Stan Hill, Charlwood, Charlwood, RH6 0EP, United Kingdom
#4 of 6 hotels in Charlwood
Guests' ChoiceBased on 1178 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.0
Facilities
8.4
Staff
9.1
Value for money
8.5
Free WiFi
9.0
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End of dialog contentReviewed: 17 May 2024
Kevin
United KingdomAs expected
Stayed in April 2024
Reviewed: 17 May 2024
Lee
United KingdomHad to wait an age for any hot water. Possibly down to age of building, or time it takes to reach the room.
Lovely location. Excellent team on site. Room was delightful.
Stayed in April 2024
Reviewed: 16 May 2024
Conor
United KingdomNo air conditioning
Beautiful building great location with fantastic staff
Stayed in May 2024
Reviewed: 15 May 2024
Angela
United KingdomWe liked everything
Beautiful setting so close to the airport
Stayed in May 2024
Reviewed: 15 May 2024
Jonathan
United KingdomTasted like powdered scrambled eggs at breakfast - this is unnecessary, fresh eggs please.
Check in efficient and friendly. Room comfortable, grateful for an opening window. Breakfast mostly good, service a little foreboding, wanted to clear up.
Stayed in March 2024
Reviewed: 15 May 2024
Linda
United KingdomNothing, just one small grip, as it was a quite night the barman decided to deep clean the coffee machine, so we couldn't have a coffee, but he's lovely attitude made up for this.
The reception staff Lauren and Christina, were so very helpful with my booking ( there were 9 of us in total). As a disabled person I wanted to make sure everything was in place before our arrival and Lauren was so helpful and reassuring. Christina was also very kind and helpful, two brilliant ambassadors for the hotel, The hotel has been updated since my last visit, which I can understand, but the beautiful wooden balustrade has been painted! The hotel is beautiful and set in lovely grounds. Accessibility is good for disabled guests and my grandchildren loved the menu, in fact we all felt the food was good value for money and good quality. The parking fees are really good, I would highly recommend this hotel.
Stayed in May 2024
Reviewed: 13 May 2024
Phil
United KingdomJust thought the menu and food presentation did not live up to the otherwise high standards of this hotel.
Very helpful reception team went beyond the norm to meet our room requirements. It’s a stunning hotel that did not feel like the big chain Hotels had got hold of it.
Stayed in May 2024
Reviewed: 13 May 2024
Rosemary
United KingdomExcellent evening meal, stroll around and very comfortable stay.
Stayed in April 2024
Reviewed: 13 May 2024
Rosemary
United KingdomEasy parking and we saw a lovely deer in the grounds. Staff are helpful and friendly
Stayed in May 2024
Reviewed: 12 May 2024
Joanne
United KingdomIt was very much a one night stay hotel and perfect probably for going to Gatwick . Menu was very much pub food and the cod lion was not loon it was cod tail overcooked and wrapped up as a roll
It was well placed for where we needed to get to and room was clean and somewhere to put your head down for the night . The patio was a great place to have a drink and the staff both on reception and in the restaurant were excellent .
Stayed in May 2024
Reviewed: 10 May 2024
Marc
United KingdomPrice of drinks was extortiate. Some of the staff were miserable.
Location hotel food was very nice.
Stayed in May 2024
Reviewed: 6 May 2024
Marion
United KingdomNicely appointed. Good breakfast.
Stayed in May 2024
Reviewed: 6 May 2024
Jade
United KingdomVery noisy, our room was at the top of the staircase and it was extremely noisy through the night which wasn’t ideal for a 3am alarm. Also had 2 drinks from the bar and came to over £20 which seems very steep
Beautiful property, parking and easy check in
Stayed in May 2024
Reviewed: 5 May 2024
Emma
United KingdomRoom a bit small so a bigger room
Breakfast was ok but would have preferred table service rather than a buffet Room was ok but would have liked a walk in shower and was a bit small for 4
Stayed in May 2024
Reviewed: 5 May 2024
Jan
United KingdomNothing to dislike.
The property had character, charm and location was excellent. Rooms were decorated stylishly with modern decor.
Stayed in May 2024
Reviewed: 2 May 2024
Linda
United KingdomThe decor had been changed since my last stay and I disliked the painted natural wood, which to my mind was beautiful, and the hall carpets were stained. Apart rom that everything was good.
The breakfast was very good, although fresh plain yoghurt would have been nice, but the selection itself was good and the staff were lovely. The dinner menu was limited but what we ordered was very good, tasty and good value for money. Good size portions for both adults and children and the staff were very helpful and nice.. Always a smile. A big thank you to Lauren who helped sort out some booking requests. and generally is a total gem, and Christina who was also very kind and helpful. Thank you ladies we appreciated your help.
Stayed in May 2024
Reviewed: 1 May 2024
Fenny
United KingdomNothing
Surrounding and the staff
Stayed in May 2024
Reviewed: 1 May 2024
Heather
United KingdomThe breakfast could have been hotter. The plates were cold so the food did not stay very hot!
Everything was very good and the family all enjoyed spending the night here, following an Evening celebration meal for a special Birthday! Relaxing with no worries of travel and then sharing breakfast together in the morning.
Stayed in April 2024
Reviewed: 29 April 2024
Paul
United KingdomVery friendly staff, room large and comfortable bed.
Stayed in April 2024
Reviewed: 28 April 2024
Simon
United KingdomWas moved several times , bed had collapsed in first room then second nosy ( next to air handling unit) 3rd was perfect!
Location , close to Gatwick
Stayed in April 2024
Reviewed: 26 April 2024
Phillips
United StatesNot much I didn't like. It's a grand house that has modern conveniences installed. I didn't have any complaints.
The staff was friendly and accommodating. For being a large, old home, they have done well to provide modern conveniences. USB charging ports near the bed, for example. Modern bathroom. Restaurant food was quite good.
Stayed in April 2024
Reviewed: 26 April 2024
Glidergoth
United KingdomNot as posh as it makes out! Restaurant was mediocre with value pub style meals and rather gritty laminated menus. Bar area dark and Spartan. No other facilities to speak of. Fine for a night before a flight but not great for a relaxing day. No lounge area either.
Lovely property in amazing grounds. Wonderful historic features in the building and no aircraft noise in rooms. Plenty of parking and a warm welcome from reception.
Stayed in April 2024
Reviewed: 24 April 2024
Fiona
United KingdomLack of designated seating area for relaxing No nighttime reception staff
Beautiful setting in period property that has been sympathetically modernised
Stayed in March 2024
Reviewed: 24 April 2024
Craig
United KingdomI was in Room 128 and it had no windows, just a roof light, as I was staying for only 1 night it was not a problem.
Stayed in April 2024
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