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  5. Reviews of Citrus Hotel Eastbourne by Compass Hospitality

Reviews of Citrus Hotel Eastbourne by Compass Hospitality 3 stars

King Edward Parade, Eastbourne, BN21 4EB, United Kingdom

#25 of 34 hotels in Eastbourne

Guests' Choice

Review score

Based on 357 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.2

  • Location

    9.2

  • Facilities

    7.0

  • Staff

    8.9

  • Value for money

    7.4

  • Free WiFi

    8.8

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Showing 76 – 100

  • Reviewed: 15 August 2021

    8.0
    Pleasant Stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    No Wardrobe and not enough hangers, but hotel got me more when I asked.

    Breakfasts were freshly prepared and great value.

    Stayed in August 2021

  • Reviewed: 14 August 2021

    6.0
    We enjoyed our stay. Hotel was good value for money and conveniently located and also easy to find.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    Broken buttons on the lift could have been repaired. Perhaps have a smoking area away from the main doors - we had to walk past a group of smokers each time whilst going in and out of the main doors.

    Room: one of my friends was worried that people at the hotel opposite could see into our bathroom as there was only a net curtain over the window. She showered with the lights off. Beds were comfortable. Breakfast: The cooked breakfast was satisfactory; we three are pensioners, we struggled to open the sachets of brown sauce, ketchup, etc. Towards the end, I noticed one of the waitresses setting the tables with cutlery, etc. She was wiping down each piece of cutlery with a tea towel that did not look very clean and she was handling the 'eating' end of each cutlery with her bare hands which, during this pandemic, can be a little off-putting. Staff was friendly and helpful Location: was ideal as it was close to the beach, cafes, restaurants and other attractions. Reception: staff there were extremely helpful and friendly.

    Stayed in August 2021

  • Reviewed: 14 August 2021

    7.0
    Lovely room opposite the wishtower with amazing sea views.
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 4 nights
    • Submitted via mobile

    On our last day was told by (not very pleasant) member of reception that dogs were not allowed in the room alone even whilst eating breakfast! No where on their website does it say this! Also watch out for a creepy maintenance man that goes in to your room on the pretext of fixing your tv even though there is nothing wrong with it & nobody has asked him too!!! Only one key provided even though it was a triple room.

    Breakfast was nice dining room staff were friendly our room had lovely sea views there are no cleaning services in the rooms at the moment but they left plenty of clean towels outside the door & only had to ask for tea/coffee/milk ect at reception & it was provided. Most members of reception staff were lovely.

    Stayed in August 2021

  • Reviewed: 12 August 2021

    8.0
    Very good
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Sorry, but the bathroom needs to be renewed, the water from the shower is slightly warm.

    Great service during breakfast thanks to the joyful Mrs. Nancy. A wonderful woman.

    Stayed in August 2021

  • Reviewed: 12 August 2021

    8.0
    Staff were amazing
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Cleaning Was not good in communal areas.

    Breakfast was great

    Stayed in August 2021

  • Reviewed: 9 August 2021

    8.0
    Nice stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Or room was on the front and got quite hot . The bin was not emptied when we arrived

    Good location for town pier and beachy head . cheap parking . quiet when we stayed . Comfortable bed . Fan supplied when asked for . Friendly staff . Clean. Lovely stay . Would book again

    Stayed in July 2021

  • Reviewed: 9 August 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Some of the crockery and glasses were not very clean when we went down to breakfast.

    All staff were very friendly and polite. The receptionist (cant recall her name) was very friendly and helpful.

    Stayed in August 2021

  • Reviewed: 9 August 2021

    8.0
    Overall very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room quite dated Could be cleaner, walls dusty and dirty window

    Great location Great staff Easy check in and check out

    Stayed in August 2021

  • Reviewed: 6 August 2021

    6.0
    Liked the hotel ‘s proximity to the beach.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights

    Nothing really.

    Room and bed were okay though could do with a more firm bed. Wish there was a spar facility to benefit from some treatments for total relaxation.

    Stayed in August 2021

  • Reviewed: 31 July 2021

    8.0
    Basic accommodation near the beach
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    The decor is basic and outdated (see photos). The price was very high for a single room without breakfast. My room key had a card as key ring, with the hotel name and address, as well as the room number on it. If the wrong person finds the key or steals it from you, they know where to find your belongings.

    The room was clean. The staff were friendly and helpful. The hotel is conveniently situated near the beach.

    Stayed in May 2021

  • Reviewed: 29 July 2021

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No door on toilet/bathroom. As staying with friend it was embarrassing

    The staff are excellent. Room nice and airy.

    Stayed in July 2021

  • Reviewed: 29 July 2021

    7.0
    Friendly staff 👍
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Dated furniture, window with no handle, dirty bathroom, no hot water and low water pressure, oh and the obligatory pubic hairSSS around the bath area 🤢

    The staff were actually very nice and welcoming. The lady at breakfast was very joval and check-in was easy. Apart from the unkept rooms and a bit of cleaning i did myself, the bed was actually comfortable and i felt safe staying there, for a budget hotel it was ok. I wouldnt pay more than i did, around £50 a night and for eastbourne thats a great price 👍

    Stayed in July 2021

  • Reviewed: 26 July 2021

    7.0
    If shower had been reasonably good would have rated hotel much higher
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower was weak and ineffective.

    Breakfast was good. Location was very good

    Stayed in July 2021

  • Reviewed: 25 July 2021

    6.0
    Weekend Stay
    • Leisure trip
    • People with friends
    • Double + Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The single mattress was a bit hard also the shower pressure! That’s if there is pressure there lol.

    The location, the size of the rooms was good.

    Stayed in July 2021

  • Reviewed: 22 July 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    To hot in hotel room

    Tasty food

    Stayed in July 2021

  • Reviewed: 22 July 2021

    7.0
    Nice hotel and staff friendly and helpful. Brilliant location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was a different experience due to covid restrictions. As I there wasnt a bar to relax and have a drink in.

    Breakfast was nice and tasty and a variety of choice. Rooms were spacious and clean.

    Stayed in July 2021

  • Reviewed: 18 July 2021

    8.0
    Fun
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    The size & the view

    Location was excellent, could do with air conditioning in room but on a whole it was very good

    Stayed in July 2021

  • Reviewed: 18 July 2021

    7.0
    A fair rate for a very good location but don’t expect any frills.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Odd overhead light that did not work. Breakfast in containers - how is that saving the planet?

    Proximity to the seafront, staff very friendly.

    Stayed in July 2021

  • Reviewed: 16 July 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Easy to park nice staff breakfast was nice

    Had the room with bath and wet room as I’m disabled there was nowhere in the wet room to put your sponge and soap other than the floor so was hard to bend down the view was nice looks like they have tried to renovate the lift was not very good it need a professional overhaul get rid of the blue fluffy stuff around bed

    Stayed in July 2021

  • Reviewed: 15 July 2021

    8.0
    Very good
    • Solo traveller
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Minor things - a bit of traffic noise and the curtains didn't shut properly, so it was very light by about 5am (I managed to get back to sleep, but recommend an eyemask/earplugs if this would cause you problems!).

    Great location - my room had lovely views of the wish tower, sea and pier to the right and the Downs to the left. Staff were friendly and helpful and the room was big with comfortable beds. Not the nicest room I've stayed in, but the view was well worth it, everything was clean and it was a lot cheaper than other options.

    Stayed in July 2021

  • Reviewed: 13 July 2021

    7.0
    Great location
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights

    Poor, thin pillows. Although bathroom was clean, the room was not so great with chips under the bed!

    Great location near the beach. Staff were friendly. Also friendly to our dog. Super firm mattresses very good. Close to the best street with selection of good restaurants. Also close to the excellent Bistrot Pierre.

    Stayed in July 2021

  • Reviewed: 13 July 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Windows were very dirty couldn't see well outside. Parking permit to pay additionally Also, cooked breakfast you had to pay additionally when you book B&B that's very misleading.

    Beds were comfortable

    Stayed in July 2021

  • Reviewed: 10 July 2021

    7.0
    Great locatin and staff but not very clean
    • Leisure trip
    • Family with young children
    • Double + Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms not very clean, the bathroom sink looked like it hadn't been properly cleaned in a long time. We had breakfast 3 mornings at the hotel and every time we had to ask for pieces of cutlery and plates to be replaced with clean ones.

    Staff very friendly, beautiful location and view. Very cheap parking (£2/day).

    Stayed in June 2021

  • Reviewed: 7 July 2021

    8.0
    Great location and price
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very clean and well organised.

    Stayed in June 2021

  • Reviewed: 4 July 2021

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Well the carpet was not that clean. There was dust on the top shelf where you hang clothes. Also bird poop on the windows and when you open the window it comes off its hinge

    The view and the staff

    Stayed in July 2021

Showing 76 – 100

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