Beds a little small

Staff were great

Stayed in December 2023

Food good, room comfortable.

Stayed in November 2023

Breakfast was a little bit of a let down, being self service and around the same quality as a Quality Inn or similar. We also would have liked to use the hotel for our week's parking, but parking is only available if you stay the night before your holiday. We wanted to stay the night of our return as it was a late flight; their system couldn't deal with that. As a general observation, we cant be the only people who would like that sort of parking deal.

The hotel is a very attractive country pile - you wouldn't think you were only a couple of miles from Gatwick airport. The room was large and well equipped, the common areas were swanky and the gardens looked lovely.

Stayed in October 2023

The room was a little cold

There was an error with the booking but the staff rectified it immediately. The hotel is huge but the rooms vary greatly

Stayed in September 2023

The common areas such as the reception, the Bar and the Restaurant are not heated and during December it gets a little uncomfortable to have to wear a winter coat do dinner. Also I would suggest they update the Bar area with the look of a typical British Pub which would add atmosphere to enjoy a drink and chat with the other hotel guests.

Room was good and warm I stayed in December 2023. Breakfast and dinner were good.

Stayed in December 2023

The plug in the sink seemed to be stuck and wouldn’t drain away any water.. we only stayed one night and didn’t notice that the water had t gone until the morning and we left at 6:15 so staff were not informed. Rm 125 and 126 were the rooms we booked and 126 stated they could t seem to get the heating on?? I didn’t know until the morning and by then it was too late to look at it

Everything was lovely well taken care of and helpful staff

Stayed in December 2023

Breakfast could have been a little hotter as some items not so hot at 9.15 am

Good sized room and very wide bed

Stayed in December 2023

The room was cold Bathroom a bit too small

Beautiful looking hotel

Stayed in November 2023

The staff didn’t seem very happy.

Good location with clean rooms.

Stayed in November 2023

Better signage to the room (had a bit of a hunt around for it).

Fabulous hotel which was good value for the quality of the offer. Great breakfast!

Stayed in November 2023

Room was cold on entering, had to turn on radiator. Slight drain smell in bathroom

Breakfast was excellent

Stayed in November 2023

Some training is required in dealing with food intolerances and allergies. I didn’t feel confident in waiter’s knowledge of gluten and dairy in breakfast menu. As I am coeliac this information is essential and my experience didn’t match the response j received when enquiring about this area on making the reservation. Public toilet facilities were showing since of wear and tear needing maintenance as toilet missing push button to flush toilet.

Lovely historic building and grand entrance area. Attentive and efficient reception staff, nothing was too much trouble . Comfortable, spacious and quiet room with lovely views

Stayed in November 2023

The bar area could have been more comfortable/cozy.

Loved the goat garden, with the two lovely goats.

Stayed in October 2023

Room was very chilly when we checked in. Not sure if they had a problem with the heating but there was also an electric heater in the room.

The room was ok but would have liked a bath for a deluxe room. Breakfast was excellent, a continental buffet followed by cooked breakfast. I had the smoked salmon and scrambled egg on sourdough toast which was great

Stayed in November 2023

Nothing

Amazing location. Beautiful place, perfect stay prior to a flight. Staff were fantastic and really made our stay special. The food in the restaurant on the evening and breakfast was amazing.

Stayed in November 2023

Cold room, on Sunday morning no hot water

Dinner was great as was breakfast.

Stayed in October 2023

Nothing

Beautiful setting, and grounds

Stayed in October 2023

I liked everything, the family room could have been a bit less sparse. Perhaps bedside tables for the double bed could be considered as I had no place to put my book/phone/glasses. But that is really all.

The byilding is just beautiful. The staff were friendly and attentive. The food was good and the setting is very tranquil. The bathroom in the family room was fabulous and we all loved the bath.

Stayed in October 2023

We were charged for two adult breakfasts as we left, apparently only children under 12 eat free even though we had booked a ‘breakfast included’ option and we could find this nowhere on the reservation. We had a 13 and 15 year old with us but they were not charged, fortunately the charges were dropped but it did affect how we felt about the stay and clearly something needs to be changed on bookings.com

location

Stayed in October 2023

We paid £16 for 2 drinks - thought this was a little pricey

Didn’t have breakfast

Stayed in October 2023

This review has been hidden because it doesn't meet our guidelines.

Nothing

Everything and great friendly and helpful staff

Stayed in August 2023

Coffee, grounds unkempt but coukd be lovely.

Breakfast was good but coffee very poor and weak. Room was lovely but a bit dark.

Stayed in September 2023

Hot!

Spacious

Stayed in September 2023

It was great being there when there was no event on, if there was and the communal areas such as the terrace were not accessible to guests it would be no way near as nice!

Lovely grounds, comfortable, clean, nice breakfast. Beautiful terrace for drinks and the sunset.

Stayed in September 2023