The kitchen was very basic and shared. The accommodation was shabby, the nearest other tenant had loud music late into the night. We had a ground floor flat with no view.

Close to cliffs for access to path

Stayed in September 2023

Had to wait 20 minutes to get the key, despite calling 30 minutes before arrival, then being asked to call again 10 minutes before arrival (which we did). Numerous calls after arrival were ignored - finally were asked next door a and were taken to our accommodation where a member of staff was eventually located. No bulb in main light, unironed bedding, dirty bathroom with one towel hanging over shower door - which didn't look clean so we used our own. Toiletries leftovers from previous occupants, mould in bathroom, lounge window does not close and windowsill filthy, plumbing questionable. Felt every spring in the mattress - a really uncomfortable night.

The location was excellent.. Very hot water available

Stayed in August 2023

Dirty rooms. Some appalling DIY with the electrics. There were 2 places in the bathroom where a thick metal(?) wire sticks up a few millimetres out of the floor - I only found out when I trod on them in bare feet.

Safe, on-site parking. Location is 1 minute from the ferry terminal.

Stayed in August 2023

Very run down property, no main bedroom light, plumbing barely taking wastewater away. Definitely wouldn’t recommend. On the plus side the woman that greeted me (Harata) was very pleasant and we enjoyed a lengthy chat.

Great location

Stayed in July 2023

The shower was not usable gone of food in the fridge and cupboards gaps in doors. Fire exit signs covered no lighting into the property. Also says no pets but someone had a pet dog barking at early hours. Tv was off the wall when we arrived. We popped to the town came back a woman is the room closing the shutters when our stuff was in room felt uncomfortable. Not the best night away we have had couldn’t sleep as to much banging of doors front door always open.

Staff was nice. Location wouldn’t be bad although traffic was an issue because of the port.

Stayed in March 2024

After phoning twice we still waited an hour to be let in. Took into different address than the one listed. Not what I paid for. Dirty, no towels, no wifi, kitchen not finished, bathroom terrible the list goes on.

Stayed in September 2023

Ground floor and comfy

Stayed in August 2023

We were flooded out when the ceiling broke open in an area and water came pouring in , it also smelt bad when that happened . It was not clean Very thick dust on And around skirtings and radiator Windows so dirty we could not see out of them . The manager said he would speak to the owner to refund our money for the 4 days but have yet to hear anything back .Had to move to another place of course although he did offer us another room . By that time I had booked elsewhere!

Stayed in July 2023

We never ended up staying the night due to how unsafe it felt there and how uncomfortable it was. We stayed 1 hour before phoning and staying at travel lodge

The location is as fantastic.

Stayed in July 2023

Do not book into this hotel if you can call it that! The room above started leaking water in my room at midnight and was told to leave the hotel as there was no more rooms left.the manager didn't help me to find an other hotel.2 weeks has passed and I still haven't received my refund and they won't answer the phone to me. The hotel was also dirty,the toilet had been used and not flushed before I arrived.the pat test's on the electric items in the room was over 6 months out of date. I was scubadiving the next day but had to go home that night as I couldn't find an other hotel that late so I missed the dive.the owners do not care at all.

Stayed in February 2023

No answer, no help, not room, had to find another hotel. left waiting outside on my own for 3 hours and still no call back. have opened a complaint with Booking.com DO NOT BOOK THIS LOCATION!!!!!!!!!!!!

DO NOT BOOK THIS LOCATION!!!!!!!!!!!!

Stayed in February 2023

As we never actually got to stay in the property, I cannot really review it fairly. We rang up 30 mins before arrival as instructed to discover they had no trace of our booking. Fortunately we managed to book into the Travelodge in Dover instead. Bill, who I spoke to said he could possibly offer a cash refund immediately, but I said to do it via Booking.com and he said it should take 24 - 48 hours to be back in my account. However, 2 weeks and several e-mails later, I have only now got the money back. It is a shame it didn't work out as it looked exactly what we wanted, location and accommodation-wise, but I don't think I would risk booking it again sadly.

Stayed in December 2022

Not having a room we had paid for. What we did see of the building looked terrible - dirty, full bin bags in the corridors, filthy, wash basin removed from wall and on the bathroom floor, junk left around, health and safety concerns. The property is described on the site as 'new property ', it is not. It would appear to be the same property as two others on booking.com, marketed under different names, both with awful reviews. It seems to be a shared building of privately rented bedsits, housing families long term.

Nothing, there was no one on reception and we couldn't get access to the property. Waited over an hour, phoned owner repeatedly but it just went to voicemail. With no prospect of getting access to the room we had paid for in advance we eventually had to leave and booked into their Premier Inn just across the road.

Stayed in October 2022

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Stayed in September 2023

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Stayed in February 2024

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Stayed in September 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in November 2022

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Stayed in August 2023

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Stayed in July 2023

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Stayed in December 2022