Stan Hill, Charlwood, Charlwood, RH6 0EP, United Kingdom
#4 of 6 hotels in Charlwood
Guests' ChoiceBased on 1153 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.0
Facilities
8.4
Staff
9.1
Value for money
8.5
Free WiFi
8.9
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End of dialog contentReviewed: 2 May 2024
Linda
United KingdomThe decor had been changed since my last stay and I disliked the painted natural wood, which to my mind was beautiful, and the hall carpets were stained. Apart rom that everything was good.
The breakfast was very good, although fresh plain yoghurt would have been nice, but the selection itself was good and the staff were lovely. The dinner menu was limited but what we ordered was very good, tasty and good value for money. Good size portions for both adults and children and the staff were very helpful and nice.. Always a smile. A big thank you to Lauren who helped sort out some booking requests. and generally is a total gem, and Christina who was also very kind and helpful. Thank you ladies we appreciated your help.
Stayed in May 2024
Reviewed: 1 May 2024
Fenny
United KingdomNothing
Surrounding and the staff
Stayed in May 2024
Reviewed: 1 May 2024
Heather
United KingdomThe breakfast could have been hotter. The plates were cold so the food did not stay very hot!
Everything was very good and the family all enjoyed spending the night here, following an Evening celebration meal for a special Birthday! Relaxing with no worries of travel and then sharing breakfast together in the morning.
Stayed in April 2024
Reviewed: 29 April 2024
Paul
United KingdomVery friendly staff, room large and comfortable bed.
Stayed in April 2024
Reviewed: 28 April 2024
Simon
United KingdomWas moved several times , bed had collapsed in first room then second nosy ( next to air handling unit) 3rd was perfect!
Location , close to Gatwick
Stayed in April 2024
Reviewed: 26 April 2024
Phillips
United StatesNot much I didn't like. It's a grand house that has modern conveniences installed. I didn't have any complaints.
The staff was friendly and accommodating. For being a large, old home, they have done well to provide modern conveniences. USB charging ports near the bed, for example. Modern bathroom. Restaurant food was quite good.
Stayed in April 2024
Reviewed: 26 April 2024
Glidergoth
United KingdomNot as posh as it makes out! Restaurant was mediocre with value pub style meals and rather gritty laminated menus. Bar area dark and Spartan. No other facilities to speak of. Fine for a night before a flight but not great for a relaxing day. No lounge area either.
Lovely property in amazing grounds. Wonderful historic features in the building and no aircraft noise in rooms. Plenty of parking and a warm welcome from reception.
Stayed in April 2024
Reviewed: 24 April 2024
Fiona
United KingdomLack of designated seating area for relaxing No nighttime reception staff
Beautiful setting in period property that has been sympathetically modernised
Stayed in March 2024
Reviewed: 24 April 2024
Craig
United KingdomI was in Room 128 and it had no windows, just a roof light, as I was staying for only 1 night it was not a problem.
Stayed in April 2024
Reviewed: 24 April 2024
Dr
United Arab EmiratesNothing
Location Ambiance
Stayed in April 2024
Reviewed: 23 April 2024
Jill
United KingdomBeautiful grounds.. lovely quiet location. Great dinner and lovely breakfast
Stayed in April 2024
Reviewed: 23 April 2024
Ruth
United KingdomDisturbed a bit in the morning by people going for early flights. Could have been more places to sit both in the shared areas and our room. Our room had a whole corner of empty space and had plenty of room for a 2nd chair (we just had one chair).
Comfortable beds and clean room. Good location for where we needed to be. Excellent restaurant for dinner and breakfast. Good parking and helpful staff.
Stayed in March 2024
Reviewed: 22 April 2024
Monica
United KingdomService of staff at reception- consistency in particular.
The evening staff said my colleague could have breakfast included but then the morning staff were curt to my colleague and said the opposite. I may have to take my business elsewhere!
Stayed in April 2024
Reviewed: 17 April 2024
Michael
United KingdomPerfect quiet countryside location only 10 mins from Gatwick Airport
Stayed in April 2024
Reviewed: 15 April 2024
Jane
United KingdomBar area was small and lacked atmosphere.
Staff in the restaurant were very friendly and helpful. The bedroom was spacious and comfy.
Stayed in April 2024
Reviewed: 14 April 2024
Curtis
United KingdomWhilst the room was comfortable, we had a room near the lift. It was extremely noisy at times, and the room would definitely benefit from additional soundproofing.
The room was very nice and the staff were extremely friendly and helpful.
Stayed in April 2024
Reviewed: 13 April 2024
Sharon
United KingdomAll good
Clean and historic building lovely restaurant staff
Stayed in April 2024
Reviewed: 11 April 2024
Suzi
United KingdomNothing really
Lovely atmosphere
Stayed in March 2024
Reviewed: 10 April 2024
Sue
United KingdomOverhead shower no way to move the ordinary one
Peace and quiet
Stayed in April 2024
Reviewed: 9 April 2024
Anne
United KingdomRoom didn’t have a bath only a shower
Nice and quiet and good breakfast
Stayed in April 2024
Reviewed: 8 April 2024
Christina
AustraliaDifficulty finding the property
Stayed in April 2024
Reviewed: 6 April 2024
Mark
United KingdomMattress in room was uncomfortable
Pretty much everything Mari the man serving breakfast was great
Stayed in April 2024
Reviewed: 5 April 2024
Katrina
United KingdomLocation of the hotel was great. Our stay was really peaceful and Christina, one of the staff, was very helpful and accomodating.
Stayed in April 2024
Reviewed: 2 April 2024
Anita
United KingdomRoom & bed clean & comfortable. Had a small issue with the toilet not flushing and the showers temperature but was sorted out straight away.
Stayed in March 2024
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