dated rooms and overall needs remodernisation

location was very good indeed parking fantastic food menu was good

Stayed in July 2023

We were in a small room with a bathroom with a slanted floor which when wet felt that we were going to slip over. My husband knocked his head on the shower ceiling as it was so small in the eaves of the building and the stairs weee narrow up to the room. We saw other rooms on the floor below that looked like they weee a good size and more up to date. The bed was small. We are not big people luckily but I struggles to sleep through the night as it seemed smaller than a regular double bed.

It was in the centre of Hitchin close to everything. We were warmly welcomed by a member is staff who helped us up the stairs with our case.

Stayed in July 2023

The noise of the town , people out in the street and the bars across the rd from our window .

It’s was in the town

Stayed in July 2023

Very noisy street. No toiletries but was given them when I found a cleaner.

Clean, accommodating

Stayed in June 2023

Didn't realise - as an old coaching inn - there is no lift. We were on the third floor and carrying suitcases up very narrow steps was difficult. Also, all our party are in their 70s, so simply walking up and down stairs all the time was difficult and tiring.

Very friendly staff who quickly rectified a couple of problems we experienced.

Stayed in July 2023

The hotel rooms are very old and shabby, the shower was the smallest I have ever seen.

Friendly staff and location

Stayed in July 2023

The chemical used to clean the room stayed in for over 12 hrs giving me migraine despite having left window open and using plenty of my perfume. The staff were funny and friendly. Would appreciate avoidance in use of profanity in conversation as not everyone is comfortable with it.

Location in the middle of town.

Stayed in July 2023

The rooms need updating, carpets clean but stained and Rubber skirting boards peeling

Staff were lovely, and breakfast was great

Stayed in July 2023

Cramped shower with a base that nearly overflowed. The paintwork in the hotel is shabby. Very noisy location with restaurants and late revellers

Friendly and helpful staff

Stayed in July 2023

Could have been cleaner. The shower had grimey walls.

Friendly staff and big room.

Stayed in July 2023

Staff forgot to get our hotel parking sanctioned with the private company running the parking and we ended up receiving a £100 fixed penalty notice! Was eventually sorted.

Staff were friendly and helpful. Good breakfast.

Stayed in June 2023

Shower head was damaged so not working properly. Needed to ask for a hairdryer and 2nd towel. No phone in the room to contact reception.

Location and car park

Stayed in July 2023

Shower was only warm, hose too short so it kinked when you used the shower uncomfortable bed,

Central to town

Stayed in July 2023

the whole place needs painted and in need of repairs,male toilets in bar area disgusting ,pillows and mattress badly stained,with no pillow or mattress protectors,stayed for 4 days not once was the room cleaned or bed made , asked maid to clean bathroom she handed us small towel to put on floor,bin never emptied,moved room on last day which seemed a lot cleaner and fresher,but tried to have a shower and it didn’t work , reported it to staff they checked it out said it’s only new but couldn’t get it to work,carpets need cleaned or replaced, and the flooring under carpets makes you feel unbalanced as it must need replaced ,rooms were very hot could only open window 4 inches , but did get a fan that helped,

location,breakfast,staff where friendly

Stayed in June 2023

The room could have benefited from a little bit of tlc but ok for our needs.

Allowed to check in early as we were attending a funeral just after midday Excellent breakfast

Stayed in June 2023

Limited parking and directly outside of the bedrooms.

Rustic charm with incredible staff and reasonably priced food. Good selection of gluten free food and even had gluten free Old Speckled Hen.

Stayed in May 2023

Carpet smelt so strong of think was Carpet shake and vac .know clean but for Asthma suffers like my partner not so good .....We wasn't told about a private party when we booked and that went on for so long way alter Midnight.and music was deafning .So hot in room . couldn't have windows open as noise drown TV out ..No lift .so awkward for my partner as uses a stick to walk with .but we did know no lift when we booked but Hotel was a good price so we chanced it .and staff Excellent carried our cases up for us .. Only 2 sachets of milk provided.Small car park . Down a ramp .akward to get out of when other car park to office building full and delivery big lorry arrives ... Breakfast wasn't the best .and same evening meal .We not fussy .but really wasn't good .We went in town for our meals after first day .. Bedroom small .but cosy .nice to look out and see our car in car park . especially when crowded party on .people drunk around cars .

I was born in Hitchin .so chose it because it was right in middle of the town ....and so we could meet up with friends .Good size shower room ..Cosy ..No lift so staff Excellent carried cases up for us .Staff gave us more milk as only 2 provided . Fan was in room which was lovely to have as weather turned really warm .

Stayed in May 2023

Arrived at 8.45pm as the M1 was closed. The restaurant was supposed to be open until 9.00pm but would take an order

Stayed in June 2023

The toilet in the bathroom wasn't cleaned. And the tea and coffee was not restocked in the room.

The bed was comfortable. And we appreciated the fan in the room.

Stayed in June 2023

No shower only bath , dead flys in room , room not that clean, toilet was loose

In centre of Hitchen

Stayed in June 2023

there was a constant buzzing noise all night ( not the extractor fan ) which made sleeping very difficult

it was clean and in good order

Stayed in June 2023

Bathroom was very worn out. The windows didn't open well during 30c weather. Loud outside during a saturday night.

The check in was fast. The bed was clean and comfotable. The location was great

Stayed in June 2023

no fresh milk available first morning staff had to go out to the shops, breakfast on 2nd morning was overcooked

clean room, friendly and polite staff

Stayed in June 2023

Hitchen is a lovely old market town. All The staff very very friendly and helpful.

The hotel is in a beautiful area. The breakfast wasn’t good, evening meal was ok. However there are plenty of places to eat all with in walking distance. We didn’t sleep well due to other very noisy guests. Not the hotels fault though but left exhausted after a two night stay.

Stayed in June 2023

great location centre of hitchin comfortable clean room

Stayed in May 2023