The removal of a lounge area (from previous visits) paying extra for parking. Would have been good to have a copy of the dinner menu put in the room daily (not on a clipboard in reception) I had booked a larger corner room with two windows as per the photo but did not get that. The white sliced bread for toast was cheap and it showed.

Breakfast was just OK, would liked to see some watermelon and fresh pineapple. Better quality (sliced white) bread for toasting. Coffee was hot and miss, some days hot some just lukewarm..

Stayed in April 2024

We booked double room with sea view, but the room we get was not like the pictures showed. We were too tired to argue about that just took it. No free parking as well have to park our car across the road with 10 pounds overnight fee.

Close to sea

Stayed in May 2024

The staff were very helpful and friendly. The room was delightful it was a small double with sea view and was great

Stayed in April 2024

A lift but only because I’m elderly and a bit infirm. Know that a lift is not possible.

Excellent breakfast and lovely crepe in the evening. Chocolate bomb to die for

Stayed in March 2024

Noise from other bathrooms, not having advertised breakfast options on website, bar and restaurant not open after 8pm

Location, cleanliness, breakfast staff

Stayed in April 2024

Bed uncomfortable no topper Housekeeper did bear minimum after first day, stayed 3 nights and bathroom was not cleaned in this time. Bar not opened for evening drinks

Breakfast good choice. Friendly staff Clean and comfortable in seating area View fantastic

Stayed in April 2024

The only thing I wish there were tissues in the room had to keep getting toilet rolls from the toilet. Also I wish there was sockets for charging beside the bed.

The location, the food , the rooms, the view everything was so good. The staff were so kind and helpful. You have to try their dinner its amazing.

Stayed in April 2024

Friendly service. Good value for money Great breakfast

Stayed in April 2024

We had to keep our window open constantly due to some strange smell in the room which we were unsure what it was or where it came from

The staff & the breakfast

Stayed in April 2024

The main door is locked at 9.30-10pm and there are instructions to get in with an electronic key fob but our key didn’t have one so we had to ring the number to ask someone to let us in which felt like we were disturbing someone. They were very polite and in no way made it feel like it was an annoyance, that’s just how I felt. luckily some other guests were going out and let us in so I don’t know how long we might have waited but I’m sure it would not have been long?! Also it would be really helpful to have breakfast times in the room as I completely forgot what the receptionist said (my fault I know :) )

Great Location on the seafront next to a reasonably priced car-park. The room was very comfortable and clean and looked like it had recently been redecorated. It was very reasonably priced including a very delicious breakfast which they agreed to cook for us despite us being a bit late down for breakfast- they couldn’t do enough for us and made us feel very welcome.

Stayed in March 2024

Prefer to have two chairs in one room.

Nice sea view. Nice breakfast.

Stayed in March 2024

No tea or coffee offered on first morning and only 3 options for cooked - omelette, sunny side eggs or eggs Benedict - had the eggs Benedict and the poached eggs were perfect. Poor breakfast buffet on second day but tea and coffee offered. Nice croissants so not too bad overall.

Nice clean comfortable room with a lovely view

Stayed in March 2024

There are car parks near the hotel but no free car parking

The location was excellent The views from our room were outstanding It is very comfortable and convenient for visiting Penzance

Stayed in March 2024

Although their was parking advertised on Booking.com nothing was mentioned that there would be an extra charge for this service Unfortunately our bed was a little small for what we are used to and consider ourselves not large people. Restaurant/bar was not available

Location by the seafront and 5 minute walk to good pubs and restaurants Secure parking and Breakfast was lovely

Stayed in March 2024

no bar

great staff

Stayed in December 2023

We were last minute moved from The Bleah Club to another hotel, The Hotel Penzance (so my ratings and comments is for the Penzance hotel). It was way tucked on top of a Hill ( nightmare to walk with no car), very close to the train station. The heating was not working, they managed to get room heating working but the bathroom radiator was cold as ice and the flooring too!!! No slippers provided for this inconvenience.

It was a beautiful cosy hotel and nice helpful staff.

Stayed in January 2024

Breakfast wasn't included in the price because, I think, the catering was outsourced. Dinner was excellent, but a limited menu. Parking was extra, but undercover and secure.

Our room was excellent, large, comfortable with a sea view. Complementary tea/coffee and snacks were good too.

Stayed in December 2023

Location, whilst on the seafront, can be a problem if you are facing the main road as lorries from the nearby Newlyn harbour pass through the night. Room was well heated so trying to balance temperature, fresh air and traffic noise was, for us, a challenge. That said, the view was impressive. Probably due to the season, but the front door is locked from 9pm and there was no hotel bar service although had we chosen to eat in the hotel I'm sure that would not have been a problem.

Great welcome at the hotel reception, offered a glass of procecco while we checked in. This is a beautiful hotel, tastefully and imaginatively decorated with comfortable, if somewhat hot, rooms. Easy walking along the promenade to harbourside pubs and restaurants and on street parking was available close to the property. Breakfast was excellent, great menu and satisfactory buffet. I think this would be a great option when the sun is shining and there are more people around.

Stayed in December 2023

Nothing

Clean, lovely sea views…close to the beach. All snacks included in the price..no extras!

Stayed in December 2023

Hot water in the afternoon poor, Breakfast baked beans very watery. Turn some of those lights off, cornwall is known for its natural light and it was full of artificial light. (although they were very attractive) System for entry after 9pm fob entry did not work we had to ring every time to gain . PLEASE supply hot plates for hot meals.

View was superb and the staff were excellent. Comfy bed and one of the best hotel hair dryers i have come across.

Stayed in December 2023

Prosecco on arrival was a nice touch. We had a beautiful sea view room which had a lovely selection of complimentary snacks. A great breakfast set us up for the day ahead.

Stayed in December 2023

An extra lamp in bedroom for reafing

Breakfast excellent

Stayed in December 2023

Great location and stylish decor

Stayed in November 2023

Lovely sraff

Stayed in November 2023