Reviews of Strand Palace Hotel 4 stars
372 Strand, Westminster Borough, London, WC2R 0JJ, United Kingdom
#338 of 1,005 hotels in London
Guests' ChoiceReview score
Based on 12394 hotel reviews
8.2Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
9.6
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Facilities
8.3
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Staff
8.8
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Value for money
7.6
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Free WiFi
8.7
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Reviewed: 19 May 2024
Paul
United Kingdom1 review9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Double Studio
- • Stayed 1 night
- • Submitted via mobile
Mattress topper made bed very hot.
Stayed in May 2024
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Reviewed: 19 May 2024
Kane
United Kingdom3 reviews8.0“Loverly, safe n peaceful stay.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Price bit steep for what you get, assume it’s just how London is!
The breakfast was absolutely delicious- nice stay for us as we went to London to watch Stranger things the first shadow. 13 min walk from hotel perfect location, staff super helpful friendly. Greeted with smile
Stayed in May 2024
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Reviewed: 19 May 2024
Serena
Italy28 reviews5 helpful votes9.0“Excellent stay”- • Leisure trip
- • Solo traveller
- • Cosy Single
- • Stayed 2 nights
- • Submitted via mobile
There was just a bit of noise in the corridor late evening.
My stay was simply excellent. The location was superb. I had a very nice room with everything I needed. Breakfast was also great! I’d definitely go back.
Stayed in May 2024
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Reviewed: 19 May 2024
Christina
United States1 review7.0Good- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 5 nights
Need to be sure there are wash clothes. I called to get some and they brought me one, I then asked one of the cleaners and they didn't have any on their cart so hubby and I had to share.
Location is great.
Stayed in May 2024
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Reviewed: 19 May 2024
Keryn
Australia63 reviews3 helpful votes7.0“Good Location, great staff”- • Business trip
- • Family with young children
- • Cosy Single
- • Stayed 1 night
- • Submitted via mobile
My single room was very expensive for the size, not much cheaper than my friends extra large double room with lovely view. I ordered a room service pizza, which was dreadful.
Great location, and the staff were extremely helpful and friendly
Stayed in May 2024
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Reviewed: 18 May 2024
Alison
United Kingdom38 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Expensive
Great location
Stayed in May 2024
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Reviewed: 18 May 2024
Giovanni
France4 reviews9.0Superb- • Leisure trip
- • Group
- • Cosy Double
- • Stayed 1 night
- • Submitted via mobile
The elevators - long wait time. We were on the 6th floor.
Everything was great and clean. We got the cozy room and it’s great value.
Stayed in May 2024
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Reviewed: 18 May 2024
Yvonne
United Kingdom3 reviews8.0“Great location, clean and sizeable room”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Great location and good sized room.
Stayed in May 2024
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Reviewed: 18 May 2024
Siobhn
Ireland40 reviews5 helpful votes9.0Superb- • Leisure trip
- • Group
- • Cosy Single
- • Stayed 2 nights
Good location. Clean. Quiet but near everything. Room had everything you needed.
Stayed in May 2024
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Reviewed: 18 May 2024
Henrik
Denmark1 review7.0“smalle rooms, pricy, but great location”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
to much noise in the breakfeast area
Stayed in April 2024
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Reviewed: 18 May 2024
David
United Kingdom1 review8.0“Perfect what what I was after for participating in the London Marathon. Ticked all the boxes.”- • Leisure trip
- • Solo traveller
- • Cosy Single
- • Stayed 1 night
- • Submitted via mobile
Great location. Great selection for breakfast. Very helpful and friendly staff. Is in the list of hotels I will stay in again for sure.
Stayed in April 2024
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Reviewed: 18 May 2024
Janice
United Kingdom28 reviews3 helpful votes8.0“good location, helpful staff”- • Leisure trip
- • Solo traveller
- • Superior Single Room
- • Stayed 5 nights
You get what you pay for so I wasn't expecting the Ritz. My only bugbear is that you only get three hangers in the wardrobe and I now take some of my own from home which is a bit of a pain but everything else was fine
The location is great for business or pleasure, Covent Garden behind the hotel and a shortish walk to the Embankment from the front of the hotel. An easy walk to Charing Cross for the tube. Breakfast was varied and good, plenty of choice. The staff were polite, helpful and friendly. I have stayed at this hotel before so I knew what to expect, I will stay here again
Stayed in May 2024
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Reviewed: 18 May 2024
Deanna
United States26 reviews16 helpful votes9.0“Good Location, Greak Breakfast, Horrible Room Service”- • Leisure trip
- • Family with young children
- • Cosy Double
- • Stayed 3 nights
- • Submitted via mobile
This was my second stay at the Strand and was looking forward to my second time especially for those days when I want a break and to order room service. Room service the first time around was exceptional several months ago - chef made dishes. Now the menu changed and is similar to that of a kebab shop. We ordered chips and we got a container of styrofoam that was clearly nuked in the microwave and badly melted. I sent it back - refusing to let my child eat it. This is such a departure from the classy menu they had previously. I spoke to management who said they now contracted out room service. Honestly the menu had nothing to desire on it. This is sad as I had a memorable meal previously via room service so memorable that I booked their hotel again. You are in the heart of London with plenty of restaurants around but for people with children, young children especially it was highly inconvenient.
The property is perfectly situated in London - in walking distance you have the Covent Garden Market and across the street the infamous “Savoy” which has a great afternoon tea. The breakfast was great.
Stayed in March 2024
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Reviewed: 16 May 2024
Shobina
United Kingdom10 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Superior Single Room
- • Stayed 1 night
excellent location, nice room, air conditioning House Keeping were very good
Stayed in May 2024
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Reviewed: 16 May 2024
Katie
United Kingdom3 reviews8.0“Very nice”- • Leisure trip
- • Couple
- • Cosy Double
- • Stayed 1 night
- • Submitted via mobile
Nothing
Location
Stayed in May 2024
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Reviewed: 16 May 2024
Kristine
Indonesia4 reviews1 helpful vote8.0Very good- • Business trip
- • Couple
- • Cosy Single
- • Stayed 1 night
- • Submitted via mobile
Water for shower is running very small
Clean
Stayed in April 2024
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Reviewed: 16 May 2024
Mykyta
Ukraine17 reviews8.0Very good- • Business trip
- • Solo traveller
- • Superior Single Room
- • Stayed 4 nights
- • Submitted via mobile
Room was super small
Location is superb, great staff, clean & cozy room
Stayed in May 2024
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Reviewed: 15 May 2024
Karen
United Kingdom1 review9.0“Good few days sightseeing in London, based at Strand Palace which was central to where we wanted to be, with comfy, clea”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing to dislike.
Primarily the location.
Stayed in April 2024
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Reviewed: 15 May 2024
Stan
Canada2 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 3 nights
No refrigerator
Location
Stayed in April 2024
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Reviewed: 15 May 2024
Martin
United Kingdom62 reviews3 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Cosy Single
- • Stayed 1 night
Excellent location , good bus service to Victoria and a good breakfast in a big area .
Stayed in May 2024
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Reviewed: 15 May 2024
Pj
United Kingdom5 reviews1 helpful vote8.0“Enjoyed the facility but completely distraught with reception staff!”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Reception staff were dreadful Apparently our booking through booking.com (and all paid up front before arrival as seen in my account!) did not align with the hotel system. I was made to feel very ‘wrong’ until I produced the email from Strand Palace welcoming me with correct details. But still the reception staff told me ‘ I was wrong’. I felt like a ‘criminal’ and was deeply upset. Wrong rooms were given to family who arrived at different times. We were invited to Buckingham Palace for presentation of an award and tea with Prince Edward which we had been obviously very excited and proud about. Unfortunately my daughter left her phone in her room but her key card ( which she had been given by the hotel) was the wrong room card. She was unable to get into her room. She is 23 and her phone is part of her life also with a camera. She was unable to get this. She does now not have photos of her special event due to The Strand Palace Hotel reception who would not give her a key. She was tearful and upset…….. I was very very disappointed for her. I too was upset…… To say I am furious with the hotel …. On return from the event we again had Reception room key issues! Still the hotel system was wrong. We were told to contact Booking.com and we did who were more than helpful and liaised with Strand Palace who after that were pleasant to my daughter I was too tearful to speak to Reception after that. Would I return to Strand Palace Hotel again. Well I would like to but their reception staff have left a very unpleasant mark on me. I have stayed before and live everything about it. The rooms are a bit of a walk and I have just recovered from knee replacement surgery so I found having to keep going back to reception when our issued keys didn’t work also very annoying. If the hotel is affiliated with booking.com why do the systems not align. I am also a hotel member but when I contacted you direct the ‘only few rooms available for our dates’ were £131.00 more.
Very good breakfast A bit of a wait to be given a table But excellent choice when seated. Made our stay even better
Stayed in May 2024
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Reviewed: 15 May 2024
Rachel
United Kingdom4 reviews8.0Very good- • Business trip
- • Solo traveller
- • Cosy Double
- • Stayed 1 night
- • Submitted via mobile
Great location. Good selection of rooms.
Stayed in May 2024
-
Reviewed: 15 May 2024
Inbal
Israel4 reviews8.0“great hotel excelent location”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 5 nights
the elevator small and alow. was a bit busy in the morning
the location was amazing/. close by foot and to the buses and underground. nice room. not too small. nice brekfest. though some salad would have be nice.
Stayed in May 2024
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Reviewed: 14 May 2024
Patricia
United States2 reviews9.0“My perfect long weekend in London.”- • Leisure trip
- • Solo traveller
- • Cosy Single
- • Stayed 3 nights
- • Submitted via mobile
The elevators could have better timing
I enjoyed every moment of my stay at the Palace. The location was convenient to everything walking or public transportation. The size was comfortable not overwhelming. The food was very good. The Gin Palace was the perfect spot for the gin and tonic. The staff made me feel extra special and wanted to make sure I got what I wanted. My room was a small bedroom with a most comfortable bed. The bathroom was lovely with nice products for my hair and shower.
Stayed in May 2024
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Reviewed: 14 May 2024
Chloe
United Kingdom8 reviews8.0“Lovely hotel, clean and great location”- • Leisure trip
- • Family with young children
- • Cosy Double
- • Stayed 1 night
- • Submitted via mobile
Could do with updating to smart tvs
Brilliant location for the west end!
Stayed in April 2024
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