spa small, expensive and not imaginative. Majority of staff very helpful. waitresses needed some training. breakfast disappointing and slow service.

lovely location, modern spotless bedroom. Comfortable and luxurious.

Stayed in May 2023

No issue

everything

Stayed in April 2023

Check in was easy and the staff were very helpful. The communication beforehand to book the spa and treatments was very efficient. The room far exceeded our expectations and was very large. The spa area was great and the treatments we had were some of the best massages at a spa hotel. I’d highly recommend.

Stayed in May 2023

Bed was one of the best I've slept in in a hotel. Also very quiet and nicely decorated room. Great breakfast.

Stayed in May 2023

Afternoon Tea not good

Lovely! One night stay, we also went to the Spa and having afternoon tea which wasn't the best. But everything else perfect.

Stayed in April 2023

the fruit at breakfast was tasteless

location

Stayed in April 2023

At breakfast the coffee machine was broken and no alternative was offered. The cushions on the bed had a very bad odour which made the room smell dirty. The room doors do not shut quietly so sleep was disturbed by other guests. The mattress had seen better days and was not as comfortable as expected.

I liked the view from the window in the room. I liked the location of the hotel. I liked having a sofa in the room. Tea and coffee facilities good.

Stayed in April 2023

Reception stafff was very underhand and not attentive to my needs on that day

Stayed in January 2023

dreadful mattress

lovely staff

Stayed in March 2023

bar and restaurant facilities are poor

well presented

Stayed in March 2023

2nd bottle of their top red wine was freezing , asked for it to be warmed but came back just as cold

Can see why it is a popular eating venue. Great ambience and relaxing atmosphere

Stayed in March 2023

slight misunderstanding on the restaurant order

the location and spa facility

Stayed in March 2023

Lack of consideration of customers’ needs in the design and what was probably an expensive refurbishment. Lighting in the bedroom is ridiculous! Either 8 bright spotlights or a tiny bedside reading bulb. Total lack of consideration that half the population is female, so smaller than the men who designed and fitted it. starting with a very high mirror over a deep sink: I couldn’t see to put in my contact lenses or clean my teeth and had to use the full length wardrobe mirror for putting on moisturiser and make up. The shower was so high I couldn’t reach it and to put the floor standing tap and shower for the huge bath at the back of it, with no other access, was totally thoughtless and impractical. I couldn’t reach over to turn it on. The height of the cupboard containing tea and coffee is too high to be able to pout boiling water safely.

the overall look and feel of the decor

Stayed in March 2023

Breakfast was very good, staff attentiveness could have been improved as we waited quite a while for our food and my wife was served a normal breakfast wehnshe'd requested a vegetarian one. However, quickly corrected.

Stayed in February 2023

restaurant

spa

Stayed in February 2023

No proper welcome from staff. Had paid for breakfast, no info regarding this was given when we checked in. I.e. where to go, what time it’s on until etc.

Beautiful grounds and room. Very comfortable sleep.

Stayed in December 2022

The bed and room facilities were very good however better quality pillows would have made our stay even better.

modern/cosy interior old style house but modern inside

Stayed in December 2022

The manor house was lovely Very cosy

Stayed in November 2022

On booking an evening meal in the restaurant we had to wait nearly 45 minutes for our meal and when we had eaten it we sat at the table another 35 minutes for a waiter to come take our plates away so we could order a sweet , nobody came so we left the table and went to our room.I think it was absolutely so disappointing considering the hotel took 40 Pounds each towards the bill that was in total 42 pounds then told they don’t give you back the outstanding amount and we could not use it on drinks , it was daylight robbery and I will certainly not recommend this hotel and if they had any decency they would refund our money in total I’m very very disappointed and annoyed it was our wedding anniversary and I expected a nice stay.

The breakfast was grossly overpriced, lve eaten better at a transport cafe it wasn’t hot .nothinng short of rubbish at 17 pounds 50 l expected a lot better and I connot say one good thing about it im sorry.

Stayed in October 2022

Lovely, clean and quiet hotel. Fantastic spa!

Stayed in October 2022

Wanted to stay at the hotel and watch the funeral but no TV anywhere in the lounge etc. Shame, as probably would of stayed for lunch. From someone who works in the industry, the lounge area used as a still area in the evening is not a great look, polishing cutlery etc. And the lounge/bar area needed attention to cleanliness. Some sort of booklet in the room with hotel timings, restaurant, spa etc. How to work TV etc. But overall excellent stay, thanks!

Room was excellent. Breakfast was great. Lady whi served us at breakfast was very good.

Stayed in September 2022

My poached egg was cold on my avocado toast on Tuesday morning.. Lighting in bedroom poor.. room 9 needs an additional lamp and full length mirror . A magnifying makeup mirror would be good too..

Breakfast was good and location excellent . Great hairdryer . We had dinner on our first night with friends which was very good. Staff very attentive

Stayed in September 2022

wedding was on and we weren’t told as we wouldn’t have booked. too noisy and staff sparse. we were sat in breakfast room for 10mins before anyone saw us! Sat having evening dinner and was sat by staff near door, all wedding guests looking in and coming through to bar etc. we paid good money too and sorry it spoilt our experience

lovely clean hotel. idyllic and Spa was wonderful

Stayed in September 2022

Split bed with a hard bit on the middle. Expected to pay extra for a cappuccino at breakfast

Modern hotel. But spacious room finished to a high standard

Stayed in August 2022

Bit disappointed at breakfast. No cheese board. Limited varieties

The woodlands rooms are amazing, clean, elegant and lovely. Bed was comfy.

Stayed in August 2022