41-45 St Giles Street, Norwich, NR2 1JR, United Kingdom
#25 of 33 hotels in Norwich
Guests' ChoiceBased on 2190 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
9.4
Facilities
7.5
Staff
8.7
Value for money
7.4
Free WiFi
7.9
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End of dialog contentReviewed: 10 June 2024
Francine
United KingdomIf you are driving you are encouraged to arrive and park in car park in Pottergate. Not easy to find. The instructions say look for a red sign but it’s black! Afterwards we realised we could have driven up to the lovely front entrance, unloaded and then gone to car park. This means your first impression of the hotel is from the ugly back of the building and via labyrinth of back stairs and passages. Slightly spoilt the surprise stay for my husband. Shower didn’t work but there was a lovely bath.
Lovely grand facade. Very friendly and helpful staff
Stayed in June 2024
Reviewed: 8 June 2024
Tony
United KingdomRoom did not come up to expectation of publicity photos. Quiet tired & in need of attention. Housekeeping could have been better.
Location spot on. Breakfast excellent. Staff helpful, friendly & very nice.
Stayed in June 2024
Reviewed: 8 June 2024
Doris
United KingdomNothing
Location and friendly staff
Stayed in May 2024
Reviewed: 6 June 2024
Rolerkite
United KingdomOur bathroom was poor. Stained toilet, limescale on floor. The shower cubicle had black marks on, and it looked like it needed regrouting. The bedroom carpet was stained.
The staff were excellent. Nothing was too much trouble. Bedding was clean. The aircon worked well.
Stayed in June 2024
Reviewed: 5 June 2024
Stephen
United KingdomThe bathroom had black mould in the shower & the temperature control did not operate correctly. Also, the bathroom flooring was old & discoloured. The room had a balcony but it needed a good clean & coat of paint.
The staff were cheerful, friendly & helpful & the room was large with a comfortable bed.
Stayed in June 2024
Reviewed: 4 June 2024
Stewart
United KingdomThere wasn't anything to dislike. Some of the decor was dated but it's part of the feel of the hotel.
The location of the Hotel is central to Norwich, the restaurants and bars are on your doorstep. The room was large with a large comfy bed, the en suite bathroom was huge with a deep roll top bath. The breakfast was exceptional with a fantastic fruit selection and the eggs royale was lovely.
Stayed in May 2024
Reviewed: 4 June 2024
Paul
United KingdomNothing we should have stayed longer 😁
Lovely spacious room with a 'wow factor bathroom'
Stayed in June 2024
Reviewed: 3 June 2024
Heather
United KingdomWasn’t able to connect to WiFi
Good location, comfortable and clean
Stayed in June 2024
Reviewed: 2 June 2024
Andrew
United KingdomThe pipes made a noise and some creaky floorboards from the room above, but no more than I've experienced in other hotels. Decor a little tired in our room.
The breakfast was excellent and the location is perfect for central Norwich. Bed was firm and super comfy for me. The staff were super friendly and helpful at all times, and provided a free upgrade because it was my wife's birthday.
Stayed in June 2024
Reviewed: 2 June 2024
Craig
United KingdomGreat staff, great location, great price
Stayed in May 2024
Reviewed: 1 June 2024
Ian
United KingdomRom could have been cleaner. Car park was difficult to find.
Convenient location. Warm welcome. Friendly staff. Good breakfast.
Stayed in June 2024
Reviewed: 1 June 2024
Rainer
United KingdomThe room was clean but there were stains on the carpet and black mold in the bathroom. It needs a good refresh.
Location
Stayed in May 2024
Reviewed: 30 May 2024
Tigg
United KingdomPayment for onsite parking. Room temperature extremely hot and window unable to be opened., although a fan was provided on request which aided.
Close to the centre
Stayed in May 2024
Reviewed: 30 May 2024
John
United KingdomGround floor room right on the street was noisyand you couldn't have the window open.
Location was great
Stayed in May 2024
Reviewed: 29 May 2024
Claire
United KingdomRoom needed a lot of updating - bathroom hard to use. WiFi very unreliable and weak.
Good location
Stayed in May 2024
Reviewed: 29 May 2024
Nikki
United KingdomRoom was lovely but felt the breakfast was overpriced at £16 and not very good quality
Stayed in May 2024
Reviewed: 27 May 2024
Jason
United KingdomNot much really
Breakfast was good.
Stayed in May 2024
Reviewed: 27 May 2024
Lauren
United KingdomBathroom was abit grubby & black out curtains would be better for summer months. Very bright in the room from 4:30am onwards albeit a very pleasant stay.
Friendly staff (man at the reception was extremely helpful with recommendations and very polite) Great location for the theatre, bars, shops & restaurants. Good value for money. Hotel was quiet didn’t hear any other guests/or music.
Stayed in May 2024
Reviewed: 26 May 2024
Lesley
United KingdomBathroom grubby needs updating
Brilliant location would definitely recommend
Stayed in May 2024
Reviewed: 23 May 2024
Stephen
United KingdomOverall the hotel is just a little tired and really needs updating. The staff were great and breakfast was excellent. Overall a thoroughly enjoyable stay
The staff were excellent and friendly
Stayed in May 2024
Reviewed: 23 May 2024
Nils
BelgiumIt felt that my room was located in the old part of the hotel. The windows were "broken" and as my room was on street level you could hear a lot of noise. The room just felt a little tired and could have received a little more love. The TV was also not working properly. Apart from that, I do not have anything else to complain about
Great location for a solo traveller right in the center of Norwich. Great parking options right behind the hotel. The breakfast was great with a lot of choice. The room was big and spacious.
Stayed in May 2024
Reviewed: 20 May 2024
Steve
United KingdomHotel parking hard to find but convenient once there
Lovely Quirky big room. Great location right near the town and bars etc
Stayed in May 2024
Reviewed: 19 May 2024
Alan
United KingdomThe room was lovely
Stayed in May 2024
Reviewed: 19 May 2024
Lee
United KingdomGood sized rooms and very spacious bathrooms. Nice location near some of the nicer bars in town. Staff were the highlight. Couldn't have been more accommodating and friendly.
Stayed in May 2024
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