Bute Street, Kensington and Chelsea, London, SW7 3EX, United Kingdom
#488 of 5,205 Holiday rentals in London
Guests' ChoiceBased on 62 apartment reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.5
Facilities
8.9
Staff
8.4
Value for money
8.3
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 23 April 2024
Barbara
United StatesIt was a tad bit noisy at night.
The whole apartment was very nice and clean.
Stayed in April 2024
Reviewed: 6 April 2024
Allison
AustraliaLots of stairs
Good location Clean and tidy
Stayed in April 2024
Reviewed: 5 April 2024
Jodie
AustraliaIt would have been great to have some dishwashing liquid, cloth and tea towel supplied. It was annoying having to purchase these things for a 7day stay.
Fantastic apartment. Great location. Close to tube station, restaurants, supermarket. Definitely recommend.
Stayed in April 2024
Reviewed: 29 March 2024
Susan
United Kingdom6 bed apartment, but with only 5 chairs in living room and 4 at dining table. Should be 6. Other than that, it was perfect.
Apartment was beautiful and spotlessly clean, well maintained and appointed abd in fabulous location.
Stayed in March 2024
Reviewed: 25 March 2024
Alicja
PolandImpeccably clean place, with all necessary facilities. After a few initial hiccups with admin / payment issues, the contact with the Stayo Team was quick and seamless.
Stayed in March 2024
Reviewed: 20 March 2024
Raymond
United StatesStairs
Nicely furnished and comfortable beds
Stayed in March 2024
Reviewed: 12 February 2024
Craig
United KingdomThe communication re entry was unclear as our flat allocation had changed - the road is also blocked at the moment making our car drop off difficult - that could have been flagged in advance - the kitchen could do with a coffee maker or cafetière and a basic kitchen pack with washing up liquid cloth and tea towel would be advisable - sofa in lounge needs renewing or recovering - maybe a big throw?
Very comfortable and well appointed in a great location
Stayed in February 2024
Reviewed: 11 February 2024
Ruta
LatviaDid not like that there is a pub just outside the apartment, so it was impossible to sleep as it was super loud till 12 pm. Not enough hot water for everyone, so half of the guests had to shower in cold water. There is only 1 blanket and duvet on each bed, when I asked if it is possible to get extra blankets and duvets, I was told that I need to pay extra 70 pounds for each, - seems unreasonable.
Great location for the apartment, lovely area, very close to the metro station. The apartment was well equipped, spacious and easy to find.
Stayed in February 2024
Reviewed: 28 January 2024
Aishling
IrelandOther beds are very low to the ground and hard to get in and out of. One sofa in the living area is very hard and uncomfortable.
Great space for a group of friends heading to London. Modern accommodation. Close location to the tube, only 2 minute walk. Nice area. It was very clean. Property quick to reply to accommodate any queries. Master bedroom bed very comfortable.
Stayed in January 2024
Reviewed: 28 January 2024
Yazeed
Saudi ArabiaFirstly, Staff warning, keep threatening about the smoking before checking in. Secondly, the stairs …
Clean, location.
Stayed in November 2023
Reviewed: 25 January 2024
Alo
Estonia-
Good location, clean rooms, good value for money
Stayed in January 2024
Reviewed: 20 January 2024
Pericles
South AfricaOnly negative is that the rooms are on the 2nd and 3rd floors so if you are elderly it will be a mission to get big bags up 4 flights of stairs.
Very spacious and clean apartment. Recently renovated. Perfect location to the underground and numerous restaurants.
Stayed in December 2023
Reviewed: 3 January 2024
Digne
BelgiumSome little things missing, such as products for washing dishes by hand in the kitchen, fabric kitchen towels, sponges, a bit more coffee and tea.
Great location, excellent apartment, spacious and clean. Helpful staff.
Stayed in December 2023
Reviewed: 1 January 2024
Ebrahim
BahrainEverything
Stayed in December 2023
Reviewed: 26 December 2023
Asma
United Arab EmiratesNothing
Design, space, geographic location, price and the service
Stayed in December 2023
Reviewed: 15 December 2023
Nicholas
FranceThe online check-in process is a little fussy
Location, space, outside sitting area.
Stayed in November 2023
Reviewed: 5 December 2023
Maria
AustraliaNothing
Location
Stayed in October 2023
Reviewed: 28 November 2023
Samantha
United KingdomN/A
Location was perfect - close to lots of amenities and the tube station. The accommodation was clean and tidy and had everything we needed for our stay.
Stayed in November 2023
Reviewed: 17 November 2023
Jeremy
United KingdomNothing
Clean and new. Entrance in ground floor, the living room, kitchen, balcony and 0.5 toilet were in 1st floor. Two bedrooms and 1 toilet in 2nd floor, and the main bedroom with its own toilet were in 3rd floor.
Stayed in November 2023
Reviewed: 14 November 2023
Emma
IrelandSurroundings were very noisy on the weekend nights but didn’t detract from our stay overall.
Excellent location, apartment was spotlessly clean on arrival and very comfortable.
Stayed in November 2023
Reviewed: 8 November 2023
Tanya
IrelandExcellent facilities, fabulous central location for public transport and lots of restaurants nearby.
Stayed in November 2023
Reviewed: 8 November 2023
Qianwen
United KingdomNothing
Great location, clean rooms, everything is good
Stayed in August 2023
Reviewed: 23 October 2023
Jean
United KingdomAs an apartment with plenty of facilities (oven, microwave, hob etc.) it was a little disappointing that there weren’t some basic items like a tea towel, dish cloths or washing up liquid.
It was a great location, suited our needs (a family group with a young children and a grandparent) and was clean, comfortable and was very handy for getting keys etc.
Stayed in October 2023
Reviewed: 23 October 2023
Andrew
AustraliaBrilliant close to food establishments
Stayed in October 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content