Not much really

Breakfast was good.

Stayed in May 2024

Bathroom was abit grubby & black out curtains would be better for summer months. Very bright in the room from 4:30am onwards albeit a very pleasant stay.

Friendly staff (man at the reception was extremely helpful with recommendations and very polite) Great location for the theatre, bars, shops & restaurants. Good value for money. Hotel was quiet didn’t hear any other guests/or music.

Stayed in May 2024

Bathroom grubby needs updating

Brilliant location would definitely recommend

Stayed in May 2024

Overall the hotel is just a little tired and really needs updating. The staff were great and breakfast was excellent. Overall a thoroughly enjoyable stay

The staff were excellent and friendly

Stayed in May 2024

It felt that my room was located in the old part of the hotel. The windows were "broken" and as my room was on street level you could hear a lot of noise. The room just felt a little tired and could have received a little more love. The TV was also not working properly. Apart from that, I do not have anything else to complain about

Great location for a solo traveller right in the center of Norwich. Great parking options right behind the hotel. The breakfast was great with a lot of choice. The room was big and spacious.

Stayed in May 2024

Hotel parking hard to find but convenient once there

Lovely Quirky big room. Great location right near the town and bars etc

Stayed in May 2024

The room was lovely

Stayed in May 2024

Good sized rooms and very spacious bathrooms. Nice location near some of the nicer bars in town. Staff were the highlight. Couldn't have been more accommodating and friendly.

Stayed in May 2024

Could have done with a fan due to the high temperatures, but the windows were open to the perfect level for later into the evening and night so at least sleeping wasn't too affected

The bed and room felt very comfy, and the bathroom was a great feature with a really nice bath and shower

Stayed in May 2024

We had a lovely upgrade to the Grand Suit which was wonderful.

Stayed in May 2024

The wet room shower.

Central location, friendly and helpful staff.

Stayed in May 2024

Room looked tired, requires a revamp. Bathroom very large but again fittings well used and worn - could do with total revamp Pillows were hard

Central location with car park. Staff very helpful & friendly. Large room & bathroom. Front facade shows there was once opulence

Stayed in May 2024

It’s a bit dated

Great location

Stayed in May 2024

It's an old listed building, so every sound from other guests walking from the corridor, closing of closet doors, front doors, sneezing from across the rooms could be heard. But it's understandable. Good for short stay.

Very central and convenient location. Room was also clean.

Stayed in May 2024

The hotel was locked in the late evening returning late (midnight) we were knocking to be let back in, embarrassing !

The rooms were clean comfortable and nicely decorated staff were friendly and welcoming the location is ideal for social occasions and the atmosphere was lovely.

Stayed in May 2024

Good location. Had parking (£10 charge)

Stayed in April 2024

The hotel itself in parts need some TLC and appear a little dirty. The toilets for example didn't smell very nice in the hallway so definitely need a good clean up. The walk into the hotel from the car park finds the hotel a little grubby/dirty.

Absolutely LOVED our room. We had a large suite and it was beautiful. Location of this hotel is perfect, which is why this was our second visit. We didn't have breakfast at the hotel or any food.

Stayed in April 2024

The bathroom looked ready for refurbishment. There were cracked tiles in the shower and and black mould in the shower and in the space under the glass on the sink unit.

Perfect location in the centre of Norwich. Our bedroom was spacious and comfortable.

Stayed in April 2024

Please replace the shower head, it’s that simple. Car parking instructions were so hard to follow that we simply parked in the street for a few quid.

Large room, friendly staff

Stayed in April 2024

Room needed updating Plumbing needed attention as very noisy

Excellent city location Hotel had it's own car park Staff were friendly and helpful Room was big Bed was comfortable Breakfast was excellent

Stayed in April 2024

The heating wasn't working

The Georgian rooms are lovely, amazing bathroom with deep bath and huge walk in shower

Stayed in April 2024

Very noisy, could hear other guests moving around the corridors.

Clean and had things like tea/coffee/mini bar in room

Stayed in April 2024

Paying for parking, lack of dinner service and breakfast not included which is unexpected at this price

Beautiful historic building with lovely public areas. Service was a bit.mixed some great some.not.so good. Paying for parking.when the room is over £100 is a bit of.a.cheek and there was no dinner service. Apart from that fine and the.location.is.perfect

Stayed in April 2024

Central location. Good old building. A bit tired and in need of TLC. Some breakfast items on the menu were not available.

Stayed in April 2024