Roker Terrace, Sunderland, SR6 9ND, United Kingdom
#6 of 6 hotels in Sunderland
Guests' ChoiceBased on 2368 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
9.2
Facilities
8.1
Staff
8.8
Value for money
8.0
Free WiFi
8.1
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End of dialog contentReviewed: 17 December 2023
Elaine
United KingdomRoom far too hot. Could not be turned down. Very uncomfortable nights sleep
Great facilities. Well equipped rooms
Stayed in December 2023
Reviewed: 17 December 2023
Danny
United KingdomThe location was brilliant, the rooms were very comfortable as were the beds.
Stayed in December 2023
Reviewed: 17 December 2023
Laura
United KingdomRoom small with lots of furniture , could have been a better layout. Uncomfortable bed so poor nights sleep
Location excellent for what we needed,
Stayed in December 2023
Reviewed: 16 December 2023
Aileen
United KingdomRoom was too hot & quite small
Location
Stayed in November 2023
Reviewed: 15 December 2023
Elaine
United KingdomThe bedroom was way too hot, we couldn't open any window, or turn of the heating as the dials were stuck. as a result it was uncomfortable.
The room was lovely furniture and decor unusual striking even but very comfortable , the bathroom was huge.
Stayed in October 2023
Reviewed: 14 December 2023
Sarah
United KingdomDated room, really small space. Hotel staff came in the room with no warning
Location
Stayed in December 2023
Reviewed: 14 December 2023
David
United KingdomThe room was small and so was the bed in it but it was what we booked so no surprises. The room was comfortable for our needs but the shower was a little lively - the shower head flew back easily flooding the bathroom. The heated towel rail didn't appear to work either, the towels were soaked mopping up the flooded bathroom. Breakfast was lovely and plentiful - just what you need after a boozy wedding the night before. The bar and staff were all lovely.
Stayed in November 2023
Reviewed: 14 December 2023
Mark
United KingdomWiFi was really poor. Lack of curtain / blinds in the bathroom was a bit weird. Clouded glass, but a real sense of a lack of privacy.
Location, nice modern rooms / bar area
Stayed in December 2023
Reviewed: 10 December 2023
Darren
United KingdomVery hot in the room (too hot ) couldn't find a way to lower the temperature. Very loud music coming into the room from the bar downstairs. I could barely hear the TV in the room. Good job I didn't need an early night
Very clean and tidy,
Stayed in December 2023
Reviewed: 10 December 2023
Douglas
United KingdomLocation
Stayed in December 2023
Reviewed: 7 December 2023
Mick
United KingdomCold rooms not prepared as such a cold snowy night. Towel rails cold not turned on
Great bar and restaurant. Saturday evening DJ good atmosphere
Stayed in December 2023
Reviewed: 6 December 2023
Susan
United KingdomToo hot in room. No hot water for bath shower was too hot had to wash hair in sink.
Location good. Breakfast very nice
Stayed in December 2023
Reviewed: 4 December 2023
Zoe
United KingdomOur room was right above the music. We had to have the telly on high as there was a wedding party below us and we could just hear that
I absolutely love this place. The hotel is lovely. The bar area is brilliant. Busy with a DJ on. The Italian next door is superb and there’s plenty of other restaurants and cafès nearby
Stayed in December 2023
Reviewed: 2 December 2023
Jacqueline
United KingdomA bit of a trek to the room at number 140 but no real problem.
The function we attended was great ,the room was ok but the view at breakfast was spectacular a snow storm over the harbour.
Stayed in December 2023
Reviewed: 30 November 2023
Thomas
United KingdomSlow service at bar in six soldier suite ,need more staff !!
Great executive double room , sea view, large room very comfortable bed & pillows . Function room had great xmas feel ,one of best meals we've had on a xmas night out ,great band .
Stayed in November 2023
Reviewed: 28 November 2023
Sue
United KingdomWe had a room in the basement which was a bit noisy
friendy staff, good food, well run hotel
Stayed in November 2023
Reviewed: 27 November 2023
Davivd
United KingdomWe was disappointed with the view from our room with the metal ladders in the window and felt like we were in the basement.
Location was good and the breakfast was pretty good plenty of choices
Stayed in November 2023
Reviewed: 26 November 2023
Mcbrien
United KingdomNo lifts!
Old, but well maintained
Stayed in November 2023
Reviewed: 21 November 2023
Sandra
United KingdomThe room no 117 have a very sloped floor that made you think you were falling out of the bed
I have stayed here many times, usually excellent
Stayed in November 2023
Reviewed: 20 November 2023
David
United KingdomRoom was to hot.
Friendly staff.
Stayed in November 2023
Reviewed: 19 November 2023
Jacqueline
United KingdomPillows not too comfortable, too soft & flat, no support. Definitely don't like the new policy of holding £50 on ourdebit cars then waiting 5 day's to return it back to our account. Wasn't explained clearly on check in 🤨
Friendly welcome, lovely room with sea view, immaculately clean, nice breakfast choices.
Stayed in November 2023
Reviewed: 19 November 2023
Jamie
United KingdomGreat location and very friendly staff
Stayed in November 2023
Reviewed: 18 November 2023
Katie
United KingdomKey entry to the room was a bit difficult. Carpet was a bit dirty.
Room was big, staff were friendly. Food was good. So close to the seaside. Underrated location.
Stayed in November 2023
Reviewed: 18 November 2023
Kathleen
United KingdomEvery thing was fine.
Very good I stayed for a wedding good location great venue.
Stayed in November 2023
Reviewed: 17 November 2023
Sandra
United KingdomBathroom had issues with drainage, warm water from cold tap and toilet dripping. Woken by very noisy people during the night and no number available to call reception. Very disappointed
Staff were friendly and bed comfortable
Stayed in November 2023
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