Continental breakfast was excellent but it felt odd not to have a cooked option in a 5 star hotel

Original - did not feel like a chain

Stayed in May 2024

The cooked breakfast was too small, poor value for the cost.

Very friendly and inviting staff

Stayed in May 2024

Bed Mattress is found not very comfortable, at least for me. The window was disabled for opening completely through stoppers. No enough air circulation. This may force to rely on AC in summer.

Staff is amazing, welcoming & complementary. super clean, breakfast is rated 7-8 out of 10.

Stayed in May 2024

I do not like that they asked to type the credit card number manually, it is not a secured method. It should’ve been only through the card machine. Although they charged the payment through the card machine, they insisted to type the full number! I also asked for full a receipt, but they did not send it to me. The room was clean, but I found weird insects in the shower. Not recommended if you have luggage, there are many stairs and the rooms are tiny. For many times I passed to the cafe and did not find anyone there in charge. Not sure how it is a 5* hotel, it is decent but not a value for money.

The lobby is nice with a good location. Complementary drinks and breakfast. The AC works very well!

Stayed in May 2024

There must be an issue with the drainage as if the bathroom door was left open, an awful sewage smell lingered through the room.

Great location, excellent service, fantastic stay.

Stayed in May 2024

Had to pay £15 for anything hot and no alternatives for dairy allergy in yogurts which when paying that amount I would have expected.

Stayed in May 2024

Not much but access to shower needed a certain amount of contortion

Lovely converted townhouse, great location and simple but tasty breakfast

Stayed in April 2024

The room was quite tiny, which made it feel a bit cramped. Also, I was frequently disturbed by sounds from the hallway, particularly people walking past.

Firstly, the location was great. The bed was incredibly comfortable, and I appreciated the Elemis cosmetics provided in the room. The staff were also exceptionally pleasant and accommodating, which made my time there even more enjoyable. Plus, after coming from a chilly hotel, it was a relief to find this one pleasantly warm.

Stayed in April 2024

Breakfast

Nice location and atmosphere.

Stayed in April 2024

The quality of the food.

The staff were: very helpful. and friendly.

Stayed in April 2024

A lift ! But, to be fair we were allocated a room on the ground floor - which was thankfully available. The bathroom was very tight. A little thing - there was no side table near the bed on the left-hand side, probably because the cupboard doors would not open.

Staff were friendly, helpful and professional. Room was a little small, but clean and comfortable. The small bar and courtyard area were also very pleasant, as were the lounges.

Stayed in April 2024

The lack of a lift was not very convenient but the staff did their best (i.e. carrying bags up and down) to accommodate. We are older but very active so not really a problem for us but I can see how if would be for older or more physically limited guests. Our room was a little smaller than we hoped but not problematically so.

Such an exceptional staff at all levels! Warm welcoming and focused on addressing every need! We would come back for the staff experience alone! Fantastic location!

Stayed in April 2024

Beds are not comfortable. Need updating. Due to the conversion of the property there are a lot of doors, not soft closing so other guests and staff walking around will disturb you with slamming doors.

Great location.

Stayed in April 2024

Very small room

Nice breakfast , good location, friendly staff

Stayed in March 2024

For the price (I got a very discounted rate but the usual prices are much higher!) I would expect better breakfast options to be included than just continental. The pastries were a bit stale (or perhaps just low quality) and they didn't even seem to have yoghurt. I would ideally want to see even simple eggs on toast or a bacon/sausage sandwich in there as options.

Beautiful design and perfect location. I slept really well so the bed must have been comfortable and the staff were very pleasant.

Stayed in April 2024

The location of the hotel was easy to access main London attractions. The room was very nice, comfy bed and the staff were very helpful.

Stayed in April 2024

Food is a real problem in the hotel. Breakfast has a very limited choice of savoury options (mainly bread and salami and cheese-no vegetables, nothing warm). You can order English breakfast for an extra £15/pp. There is a good selection of sweet pastry and fresh fruit though. The bar has a good selection of wines and drinks. The choice of dishes form the menu- unfortunately I wouldn't give it 3 starts. I ordered quiche Lorraine and a young potatoe salad with mayonesse- the quiche was warmed up in the oven but from the packet- completely blunt. Potatoe salad cold, just taken out of a fridge. I had funny sensations with my stomach after this meal and it did not make my journey home comfortable. Would not eat in that hotel ever again.

I stayed one night in a single room and it was great. I asked for a quiet room and I have got one overlooking the back yard. One thing: the windows were really dirty, in 5 star hotel this is frankly not acceptable. The bed was comfy, the room and bathroom spotlessly clean. The room was a good size single room with all the facilities in place. The stuff is a credit to that place- nice, polite and helpful. Could not fault them in anything.

Stayed in March 2024

No spare blanket and duvet thin. Toiletries not aromatherapy as described.

Location, breakfast, size of room, decor.

Stayed in April 2024

Very small rooms

Great location and lovely breakfast

Stayed in March 2024

Over heated

Great location in Bloomsbury. Short walk to West End, shops, restaurants, bars. Chic interior. Excellent breakfast included. Helpful staff.

Stayed in March 2024

The room we had for our first night was tiny and on the top floor with a minute shower room. There were also fifty nine steps which we both found tiring (we are both in our 70s). We asked to move the following morning and had a room about 3 times the floor area and on the ground floor.

Superb location close to the British Museum and walking distance from King's Cross and Euston stations. Very friendly and efficient staff. Good breakfast although extra cost for a cooked breakfast if required. Great coffee and good fruit juices. Our second room was lovely, large with decent sized bathroom with good powerful shower. The beds in both the rooms were very comfortable.

Stayed in January 2024

You’re really paying for location here. The hotel is nice but it’s not in any way a 5 stars hotel. If you stay here just be prepared for stairs… loads of them to access the top floors and no lifts.

Location - this is a nice small hotel in the city centre, near tube stations. The hotel is well decorated, staff is lovely. Rooms are small but comfortable. Breakfast is basic continental with fresh products and you can pay more if you’d like the English breakfast… but don’t expect any mimosas or fancy options.

Stayed in March 2024

Would have liked a desk in the room.

Stayed in March 2024

No lift/elevator which some might not like but didn’t bother us.

Very friendly staff and great location for walking into the west end. Some people might not like the lack of a lift if they’re on a higher floor but didn’t bother us. Really nice dining room, bar and rear garden.

Stayed in March 2024