Didn’t read description very well as was not aware all food was vegan however staff were very helpful and welcoming

Good location and close to station

Stayed in November 2023

Staff lovely, beds not that comfortable.

Stayed in October 2023

The shower had a bit of mould on grouting so put me off

Lovely room, great amenities and friendly staff. really close to the station so could walk to the hotel

Stayed in October 2023

Convenient location near train station, good value for money, good nights rest, nice and quiet.

Stayed in October 2023

Was a little cold, was unable to turn in radiator

Good location, clean, nice friendly staff

Stayed in September 2023

Parking was a bit hit and miss and not on site.

The location was walking distance from the centre, and really clean and comfortable. I liked that it had a bar downstairs.

Stayed in October 2023

One morning, we came down at the time we’d booked breakfast and were told they were only serving continental which, for the price we paid for breakfast, wasn’t really acceptable. There was no reason given. We were right on time. And the continental breakfast didn’t reflect the price we’d paid (i.e. nothing freshly baked, no pastries, no fruit, no meat, no cheese). I’m not saying they should have expanded their continental breakfast (as it’s just supposed to be an option), but very disappointed that we missed out on a hot breakfast with no reason or refund given. We were a bit too polite to say anything and they were friendly so I’m sure they would have done something. But we were on holiday so didn’t want to cause a fuss.

Really nice, clean budget property. Friendly staff. Easy check in. Tasty breakfast.

Stayed in September 2023

Good value, pleasant staff

Stayed in August 2023

Bed was squeaky. Internet didn’t work

Convenient location. Nice staff

Stayed in October 2023

The reception desk was unattended and the numbers did all go to voicemail when I arrived. Going in through the restaurant did enable me to get into the hotel and eventually find someone.

Clean room and good information pack and welcome refreshments. Excellent location for rail travellers.

Stayed in September 2023

The shower cubicle needed a good clean- the grout was rather black. Also my husband and I both received ‘insect bites’ overnight!!

We asked for a walk in shower and got one. Shower was lovely and powerful. Hotel location good on outskirts of the city, just a 15 minute walk in.

Stayed in September 2023

The hotel is located right next to the train station, room was clean and tidy and was relatively spacious enough. Had good options for room snacks and coffee. Quick and easy to book parking for the day.

Stayed in July 2023

Great nights stay, would use again.

Stayed in September 2023

Ofcourse the rooms were very small and a little fridge wouldn't have gone amiss especially as it was very hot ( we took our own fan) .. but for 49£.. I think we got an excellent deal.

So the people were lovely. I was quite shocked how clean it was despite being a low star hotel. We had a beautiful meal at the restaurant..you must try the dosa...pure, authentic and. divine food in a comfy outside area. Also the shower was one of the best I have ever used.

Stayed in September 2023

Some slight drawbacks: lack of fridge in the room; lack of bins for garbage separation (but they state that the waste is recycled so we hope that's the case); noisy guests in the room next door on the last night of our stay.

A great hotel with friendly and helpful staff (especially at the reception desk). Our room was spacious, clean and very comfortable. An okay location, very close to the railway station (a bit further away from the historical city centre but still within walking distance). A very good full English breakfast (and what a great idea to serve it with samosas). For dinner, we'd truly recommend the hotel restaurant that offers amazing food (bonus: great recommendations when we weren't sure what to order!). We also appreciate the environmental awareness of the hotel - they should definitely keep up with it. All in all, a very pleasant stay and we'd visit again.

Stayed in August 2023

If I have to nitpick, then I would say the pillow was so soft such that you don't feel like resting your head on top of a pillow after a while.

The hotel is located quite near to the station and is reachable to the city center by foot in a reasonable time. The double room was spacious. The bathroom is a bit small but is kept clean and nice. We had a chance to try out the restaurant only one evening and the food was really good with reasonable prices. There was a small problem with the wifi, however it was fixed once we pointed it out with the receptionist. We reached there after 11:30PM, however this was not a problem and we were able to check in quite easily. I would definitely stay here when I'm in Norwich next time.

Stayed in September 2023

No parking, and a little expensive for a quite basic hotel

The close proximity to the Riverside

Stayed in September 2023

Parking was an issue, even with a disabled badge. Room was not serviced ( ie glasses or drink replaced) during the day. Towels were changed after being requested.

Friendly staff, room clean and tidy on arrival.

Stayed in September 2023

I couldn't eat anything because my nut allergy, they didn't have a clue about allergies, which was scary and if I didn't know the Norwich area, to eat in a pub ! I would've felt very let down

Stayed in September 2023

The walls are very thin, so if you are unlucky and/or very noise-sensitive, bring earplugs.

Very big rooms, well equipped and clean. The hotel is a few minutes walk from the train station and the city centre is also very close. Very nice staff and a good adjacent restaurant.

Stayed in August 2023

It would be nice to have security locks inside the rooms.

Cleanliness of the rooms and friendly staff.

Stayed in August 2023

The flush in No. 18 kept leaking water and the room door didn't lock. Reporting these to the staff multiple times was to no avail so we had to accept the water wastage and keep a chair under the door handle so it couldn't be opened from the outside. The room is quite small, especially if you're a tall or heavyset person. The second floor rooms are loft conversions, so beware of the lower ceiling. The wash basin is set low and because the bathroom is narrow, you don't have much room to bend and use the basin, except by keeping the bathroom door open. The bathroom has no windows, but the ventilator fan is strong enough to defog the mirror.

Nice and firm beds. Friendly staff. Good selection of breakfast menu. No 19 room was slightly larger than 18, as 19 is a corner room. 19 also has a towel radiator in the bathroom to hold your clothes (18 has just one hook).

Stayed in August 2023

There was a vent outside our window, which was to the rear or side of the building. It was quite warm outside when we stayed and the top window only opened about 4 inches and let in even warmer air from that vent. There was a nice quiet fan which we had to have running most of the night to be able to sleep.

The staff were super friendly and helpful. The room was pleasant and lean and had a wardrobe, bedside cabinet, tea and coffee making facilities well stocked. Breakfast was good and filling. We had to have wheat free options which were available apart from bread as they could not get that locally at short notice. So you need to tell them in advance if you need that. Beds were firm and comfortable. Location was close enough to Norwich centre so we could walk (around 20 minutes) and there was a nice riverside walk just about 7 minutes down the road.

Stayed in August 2023

I had a ground floor room so was wary of leaving my window open when I went out.

The room was clean, quiet and comfortable and more spacious than I had expected. Very nice to have a proper sized bathroom, rather than a boot cupboard! The staff were very kind and helpful.

Stayed in August 2023

My room was wide open to the main road; needs some screening curtains. On Norwich football home game, loads of noisy supporters below my window.

The staff were so friendly and welcoming, nothing too much trouble.

Stayed in August 2023