7-8 New Road Av, Chatham, ME4 6BB, United Kingdom
#17 of 34 hotels in Chatham
Guests' ChoiceBased on 1893 hotel reviews
6.9Cleanliness
7.5
Comfort
7.4
Location
8.1
Facilities
7.0
Staff
8.2
Value for money
7.5
Free WiFi
7.8
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End of dialog contentReviewed: 2 June 2024
Thomas
United KingdomCarpet grubby, no clothe hooks in bathroom and restaurant was closed.
Spacious and bright room.
Stayed in May 2024
Reviewed: 31 May 2024
Ian
FrancePrice of the bar (more expensive than Gatwick airport!) Very small and dated single room Lack of general upkeep of the rooms
Location Staff
Stayed in May 2024
Reviewed: 30 May 2024
Samantha
United KingdomVery comfortable room felt like home from home as you had the front door that you could put the chain on and then you had the room door
Stayed in May 2024
Reviewed: 26 May 2024
Ian
United KingdomLocation was good. Staff very friendly
Stayed in May 2024
Reviewed: 25 May 2024
Tracy
United KingdomThe car park had a very steep entrance - not so good if you have mobility issues (luckily, we did not). Also, no hairdryer in the room as specified.
The hotel was clean and served its purpose. The staff were very polite and friendly
Stayed in May 2024
Reviewed: 20 May 2024
Sarah
United KingdomNot sure what vegetarian or vegan options would have been available, if anyone wanted them?
Everything was fine. Lovely view of the Medway from our room. Quiet room. TV worked well (actual terrestrial channels, not only subscription services - a real bonus). Breakfast was good. And we could eat in, for supper. We could park in the overflow carpark behind the hotel.
Stayed in May 2024
Reviewed: 19 May 2024
Daniel
United KingdomThe view was lovely in the evening after going out for the day/evening
Stayed in May 2024
Reviewed: 19 May 2024
Albert
United KingdomA better choice of food
Only 4 items on the menu poor
Stayed in May 2024
Reviewed: 3 May 2024
Lukew
AustraliaThis hotel is in need of a bit of TLC. The room was poorly prepared and not attended to when it was pointed out. The bed was a bit past it!
It is fairly well situated between Rochester (nearby town) and Chatham and that suited us.
Stayed in March 2024
Reviewed: 29 April 2024
Tebbet
United KingdomTV
Staff very nice very clean bar was lovely
Stayed in April 2024
Reviewed: 25 April 2024
Susan
United KingdomAsked for two eggs with my breakfast which was declined.
As expected.
Stayed in April 2024
Reviewed: 20 April 2024
Trudy
United KingdomBed mattered was worn. Lights in room not working and missing bulbs
Friendly staff. Cleanliness Breakfast was tasty
Stayed in April 2024
Reviewed: 11 April 2024
Meye
United KingdomLimited parking space
Location
Stayed in April 2024
Reviewed: 11 April 2024
Maureen
SpainBreakfast is very basic and disorganised ,the staff are very matter of fact and not very friendly. Had to ask for cereal bowls as did many of the guests. Been here many times ,but the last few t8mes haven't been so good
Room was nice ,basic ,very hot
Stayed in April 2024
Reviewed: 6 April 2024
John
CanadaThe price did not match the quality.
The view from the room was fantastic.
Stayed in March 2024
Reviewed: 28 March 2024
Dave
SpainThe hotel was very dated and desperately in need of an overhaul.
Location
Stayed in March 2024
Reviewed: 23 March 2024
Stephen
United KingdomIt was ok
The room was clean and of a decent size. Everything was laid out well eith tea etc. in the room. The bathroom was fine and the shower was hot
Stayed in March 2024
Reviewed: 16 March 2024
Paterson
United KingdomThe person running the restaurant had too much to do. The breakfast cereals were very basic. The bedroom needed some attention including 3 missing light bulbs, (although replaced when we reported it) and one of the beds was rather uncomfortable.
The cooked breakfast was good in quality and quantity. The staff were all pleasant and responsive to our needs. The bedroom was warm. The view from the car park was spectacular!
Stayed in March 2024
Reviewed: 11 February 2024
Valentanavics
LatviaBoth of the beds and the blankets are very short. We couldn't open the windows, they were broken. The heat is being turned off during the night. The breakfast is very small and not really tasty.
The room is pretty big and even has two different beds
Stayed in February 2024
Reviewed: 29 January 2024
Stephen
United KingdomThe dressing table chair was broken and was quite dangerous to sit on. It pretty much disintegrated once you applied any weight. I did inform the reception staff upon departure.
The room was fairly basic, but had an en suite shower and the bed was comfortable to sleep in. The breakfast area was very well presented and the staff helpful.
Stayed in January 2024
Reviewed: 17 December 2023
Geoffrey
United KingdomLarge bed ,lovely view of river .attended christmas party function in large ballroom .Well organised and staffed.Easy parking on site.
Stayed in December 2023
Reviewed: 5 December 2023
Alex
United KingdomI arrived on a Sunday. There was no food on sale on the premises and I had to explore to find a nearby shop. In the morning the coffee machine was not working. Perhaps my stay was at a bad time?
The staff were friendly and helpful. The signs in the hotel were good and I did not get lost. The car park was conveniently located close by. There were options for breakfast both cooked and continental.
Stayed in December 2023
Reviewed: 4 December 2023
Fmcm
United KingdomRoom small, heating too hot. Couldn't get a meal in evening as another Christmas function was in progress. Was not informed that kitchen was closed to guests that evening (Saturday). Annoying music playing in lower part of building till 1am. Rooms in need of some maintenance
Breakfast was good. Staff friendly. Good view across river.
Stayed in December 2023
Reviewed: 3 December 2023
Susan
United KingdomThe heat in the bathroom from the towel rail was overpowering, far too hot in the bathroom and there was no way to reduce the heat. And no window to let the heat out of bathroom. Wasnt aware that because there were functions on in the evening the restaurant would not be available in the evening. We were on 4th floor and could hear the function sounds but only as background noise , didnt disturb us too much but I think if you were on a lower floor you would hear it more. Breakfast food was good but limited choice; cooked breakfast was fried egg ( no choice of scambled or poached) beans 1 sausage 2 rashers bacon. there was orange and apple juice available and bread to toast but toaster took 3 goes to even lighlty toast the bread. cereal available, but no yoghurts or fruit
The location was excellent for the Rochester xmas market and to go into Chatham, Ideal as a base location for Rochester and Chatham. As both within walking distance, 20 minutes slow walk, or 15 at moderate pace and bus service good aswell. Parking on site was good and free wifi. Staff very friendly and helpful. Room was clean and good size , tea/coffee/ hot chocolate and milk plentiful in room and a decent size mug- very nice to have a proper size mug. nice thick towels. Lift to all floors. Food was ok but limited . see below
Stayed in December 2023
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