The dinner, I asked for chicken surprise but it cane out as a chicken leg with vegetable and gravy ,its ment to be a white sauce on it ,which was not what it should be ,

The location, the bed was comfy and big ,

Stayed in May 2024

Nice surrounding scenery that was not far from west midland safari park. The room was a nice size for a family of 4.

Stayed in May 2024

It was a bit shabby in parts.needs a bit of updating.nobody covering the bar you had to go and ask at reception for them to come to serve you it was ok later in the evening when they had staff covering..majority of the staff were pleasant

Had breakfast on one of the mornings. Was really tasty and fresh. Very good indeed

Stayed in May 2024

the bar was ridiculously expensive 2drinks £22, honestly I felt insulted that they believe that price is acceptable. And you lost out as we would have a few drinks but at that price we had the one and walked to the pub just up the road

Room was good size was expecting it to be not quiet as nice for what we paid,

Stayed in April 2024

Noise. Could hear person upstairs walking about and moving in there bed. Sound proofing very poor.

Comfy bede

Stayed in April 2024

Food is inedible. Found previous guest's food in drawer!

Gorgeous setting and brilliant customer service.

Stayed in April 2024

This is really unusual when the hotel has a gym, swimming pool and if you want to use it you need to pay an extra £5. Also, when you are staying longer they do not provide room service as replacing used mugs, adding biscuits etc.

Location is great. Spacious room.

Stayed in April 2024

Nice and plentiful.

Stayed in April 2024

Grubby/dirty television remote Had to pay for a swim in hotel pool

Comfortable bed Location

Stayed in April 2024

Breakfast could have had a few more options, eg more fresh fruit, granola, but otherwise a decent help-yourself cooked and pastry/toast selection on offer. Located close to town and steam railway, which made for a wonderful day out, as well as tge fabulous Havington Hall with its 7 priest hides, but not close to any walkable paths which would have been perfect.

Very comfortable bed and spacious room with lovely ensuite. Breakfast was pleasant. Swimming pool was decent size, warm and a good facility when it rained. All staff were exceptionally helpful and friendly. Great as base for exploring area, including the lovely city of Worcester.

Stayed in April 2024

Little bit disappointed as the wellness centre was closed on the day we arrived which didn’t know it would be otherwise wouldn’t have booked. Unfortunately next door left their dog in the bathroom next door whilst they had breakfast so he was barking lots whilst we tried to have a lie in. Not the hotels fault - they quickly responded to our call about this. Their service if you have any problems is very quick and they’re keen to try resolve problems for you.

Staff friendly and upgraded our room

Stayed in March 2024

Leisure pool not suitable for wheelchair users because there is no access to get in and out of the pool. Rowdy guests during the night, disturbing our sleep. There was a wedding party in - perhaps there could be a member of staff on duty to ensure those who are noisy at unsocial times return to their rooms quietly? No electric car charging.

Leisure facilities for the children. Comfortable rooms; Poppy had done her best to accommodate us as a family unit with a wheelchair user. Good breakfast.

Stayed in March 2024

Shower did not work and was not very clean.

Location

Stayed in March 2024

Just the room I was put in , not the one I was expecting , but I turned up early and it was okay

Everything was perfect , the staff and the food were great

Stayed in February 2024

Everywhere seemed so dark

Good sized room

Stayed in February 2024

Have to pay extra for pool facilities

Large clean bedroom , good WiFi

Stayed in February 2024

Staff were hard to find, evening meal very expensive and not worth the money, it was dry and not hot enough, had to pay for use of the pool. There seemed to be poor communication between members of staff in the restaurant.

Location, room was clean, breakfast was enjoyable and tasty. We were upgraded to a family room however this was after paying an extra £10 for early check-in.

Stayed in February 2024

The Service and the food and the State of the hotel has somthing to be desired.

The location

Stayed in February 2024

Gym and pool

Stayed in January 2024

Cold shower

Quiet

Stayed in January 2024

Quite dated, bathroom floor had a few broken tiles

Big comfy beds and very quiet. Great fries from the restaurant too.

Stayed in January 2024

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Stayed in January 2024

Nothing everything was lovely

Great last minute treat

Stayed in December 2023

Sadly the accommodation block was nothing to shout about very bland and lacked any character. Breakfast wasn’t fantastic for the money and I had to repair the coffee machine myself as couldn’t find a member of staff to empty the grounds bin.

The original building is very impressive. Rooms were clean and reception desk staff very helpful.

Stayed in December 2023