Breakfast wasn't great. Only told about salmon running out when I went to order. Then ordered a breakfast sandwich to be told they had no brioche rolls. The egg inside was hard and overcooked and I had to ask for fresh ones. The bed was fairly hard and with 2 mattresses pushed together not the most comfortable to sleep on

Location was great, free parking, nice extra touches since we were there for our anniversary.

Stayed in March 2024

Everything was wonderful!

Fabulous last minute stay at this lovely hotel, which is brilliantly situated opposite the theatres near to the river. The room/bathroom was very luxurious with a very comfortable bed and pillows. The staff were really friendly and helpful. I'll definitely be back!

Stayed in March 2024

all perfect

excellent location just across the road from RSC and river

Stayed in February 2024

The accomodation, particularly the bathroom in our room, was a little bit tired.

Restaurant food was excellent and the staff friendly throughout the hotel. Room was clean and comfortable. Good location and very pleased there was a car park.

Stayed in March 2024

Beautiful, spacious room. Lovely breakfast. Friendy staff.

Stayed in March 2024

Nothing.

The room was perfect , breakfast and dinner perfect with good and friendly service

Stayed in March 2024

Nothing

Lovely hotel. Staff so friendly, helpful and efficient

Stayed in March 2024

The shower head was at a weird high angle. I had newly washed hair and didn’t want to get it wet so attempted to lower the shower. It came out if the holder I was unable to refit it properly..

I often stay here and was delighted that I was allocated the room I first stayed in several years ago with my husband who died last year. Happy memories. I had a view of the Swan theatre and the river. The bed is very comfortable. There was an issue with the shower over the bath but I was assured it would be put right. There are biscuits, apples, popcorn, hot chocolate, real coffee and various teas on the hospitality tray. Breakfast is excellent with a buffet offering French fruit including melon, and fresh pineapple, mixed seeds and flaked almonds as well as the usual cereal and dried fruit

Stayed in March 2024

Slight communication issue re dinner on Sunday, but not a problem due to location.

Comfortable room, friendly staff, great breakfast, fantastic location opposite Shakespeare Theatre

Stayed in February 2024

Breakfast was small. Never had half a black pudding ring, beans were in a very small pot and watery. Just underwhelming.

Room location were great

Stayed in March 2024

Room a little too warm. Tapping on the window to the street scared me in the night.

So close to the theatre, we just had to walk across the road! Lovely room with a big en-suite. Very clean and everything you could want. Loved the fresh milk in the fridge.

Stayed in February 2024

I wasn't able to open the bag of coffee with my hands. It needs scissors

The staff were all extremely friendly and helpful. The room is gorgeous bed comfortable location great

Stayed in February 2024

Nothing

Location is perfect. The staff are very friendly and exceptionally helpful. My room was lovely and the toiletries smell fantastic. It’s a very good comfortable hotel in an excellent location. Having parking available is a real bonus.

Stayed in February 2024

Juniper faced the road with people walking past so had to keep the blind drawn

Excellent breakfast, lovely comfy room and very friendly helpful staff

Stayed in February 2024

Service a bit slow at dinner but food lovely!!

Comfy bed Big room Personal service Breakfast / being served Food

Stayed in December 2023

Nothing.

Comfortable room, with huge bathroom! Very convenient for theatre. Friendly helpful staff.

Stayed in February 2024

The bathroom was a little tired and the bathroom sink didn't empty very quickly. The shower could have done with a steam clean especially in the corners. There are lots of stairs which didn't bother us but they might not be for everyone. Didn't notice if there were any rooms on the ground floor.

The property has an excellent location and the reception staff were very friendly. Large car park onsite and the breakfast was excellent. The room had all the facilities that you needed.

Stayed in February 2024

I have no grumbles other than it could have been emphasised how much important info there was in the welcome letter eg the WiFi password. Also a list of TV stations would have been useful.

Very comfortable room, quiet and well proportioned. Excellent breakfast with wonderful service. Very efficient and friendly reception staff also.

Stayed in February 2024

Breakfast buffet was lovely but cooked English breakfast wasn't one of the best I've had in terms of quality

Comfortable room, friendly staff and excellent location

Stayed in February 2024

There was nothing I disliked.

Our room was a superior deluxe room and very comfortable and spacious . Very well furnished and a good size bathroom with an excellent bath and shower cubicle. Good snacks and hot drinks( hot chocolate was very good) Good choice of food for breakfast and staff very attentive.

Stayed in February 2024

The staff were so welcoming. They couldn’t do enough to help, and it was great being in such a central location

Stayed in February 2024

Nothing at all was amiss.

From the very warm greeting and booking in process to final check out - such service. Our spacious room was warm, large, well decorated with a very clean and spacious bathroom. The public rooms are very inviting and breakfast was excellent, (loved the "Virgin Mary) I ordered "eggs royale" with the eggs being cooked to perfection, the waiter could not do enough to make sure I enjoyed everything. I congratulate all of the staff on providing such a warm, friendly, inviting hotel, from taking our bags and showing us to our room to offering to do the same in the pouring rain at our check out. (I declined with thanks as no need for three of us to get soaked) We shall certainly stay there again.

Stayed in February 2024

Clean and spacious.

Stayed in February 2024

Lovely room, friendly staff, excellent breakfast. Large car park!

Stayed in February 2024

inefficient electric charging service

friendly staff and location for RSC

Stayed in February 2024