nothing

All

Stayed in August 2023

The TV didn't work in room 104 told manager she was excellent got us a TV the hotel was full she explained that if it wasn't she would have but us in another room which was nice if her will stay again

The room was nice the location good the price good stayed for my husband's birthday

Stayed in August 2023

No fruit on the breakfast menu. However, I have no other criticisms.

Staff were friendly and helpful. The character of the hotel and condition were excellent and important historically. The room was beautiful and the bathroom was up to the best international standard. I had one of the best dinners I had experienced in years.

Stayed in August 2023

We had requested a ground floor room with a dog bowl when we booked a few weeks in advance. However, we were given a 2nd floor room with a tiny bowl (about the size of a mug!) which didn't suit our needs.

The staff were all very welcoming and friendly, and the furnishings (including the 4 poster bed!) were very comfortable- and all at a very reasonable price!

Stayed in August 2023

The temperature in the top floor rooms, the last three stays, has been very hot and uncomfortable. The fans aren’t the best, and there’s not much air to circulate in a grade listed property. The room, the last time I stayed, smelt like the former guest which wasn’t great. But, I do love the hotel and I’ll continue to stay! But, buy some decent fans for the summer months and open that window well in advance of the next guest staying.

I stay here quite regularly for work and I’m never disappointed. The new owners have invested and that investment is slowing making its way throughout the hotel. The ground floor facilities are superb. The rooms are well decorated and the beds comfortable.

Stayed in July 2023

Although our room was spacious with the most comfortable bed there were scuff marks on the doors and walls. A spot light was hanging down from the ceiling and no slip mat was provided in the shower. I nearly slipped over twice.

Stayed in August 2023

I don’t like to moan but cobwebs lots & large above the bed shower floor not safe when wet after a shower the floor didn’t dry out. Large chips/ holes in the wall

Location , hotel communications & the towels

Stayed in August 2023

Really liked the old style of the hotel itself. Loads of character.

Stayed in August 2023

Restaurant closed Sunday evening

Delightfully old-fashioned decor

Stayed in August 2023

Unfortunately I had expressed a preference for an upper floor room, but had not expected a top floor room without availability of a lift! I am over 80!

Stayed in August 2023

Very little to dislike. The full English breakfast is good and filling, coffee and fruit juice too. The only criticism is the time taken. There was only one waitress, and she was unable to cope with taking orders and serving tables. Most people waited 10-15 minutes to order food and drinks and around 20 minutes for the order to be served. You could see people were becoming impatient. The waitress was, however, excellent and unfazed with the situation. I would assume it was down to staffing issues.

It is a lovely hotel with a great history. It isn't 5 stars, but neither is the price. The staff are helpful, polite, and efficient. The location is central, and so everything's within easy walking distance.

Stayed in August 2023

Our room was right on the top floor and despite the weather outside being quite warm but not unbearable, our bedroom turned into a sauna and no amount of fans could help it. That meant a sleepless night and sadly spoiled our stay there. You can definitely feel the age of this building with tired bathroom appliances, some of them needing some further maintenance. The room was relatively clean although the first impressions were spoiled when we found a dirty glass in the bathroom (full of toothpaste marks), a half eaten biscuit and some wrappers on the floor. The stay didn't exceed our expectations but we were not disappointed neither.

Lovely place, intriguing and full of history. The staff both at the reception and the restaurant/bar were lovely. The food (dinner and breakfast) was delicious! The coctails in the bar, were very reasonably priced and yummy! I loved the decor in the bar and lobby. The car park is close to the hotel and very reasonably priced.

Stayed in August 2023

Bar seems to close early

Great hotel? Will use again

Stayed in August 2023

service in the restaurant was too leisurely for me, probably fine if you're with colleagues or friends but sitting on my own, spending an hour to have breakfast ( which required the cooking of 2 eggs ) was tedious, so I didn't eat there again would be nice to have a desk suitable for a laptop

quiet, clean comfortable and right in the middle of town, very spacious room and nicely decorated and furnished helpful, friendly staff

Stayed in August 2023

Breakfast was really good and generous portions. Very good quality produce. Lovely historical building and tasteful decor. Room very comfortable and a good size. Staff lovely and very informative and attentive to needs.

Stayed in August 2023

Quality of breakfast food. Very squeaky wooden bed frame

Friendly and attentive Staff !

Stayed in August 2023

Good location friendly & helpful staff

Stayed in July 2023

Being old, lacked some modern features like air conditioning. Shower was poor on the top floor.

Beautiful historical building. Right in the middle of town.

Stayed in July 2023

A Lift

Breakfast very good as was the bedroom

Stayed in July 2023

Comfy bed, nice area, beautiful building. Close to good restaurants and shops. Parking a bonus.

Stayed in July 2023

That we could not eat in the upstairs banquet hall room on our stay on the Sunday or Monday due to another hall booking, so disappointing.

Staff friendly and accommodating on service. Sunday roast lunch was very good on pricing and portions. Breakfast was good but a little pricey. Pleasant outside seating area.

Stayed in July 2023

Decor was a bit tired and drab.

Very friendly staff. Great en suite shower. Bistro food was fantastic.

Stayed in July 2023

Room was very hot,enquired the provided fan on all night, cold water tap was leaking

Convenient in the middle of town

Stayed in July 2023

The room was a bit hot.

The history of the Inn.

Stayed in June 2023

Check in at reception didn't seem to know tourist areas to visit around Grantham. Which would be helpful to tourists

Both the hotel Staff and restaurant staff were very attentive and nothing was too much trouble, the service although it was busy, they know how to cope under pressure, the atmosphere was chilled just fantastic!!

Stayed in July 2023