587 Upper Newtownards Road, Belfast, BT4 3LP, United Kingdom
#20 of 47 hotels in Belfast
Guests' ChoiceBased on 2519 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
8.7
Facilities
8.6
Staff
9.0
Value for money
8.7
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 March 2024
Maria
United KingdomPrices for the food and alcohol were expensive but likely reflect average food/drink costs in Belfast. Would’ve loved to have leisure facilities. Other than that the 1 night stay was great.
The decor of the hotel was beautiful, felt modern and well maintained. The room was standard size but again well decorated and very clean. We didn’t have breakfast included in our room deal, but the lunch was very nice. Good serving sizes.
Stayed in February 2024
Reviewed: 5 March 2024
James
United KingdomClean, modern and comfortable. Ample parking.
Stayed in February 2024
Reviewed: 4 March 2024
Robert
IrelandNo entertainment
Aaa
Stayed in March 2024
Reviewed: 4 March 2024
Paramjit
United KingdomNeed a little more choice on pry and gin
The staff, food and accommodation were all excellent
Stayed in March 2024
Reviewed: 4 March 2024
Eleanor
United KingdomIt’s described as ‘minutes away from the city’ but it’s actually a 20 minute bus journey which could have been better advertised. There is a bus stop directly outside though!
All the staff were really lovely, the hotel was very pretty and the rooms were clean and very comfortable!
Stayed in March 2024
Reviewed: 3 March 2024
Black
United KingdomA bit off road noise from passing traffic and whoever was in the room beside me was up at 5.00am with tv on and hairdryer etc ,so we had a rude awakening!
Location pretty good
Stayed in March 2024
Reviewed: 3 March 2024
Laughton
United KingdomNothing. The staff, especially Phillip, on reception were amazing. Nothing was too much trouble. Both he and jasper were so friendly and welcoming. Hotels overall was very nice, clean and comfortable.
Everything. Has problems with the first room as thermostat on radiator was broken and you could not turn the heating off. Moved without any argument and they upgraded us to a suite. Both rooms were clean, beds and linen amazing. In all a great stay and would certainly go back again. Reception staff, especially Philip, were so friendly and helpful. All staff including restaurant staff were so friendly and welcoming.
Stayed in March 2024
Reviewed: 3 March 2024
Karen
United KingdomThe bar is a bit expensive £10 for a vodka and tonic £6/7 anywhere else
Lovely room, clean and comfortable just a bit warm in the middle of the night
Stayed in March 2024
Reviewed: 2 March 2024
David
United KingdomA little far outside the city centre and the prices in the hotel bar etc were a little pricey
Clean hotel with helpful staff
Stayed in February 2024
Reviewed: 29 February 2024
Catherine
United KingdomRoom not made up after first night and receptionist not helpful to remedy this.
Fab bed, bedlinen, pillows, breakfast, dinner
Stayed in February 2024
Reviewed: 28 February 2024
Clodagh
IrelandGreat value for money & great location.
Stayed in January 2024
Reviewed: 26 February 2024
Anthony
United Kingdommaybe light on staff thouse staff you saw were good
super comfortable beds good breakfast choice nice bar
Stayed in February 2024
Reviewed: 26 February 2024
Sharon
United KingdomIt was a bit far from the City Centre and cost us a lot taxi.
The property was lovely and the staff were friendly and very helpful. The Room was a good size and the facilities were great. Also enjoyed the breakfast and dinner at the hotel
Stayed in February 2024
Reviewed: 26 February 2024
Jadabist
United KingdomNothing
Well positioned for us to play walking football atNewtownards and airport
Stayed in February 2024
Reviewed: 25 February 2024
Large
United KingdomThe staff where great. They where so helpful and kind to myself and my daughter. The room was so clean and the shower was a bonus. It was my daughter's 8th birthday and the really done they're bit to make her feel special
Stayed in February 2024
Reviewed: 24 February 2024
Thomas
United KingdomThe one and only problem at the hotel was the lack of heat in the reception and restaurant area. This was not our first visit to this hotel and we’ve found on previous occasions that the reception bar area and restaurant was uncomfortably cool. So much so that we didn’t take off out jackets at dinner and also after dinner we reclined into the bar reception area and instead of enjoying a drink and chat with our friends we all decided to call it a night and went back to our rooms .
Everything was excellent
Stayed in February 2024
Reviewed: 23 February 2024
Shawgi
IrelandParking
Quiet place, clean and nice staff
Stayed in February 2024
Reviewed: 23 February 2024
Michael
IrelandComfortable beds. Was a bit too warm for me but wouldn’t put anyone off going.
Excellent clean hotel.
Stayed in February 2024
Reviewed: 21 February 2024
Leeanne
United KingdomNo fridge
Big comfortable bed, good size TV
Stayed in February 2024
Reviewed: 21 February 2024
Melissa
United KingdomThe staff were very friendly and helpful. The room was great with the comfiest bed.
Stayed in February 2024
Reviewed: 19 February 2024
Alfredo
IrelandThe location is very good and nice staff ,very clean hotel
Stayed in February 2024
Reviewed: 19 February 2024
Johnathan
IrelandThe eletric cars chargers facilite is a big plus as there is very few in the city center
Stayed in January 2024
Reviewed: 18 February 2024
Michael
IrelandBreakfast was not included
Very comfortable bed and friendly staff
Stayed in February 2024
Reviewed: 18 February 2024
Anesta
United KingdomOur bad experience had nothing to do with the hotel, but the visitors in the room next to ours were drunk and loud during the night. The hotel staff immediately sorted it out once we notified them. I didn't like the pillows.
Location near George Best Airport in Belfast. The friendly staff was quick to assist whatever our need. Food was great. Room was comfortable.
Stayed in February 2024
Reviewed: 17 February 2024
Mcgann
United KingdomBig revolving door!
Comfortable and luxurious
Stayed in February 2024
Buenos Aires, Argentina
Vila Nova de Milfontes, Portugal
Kyoto, Japan
Gérardmer, France
Mácher, Spain
Bad Hofgastein, Austria
Domodedovo, Russia
Rio de Janeiro, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content