372 Strand, Westminster Borough, London, WC2R 0JJ, United Kingdom
#337 of 1,005 hotels in London
Guests' ChoiceBased on 12259 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.6
Facilities
8.3
Staff
8.8
Value for money
7.6
Free WiFi
8.7
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End of dialog contentReviewed: 28 April 2024
Milla
United KingdomPrice is too high for what's on offer. Impossible to sleep in due to noise in the corridor from staff.
Perfect location. Heating worked. Clean. Felt safe staying alone.
Stayed in February 2024
Reviewed: 27 April 2024
Jane
United KingdomGreat location for theatreland and restaurants. Small but comfortable room at relatively good price for central London.
Stayed in March 2024
Reviewed: 27 April 2024
Ikram
United Kingdomqueuing for recention
clean and comfortable
Stayed in April 2024
Reviewed: 27 April 2024
Diane
United KingdomUnfortunately roadworks were going on which were quite noisy but they did stop at 5 pm & didn't start early the following morning.
Very nice stay here, spotlessly clean, excellent breakfast.
Stayed in April 2024
Reviewed: 27 April 2024
Colin
IrelandBreakfast was cold and food was out too long.
Very clean and comfortable
Stayed in April 2024
Reviewed: 26 April 2024
Joanne
United KingdomThe pillows were awful I asked for 2 more and was sent up 1 which was the same when I tried to tell the man this wasn’t right. He said I speak no English and walked off. Shower was a bit tired.
The reception area was very clean and looked nice
Stayed in March 2024
Reviewed: 26 April 2024
Tracy
United KingdomWe had a ‘cozy’ double room- which was very ‘cozy’ in reality it was very very small with the bed in the corner so not easy for 2 adults. Floor area was limited and you couldn’t pass each other to move around the room as there was no room. Bathroom was also tiny but shower was great
Location
Stayed in April 2024
Reviewed: 26 April 2024
Janice
United KingdomQueues for lifts at busy times - need more than three for such big hotel
Brilliant location, very friendly & helpful staff
Stayed in April 2024
Reviewed: 25 April 2024
Rebecca
United KingdomOk sized room for central London, great locations for theatre trip and staff were lovely. Breakfast was also amazing!
Stayed in February 2024
Reviewed: 25 April 2024
Johnson
IrelandMarathon on too busy from visiting people especially breakfast
Location is brilliant
Stayed in April 2024
Reviewed: 25 April 2024
David
GuernseyNo hot water one day
Breakfast
Stayed in April 2024
Reviewed: 25 April 2024
Trevor
United KingdomGood breakfast. Very helpful and pleasant staff.
Stayed in April 2024
Reviewed: 24 April 2024
Nicola
United StatesRoom a little small
Location was wonderful, enjoyed the Gin Palace, room cleanliness
Stayed in April 2024
Reviewed: 24 April 2024
Albert
Spaintowel had a brown stain, mattress was too soft for me
nice reception and treatment
Stayed in April 2024
Reviewed: 24 April 2024
Mary
United KingdomThe use of the word Superior in room title, it was next step up from Cosy - but had thought Superior would be higher grade. Not even a fridge in room. Would advocate it being called Standard Double - still a step up from Cosy but not a higher standard expected with the name Superior. Would also like Room Only option which wasn't present when booking.
Room was clean, comfortable, located well in the centre of London for our needs. Wasn't offered Room Only option, which usually take - Breakfast was fine - not free buffet as you were served hot food by staff.
Stayed in April 2024
Reviewed: 23 April 2024
Jenna
AustraliaSoundproofing isn’t great, could clearly hear people in the room next door having a regular volume conversation, hallway noise was also pretty loud.
Cleanliness, cozy room and every staff member I encountered made an effort to say hello and be welcoming.
Stayed in April 2024
Reviewed: 23 April 2024
Mathew
United Arab EmiratesThe room and bed were quite small, but overall a good experience
Great location, a nice hotel with a good lobby and bar area with friendly / professional staff. Didn't feel like a budget option despite being reasonably priced.
Stayed in April 2024
Reviewed: 23 April 2024
Anita
United KingdomView from our room
Excellent location for us. We had booked a matinee show just down the road and a meal at The Savoy which is literally across the road. My husband was competing in the London Marathon and the hotel was a superb location for this too. All the staff were pleasant and helpful.
Stayed in April 2024
Reviewed: 23 April 2024
Anthony
United KingdomMy room was advertised as a “cosy double”. I was sharing with my boy and he’s not the biggest child. View from the room was of 3 other rooms and a net to stop birds, not great. The bed was a small double and one side of the bed was pushed up against the wall. Not a great nights sleep tbh. Wait for breakfast as it was so busy. Once seated then everything was good. All staff we came across were very polite and professional 👏🏻👏🏻
Very good location - clean and tidy - Cosy Double ok for single occupancy!
Stayed in April 2024
Reviewed: 23 April 2024
Adrian
United KingdomNil
Comfortable, clean, good staff, great location
Stayed in April 2024
Reviewed: 22 April 2024
Sabina
CanadaBusy and slow elevators I think the price was too high for cozy single room
Central location. Nice staff and helpful Comfortable Nice dining area
Stayed in April 2024
Reviewed: 22 April 2024
Sharon
United KingdomRoom extremely small. Cosy double. Wish I had chosen a bigger double.
Breakfast was good but queues to get in for breakfast were quite long
Stayed in April 2024
Reviewed: 22 April 2024
Matt
United Kingdomi don't know, stayed for two nights, don't really have anything i would improve.
staff were great, location was very good, breakfast was really good, room was very clean .
Stayed in April 2024
Reviewed: 21 April 2024
Kerry
United KingdomDouble rooms are lot smaller than standard double
Fantastic location
Stayed in April 2024
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