My only criticism was our toilet / shower room was very small.

The location was great and the breakfast was brilliant. Our room was a deluxe twin and was very comfortable.

Stayed in August 2023

I feel mean saying that the price was on the high side...we changed our choice of accommodation at the last minute and we were staying on a Saturday in August...so of course we were not going to get a bargain...and the hotel needs to make a profit and we really liked the owner and loved her whole attitude and generosity...but I have never paid that much for B&B before...so I am conflicted but, if you are reading this, don't be put off...book in advance and not on a Saturday in high season and you may feel you have excellent value for money!!!

The gem of the Black Swan is the owner/manager who is passionate about her business and makes the guests all feel that they matter. The room was very clean and comfortable, the hospitality tray was generous with plenty of quality tea, coffee and hot chocolate and biscuits and there were toiletries provided in the bathroom. the quality of bedding and cushions etc was excellent. The breakfast was lovely...excellent quality and generous...there was no sense of having to pick between various options, we could have all and everything that we wanted. The location was perfect for us.

Stayed in August 2023

Nothing

My wife and I were made to feel so welcome as soon as we walked through the door . The room we had was immaculate and the real bonus was air conditioning in the room .

Stayed in August 2023

Only mild criticism is we'd like to have had an earlier check in. 4pm seemed a little bit late. But we could leave the car securely in the car park and explore the town.

Really friendly helpful staff. We enjoyed our stay hugely. Great location too

Stayed in July 2023

No evening meals available

Location, parking and pleasant staff Comfortable room

Stayed in July 2023

Nothing

Great location , friendly staff and excellent parking .

Stayed in July 2023

The weather.

Good breakfast. Good on site car parking.

Stayed in July 2023

Nothing

Lovely room and the bar and restaurant very nice . The outside area was good , shame it was raining

Stayed in July 2023

A great many steps to reach our room

Central location in the town centre

Stayed in July 2023

Bed was a little small, but the superior rooms were taken.

Very friendly, very clean and lovely food. Great location.

Stayed in July 2023

Central Location in Pickering

Stayed in July 2023

All staff very friendly. Bar had great atmosphere. Room reasonable size ,good stocked mini bar fridge. En-suite excellent. Very quiet except for noisy pigeons.!

Stayed in July 2023

Fab location , very friendly staff , rooms great , excellent breakfast

Stayed in July 2023

Nothing

Does not allow dogs in room which for an allergy sufferer is becoming more difficult to find

Stayed in July 2023

The restaurant was not open in the evening.

Breakfast, room.

Stayed in June 2023

Nothing.

The bedrooms have been refurbished to a very high spec. Everything is top quality. The breakfast is outstanding. The staff, especially Jill, go the extra mile to accommodate you.

Stayed in July 2023

?

Early check-in, excellent breakfasts and dinners (with requested timings), bathroom and facilities. The room was smaller than booked but re-arranged with Gill after my wife's knee accident before our arrival. The original room would have been more difficult to access. Thanks Gill for the short notice re-arrangement.

Stayed in July 2023

Cant say anything negative to report.

We were well looked after management and staff. The entire hotel was clean and in good condition, the food was good and served promptly. Car parking was secure and easy to find

Stayed in June 2023

Nothing to complain about , everything was of high qyality and the service cannot be faulted

The Black Swan is a first class accommadation. The staff are friendly and nothing is too much trouble and are happy to accommadate any request. The food is of high quality and locally produced

Stayed in June 2023

The food in the pub was very nice but quite a small.menu and not many options. Although some of that is down to personal choice. What we did have was delicious the steak almost melted in your mouth and whilst not cheap you get what you pay for in terms of.quality. we.maybe.would have liked mushrooms or something with the steak rather than just the garnish but as said when we had was fabulous. My oh had a dessert the sticky toffee pudding not something I choose but I had a taste and it was.lovely.

We booked a.superior room which was.lovely and comfortable very spacious and although on the main road it's a quiet road and was very peaceful .It was a bit of a trek to the room up and down stairs round landings but definitely all worth it when you get there. The staff were all great and couldnt do enough for you. The girls waiting on the tables in the evening were brilliant I dont think you could ask for better Had a very nice breakfast .all food was of a good quality piping hot and tasty and.olenty we didnt need to eat again until late afternoon. We would definitely stay here again it was just what we needed for a quiet little get away

Stayed in June 2023

Dinner service finished too early

The room had air con which was amazing The breakfast was very tasty The bed was very comfortable

Stayed in June 2023

Bed could have been bigger

Friendly and helpful people, lovely breakfasts and superb dinners

Stayed in May 2023

Nice breakfast. Good location and parking. Easy to walk around the village.

Stayed in June 2023

nothing cannot fault

i dont normally give ten out of ten as nothing is perfect in life but on this occasion i have made an exception as this was as near perfect as you can get. The staff were very polite attentive made me feel like i was important food excellent their own beer on tap room with shower just what i wanted brilliant

Stayed in June 2023

Car park very tight parking spaces

Excellent staff lovely room bed could have been bigger but very comfortable breakfast was excellent food menu needs more choices but overall excellent stay !!!

Stayed in June 2023