Trying to charge double for room and staff a bit snarky about it

Beer garden

Stayed in May 2024

I don’t think breakfast was value for money and was not replenished often enough resulting in us having very limited availability

Stayed in May 2024

Shop dummies are more engaged than the staff we transacted with.

Location suited our needs. Staff seemed disinterested.

Stayed in April 2024

Parking and beds was uncomfortable

Friendly staff and very clean

Stayed in May 2024

Male receptionist attitude when I enquired about another towel for our room, he said only one is put in the bathroom have I not looked in the wardrobe for another as this is standard practice in hotels. A new one on me as I would expect towels to be in a bathroom.

Great location for docklands and city centre .

Stayed in May 2024

the flies in the room, the lift looked like it was 100 years old, the noise from the church the aircon was noises

i liked that it was central to everything and the bed was comfortable

Stayed in May 2024

Nothing

Excellent location

Stayed in April 2024

Bed was not very comfortable.

Location, close to ferry terminal.

Stayed in May 2024

My room was stuffy, could not open windows, air conditioner didn't work

location is great, staff is great, view is great

Stayed in May 2024

We paid for superior rooms, which should have a mini bar, bottled water and upgraded toiletries. Unfortunately these things were missing even though we asked at reception and they said they would sort them out. Good job the view was good. Not worth the extra money.

The view from the room was wonderful.

Stayed in May 2024

We had booked 7 rooms for the group, on one of the mornings 2 of the rooms on level 6 had no hot water. The breakfast was good however, the hot food was brought out in small dishes so got emptied by other guest very quickly. Appreciate that this is probably to ensure less waste and that the food is hot but this created a queue for the hot food as you couldn't get all items first time, you needed to wait for food to be replenished.

Room was decent, perfect for a short weekend away with friends. good location, only a short walk to major attractions. Breakfast was very nice, good options and all the hot food was freshly cooked.

Stayed in April 2024

Need to sort out early check in

Clean and tidy.

Stayed in May 2024

A used sanitary towel was left in the bathroom bin. We contacted the desk and the very helpful lady apologised but I was surprised by the fact that this person was the one who had to do the cleaning in the bathroom. No cleaning staff at night?

The location was good.

Stayed in February 2024

Rooms are a bit grubby, need a good deep clean, coffee stains on the carpets and walls.

Fit for purpose.

Stayed in March 2024

Breakfast very expensive. Bar snacks and hot drinks took nearly an hour to arrive. We ordered lemon tart at £5.95 and what arrived was in a small soggy pastry case that looked "mr kipling-ish " .

Location is great for the waterfront and Liverpool one.

Stayed in May 2024

Having paid for a superior room sent to standard one, and inconvenience it then caused. Coffee making machine did not work, had no instructions, tried everything but no good. Panoramic view was great but windows need cleaning somehow. Breakfast a bit disorganised, no cutlery or condiments, no one clearing table. Reception had only one staff attending to clients whilst two others talking and a queue waiting

The location for what we were attending. Parking availability. Key cards worked first time every time Walk in shower.

Stayed in May 2024

Breakfast was rather disappointing. All tasted very dry and warmed up.

Loved our Room with a view of the river mersey. Also enjoyed roof top terrace bar.

Stayed in May 2024

The pillows and the mattress on the bed were not comfortable

The location was excellent and the staff were friendly and helpful

Stayed in May 2024

No spa facility

Friend staff & good view

Stayed in April 2024

lighting was bad in the room.

classic 2 beds room with no extra facilities

Stayed in April 2024

Rooms dated and small no window to open very hot even with aircon on shower leaked

Location

Stayed in April 2024

The room we booked said we'd have a mini bar and a coffee machine!!! We got a kettle and no mini bar.

Location

Stayed in April 2024

Room was small bathroom was very small it all just felt cramped for only two people and the walls are too thin we could hear next rooms conversations we were in an upgraded room as they said but didn’t feel like it the breakfast was very poor (cold) and had to wait for things to be replenished I wouldn’t even say it was busy. There was close parking but wasn’t given clear enough directions for their parking and so ended up in the wrong one. Thought I was getting a good deal on the price for a hotel(chain) that has a good reputation but disappointed that I was only saving a few £ compared to a chain over the road but at least I know for next time.

Location was good bed was large and comfortable

Stayed in April 2024

Food could have been hotter.

Enough variety for breakfast, coffee machine was good

Stayed in April 2024