn’t match the control unit. Room was slightly too hot. That’s all.

Room size - big! Nice breakfast.great choice. Great location for the corn exchange - the purpose of our visit. Easy to to book in and out.

Stayed in May 2024

A little tired

Location and parking

Stayed in April 2024

A little tired

Location and parking

Stayed in May 2024

Please ask the staff to provide pots of tea , properly prepared with fresh boiling water and jugs of cold milk.

SORRY - WRONG BOX I do have issues about the breakfast . Although the cups and saucers on the table were of a good quality , they were far too small for a breakfast cup of tea. I also had to carry two sets of them all the way to the buffet and make 2 cups of tea with water that was NOT freshly boiled. I then had to manage the milk situation. There were no jugs provided. I am usually half asleep when I have breakfast and to have to manage all that ( when I am paying a lot of money for a decent hotel ) is just not acceptable to me. A relaxing decent cup of tea to start the day is essential when I am considering booking The Mecure again.

Stayed in May 2024

Quality of food was poor

Swimming pool

Stayed in May 2024

Now have to pay additional money to use the pool facilities. Only minor but the TV in the room was old and outdated, and the signal was appalling.

Great location

Stayed in May 2024

I cannot think of anything

Everything was first class, this was my third time here, and my daughters are staying in July. If the price is right I will be back, we come over from Ireland to visit our son, so I check the rates before I visit, and hope the price will be OK, we tried staying on the 7th June to the 9th but it was too expensive, which was a pity. Hopefully in the autumn we will be back

Stayed in May 2024

The restaurant is very tired. It was not easy to book a table in the restaurant. This could only be done at the front desk, even they had issues with the software. The outside spaces have been neglected and were, for the most part, not available.

The staff were all pleasant and welcoming. The room was a good size and clean, although the bathroom was a bit tired. The food was reasonable in the restaurant.

Stayed in May 2024

Charges for swimming pool, empty fridge

Proximity to town centre

Stayed in May 2024

The spa area was a bit disappointing. It seemed a bit dated and if I’d booked later, I would have had to pay £10 to use it. I don’t think that would’ve been value for money.

The location was excellent and the staff were very friendly when we checked in. The breakfast and room was good too.

Stayed in May 2024

You had to pay for parking ( although lady on front desk offered free parking after we complained) There was an unpleasant smell in the lobby for our entire stay, smelt like bad drains. We booked a twin and double room and were told they couldn't be beside one another...when we went ro our twin room it was made up as a double so housekeeping came to change it...but my mum's diuble room was also available to split the beds...so really think we could have been beside each other. We were far apart each other and on different floors which wasn't ideal.

Location

Stayed in April 2024

The bathroom was a little tired and the soap dispenser was high up pointing away from you to work.

The room location, the drinks in the room and the breakfast were great. Large room.

Stayed in May 2024

Room was tired.. peeling paint, marks on the carpet, mould in the shower (loose drain cover) .. sofa bed looked a bit grubby and tired... overcharged for parking.... didn't feel it was value for money....

Reception staff were friendly and helpful at check-in, location is very good- very close to Exeter city centre and the room was spacious.

Stayed in May 2024

Our room above the entrance and people congregated late at night to drink and smoke which impacted on our sleep and stay

The location, staff and facilities great

Stayed in May 2024

Breakfast bacon undercooked and no mushrooms as per breakfast menu. Also an additional fee to swim

Location, decor and cleanliness

Stayed in May 2024

The new charge for using swimming pool didn’t show in email until after I made my booking. If I had known I had to pay £10 to use pool I would have stayed at another hotel, that was same rate and pool was free for hotel guests!

Location great, staff were very efficient and friendly

Stayed in May 2024

Room was clean but very tired. Paint work was chipped, the bottom of the bathroom door was in poor condition, laminate peeling away, paint on ceiling flaking off. Old fashioned and poorly kept furniture. Staff in restaurant at breakfast less than friendly!

Location

Stayed in May 2024

Room 183 a little tired

Location and breakfast and bar area great and staff very helpful. Pool and Health Sap excellent

Stayed in May 2024