Maritime Quarter, Swansea, SA1 3SS, United Kingdom
#5 of 21 hotels in Swansea
Guests' ChoiceBased on 831 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
9.3
Value for money
8.2
Free WiFi
8.2
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End of dialog contentReviewed: 15 January 2024
Christopher
United KingdomI was disappointed not to be put in a sea facing room despite my request and assurance that this would be possible. Otherwise, a good hotel.
Stayed in January 2024
Reviewed: 15 January 2024
Rogers
United KingdomThe bar menu was the only option as the restaurant was closed but the bar menu seemed quite limited in choice. That said the food I ordered was nice.
Staff were all so friendly and welcoming, the breakfast set up was really easy and food was good. Room was absolutely fine and comfortable. Plenty of parking space available. The bar had a good choice of drinks.
Stayed in December 2023
Reviewed: 15 January 2024
Paul
United KingdomTV in the room did not work and shower did not stop dripping
Stayed in January 2024
Reviewed: 14 January 2024
Carole
United KingdomA little bit tired
Close to Swansea arena
Stayed in January 2024
Reviewed: 10 January 2024
Alan
United KingdomI cannot fault this hotel with its superb staff and cleanliness!
The room was super! The bed especially!! Breakfast was excellent with the chef providing the most wonderful omelettes The staff were all caring and friendly........especially Maria! The location at the marina was within many nice places to eat.
Stayed in January 2024
Reviewed: 8 January 2024
Moreblessing
ZimbabweThe carpets in the rooms are dirty
Location
Stayed in January 2024
Reviewed: 8 January 2024
Robert
United KingdomNothing
Clean, comfortable and good value
Stayed in January 2024
Reviewed: 8 January 2024
Donna
United KingdomNothing
Excellent check in arrived early only expecting to leave the car but the lovely gentleman on the desk checked an managed to book us in a few hours early Location fab, rooms clean an tidy with a lovely sea view also got to leave the car 2 days for The 5 pound fee fab
Stayed in January 2024
Reviewed: 6 January 2024
Jenny
United KingdomLocation was right on the water so great for sea views if you are after them.
Stayed in November 2023
Reviewed: 2 January 2024
David
United KingdomA lot of cobwebs on the ceiling in the room that paid extra for if I had seen it early on I would have complained
Hotel was in a nice spot 5 minutes from city center
Stayed in December 2023
Reviewed: 30 December 2023
John
United KingdomEvening meal expensive not a great selection
Location
Stayed in December 2023
Reviewed: 29 December 2023
Rohit
United Kingdomvariations in the daily breakfast menu would have been better
Stayed in December 2023
Reviewed: 26 December 2023
Rob
United KingdomRooms getting a little tiered
Excellent location & first class staff.
Stayed in November 2023
Reviewed: 18 December 2023
Caroline
United KingdomEverything was good.
nice room, great view of the sea and a lovely breakfast
Stayed in December 2023
Reviewed: 18 December 2023
Karen
AustraliaPerhaps an updated room
Location was good
Stayed in November 2023
Reviewed: 17 December 2023
Katherine
United KingdomThe bed wasn't the most comfortable.
This hotel is great! Lovely rooms, tasty breakfast with loads of choice and the staff were super friendly and helpful.
Stayed in December 2023
Reviewed: 16 December 2023
David
United KingdomNothing everything was very good
Received a room upgrade with 2 double beds and a marina view. Expectations fully met
Stayed in December 2023
Reviewed: 14 December 2023
Joanna
United KingdomI was cold in the night and had to call for additional blankets which weren’t in my room
Location and view out to sea
Stayed in November 2023
Reviewed: 14 December 2023
Richard
United KingdomHotel was expensive, especially the bar. We are talking London prices, £7.50 for pint is excessive.
The hotel was in a great location and staff were really friendly. Room was great, comfy beds and great bathroom.
Stayed in December 2023
Reviewed: 10 December 2023
Sarah
United KingdomVery convenient for town centre at a lovely marina close by
Stayed in November 2023
Reviewed: 9 December 2023
Cameron
United KingdomThe reception staff could do with abit more customer service
Everything was spot on except for a faulty lights the reception staff did not thank for stay or even say anything when left just ignored us
Stayed in December 2023
Reviewed: 6 December 2023
Carly
United KingdomA handful of staff were exceptional, including reception -and the lady who seemed to be managing front of house. Scores without a doubt would be lower if not for them :)
Comfy beds. Good toiletries. Great hot & cold breakfast selection.
Stayed in December 2023
Reviewed: 4 December 2023
Mike
United KingdomVery happy overall not looking for improvement
Excellent location Breakfast very good inc the service received
Stayed in December 2023
Reviewed: 4 December 2023
Tony
United KingdomAs vegetarians we really shouldn't have to ask for an alternative to what was readily available to others, and then only to be given one sausage each! The rest of the breakfast was fine. Not sure how the hotel can justify the price of their snacks £2 for a bag of crisps and £2.50 for a small chocolate bar. Felt somewhat ripped off when the same crisps cost 90p in the supermarket.
Despite booking through Booking.com the hotel couldn't find our booking. The hotel however dealt with it in a very professional and friendly way and even upgraded us. Bed was very comfortable and the hotel was very clean albeit a little dated.
Stayed in November 2023
Reviewed: 4 December 2023
Jan
United KingdomRoom was by lift, ok the first night but second night it was quite noisy
Staff excellent - very friendly and helpful. Very convenient location for town, bus station and grand theatre.
Stayed in December 2023
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