Almost everything was perfect - the only tiny critic was some of their toddlers facilities which they provided kindly for free was not that clean. Such as the milk warmer and the steriliser. Also the hotel is dog friendly but sadly they are not welcome to their sitting area, bars and restaurants.

We had breakfast at the Princess Brasserie. The food is lovely and the staff are exceptional. They really go above and beyond to look after their guests. The hotel is pet friendly. However, the restaurant is less so which is limiting for families who would like to travel with their pets. Having said that, from the second day the accommodated a table at the corner of their bar to families with pets which was really nice!

Stayed in April 2024

So close to everything, train station next door and tram to and from airport across street. Hotel bar and food options exceptional.

Stayed in April 2024

Nothing everything was perfect

Everything was amazing

Stayed in April 2024

Meticulous. The art. The spa, the staff. The turn down service and so on!

Stayed in April 2024

The price of the hotel is very expensive

Amazing location, just a short walk from Waverly Station. Amazing decoration and cleanliness of the place. The whisky bar at the entrance is a must see place. Wonderful experience

Stayed in April 2024

I loved this property. My bed was above and beyond! Probably the most comfortable bed I have ever slept in. The staff were very attentive and helpful. Loved the doorman he was so much fun. My room was lovey and very quiet. We had dinner at Brasserie Prince. Exceptional food & service. The spa area was amazing. I did not want to leave and I will be back!

Stayed in April 2024

the staff was fantastic

Stayed in April 2024

Nothing.

Multiple choice for breakfast, excellent assortment. Staff friendly, helpful and professional. All facilities clean and comfortable.Th

Stayed in April 2024

Our bathroom was small and getting into the bath to have a shower was a challenge as it was a very high step up. An elderly person just wouldnt stand a chance, you would need to ask about the shower

Fantastic location, very friendly and professional staff, amazing atmosphere and decor. Wonderful bar and Number One restaurant was incredible, expensive but worth every penny

Stayed in April 2024

Service tip of £30 per day being automatically added to the bill for the room maid. Never had this at ANY 5 star before. We asked for it to be taken off, which it was, but we left the hotel with this on our mind and it tarnished an otherwise exceptional stay.

Lovely hotel. Staff couldn’t have been more helpful.

Stayed in April 2024

Staff and service were exceptional

Stayed in April 2024

Everything was good. The staff was very friendly.

Stayed in March 2024

To have been a bit warmer.

Great but felt it was cold.

Stayed in March 2024

The bath filled up but these things happen.

The staff were brilliant and welcoming. The hotel was pretty and the rooms were gorgeous.the bar area was welcoming and provided excellent service.

Stayed in March 2024

Food wasn’t up to par with the property.

Views. Friendly and accommodating staff.

Stayed in March 2024

Excellent service and professional staff

Stayed in March 2024

weather

spa

Stayed in February 2024

Not a lot to be unhappy about. You’re paying for the luxury, the convenience and the little extras. So it is absolutely worth it to pay that extra premium for the relaxed, welcoming Scottish hospitality. The hidden costs are service charges at breakfast (fair enough), and room services and there are two a day (also not included in the price of the room).

Beautiful setting, views and decor. Staff were so friendly and polite. Rooms were clean and included everything you could need. Breakfast was amazing, so much to choose from, fresh ingredients, local produce and traditional recipes.

Stayed in March 2024

Nothing

Everything - absolutely stunning

Stayed in March 2024

N/A

Location was excellent, property was gorgeous, staff was exceptional, and the room was beautiful and spacious. There were nice touches offered daily - cookies and milk for kids, slippers and turn down service for adults, and fresh waters in ample supply. I would rebook in a heart beat, and this is easily one of the nicest hotels I’ve ever stayed in.

Stayed in March 2024

I wish these nicer hotels had foam mattresses or at least toppers. As a side sleeper, a harder bed wreaks havoc on my hip bones. The older I get the harder it is for me to sleep well anywhere but on my Temper-Pedic Mattress at home.

This hotel is very close to all of the important sites in old town. Excellent customer service, valet parking was spectacular. They were awesome with my 11 yr old son. His turn down service each night included milk and cookies, a stuffy and even a book to read before bed. This place is fantastic for families and has excellent food and drinks in facilities within the hotel. You really don’t have to leave for anything but site seeing.

Stayed in March 2024

Trying to get parked is a no-no, loads of roadworks in the city. The hotel parked my car in the end

Staff were excellent. Room was great. The hotel has so much character

Stayed in February 2024

Nothing

Quiet room and comfy bed friendly staff nothing was too much trouble. Made to feel very welcome will definitely return

Stayed in March 2024

Location is perfect and easy to get to all the main sightseeing place. The room was bigger than I expected.

Stayed in March 2024